{ "ucid": "21112178886480931", "call_date": "2026-09-08", "start_time": "2026-09-08 16:23:29", "end_time": "2026-09-08 16:24:25", "duration_sec": 56, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd51a6d946f5a2a55edc315e724e9200a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 580, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178886480931__DIAd51a6d946f5a2a55edc315e724e9200a.mp3", "audio_bytes": 144720, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 48.24, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[8s] CUSTOMER: Hello?\n[8s] AGENT: Hello, uh, Joshi ma'am from Chemistry Core Industries?\n[12s] CUSTOMER: Yes.\n[13s] AGENT: Yeah, a very good afternoon, ma'am. Sudeep here from JSW One MSM Jindal Steel.\n[17s] CUSTOMER: Yes.\n[17s] AGENT: Actually, uh, your company was registered on our portal, ma'am, for the Solapur location and this was in reference with the steel procurement. Just wanted to understand is there any live requirement in steel now?\n[25s] CUSTOMER: No, currently not. Yes.\n[27s] AGENT: Okay. When probably uh we can get the inquiry, ma'am, so that I can put a follow-up call for that?\n[32s] CUSTOMER: November.\n[33s] AGENT: November?\n[34s] CUSTOMER: Yes.\n[34s] AGENT: Okay. Thank you so much.\n[36s] CUSTOMER: Okay.", "language": "English", "languages": "[\"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: Some background noise on the agent's side, but speech is clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You missed the opportunity to build a relationship by skipping the hook and discovery. Always try to learn about the customer's business before asking if they have an immediate requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a registered lead and immediately asked for a live requirement. The customer stated they have no current need but may have one in November. The agent thanked the customer and ended the call without performing any discovery or setting a firm callback.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah, a very good afternoon, ma'am. Sudeep here from JSW One MSM Jindal Steel.\", \"comment\": \"The agent identified themself and the customer but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Just wanted to understand is there any live requirement in steel now?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. Thank you so much.\", \"comment\": \"Although the agent asked for a callback timeline, they did not commit to a specific next step and ended the call abruptly after the customer said 'November'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to build a relationship by skipping the hook and discovery. Always try to learn about the customer's business before asking if they have an immediate requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead and immediately asked for a live requirement. The customer stated they have no current need but may have one in November. The agent thanked the customer and ended the call without performing any discovery or setting a firm callback.\"}", "error": null, "latency_ms": 31264, "input_tokens": 2817, "output_tokens": 705, "created_at": "2026-09-25 11:18:45", "sentiment": "neutral", "sentiment_score": -0.1, "sentiment_confidence": "high", "pos": 1, "neg": 1, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.819, "agent_talk_sec": 19.5, "customer_talk_sec": 4.3, "dead_air_sec": 32.2, "longest_monologue_sec": 7.2, "agent_wpm": 258.5, "interruptions": 0, "agent_turns": 6, "customer_turns": 7, "discovery_qs": 4, "words_agent": 84, "words_customer": 10, "monologue_heavy": 1, "turns": [ { "ucid": "21112178886480931", "idx": 0, "speaker": "unknown", "start_s": 0.31, "end_s": 5.41, "text_en": "Hi, if you record your name and reason for calling, I'll see if this person is available.", "text_native": "Hi, if you record your name and reason for calling, I'll see if this person is available." }, { "ucid": "21112178886480931", "idx": 1, "speaker": "customer", "start_s": 7.5, "end_s": 8.0, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178886480931", "idx": 2, "speaker": "agent", "start_s": 8.5, "end_s": 11.48, "text_en": "Hello, uh, Joshi ma'am from Chemistry Core Industries?", "text_native": "Hello, uh, Joshi ma'am from Chemistry Core Industries?" }, { "ucid": "21112178886480931", "idx": 3, "speaker": "customer", "start_s": 12.0, "end_s": 12.4, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178886480931", "idx": 4, "speaker": "agent", "start_s": 12.8, "end_s": 16.4, "text_en": "Yeah, a very good afternoon, ma'am. Sudeep here from JSW One MSM Jindal Steel.", "text_native": "Yeah, a very good afternoon, ma'am. Sudeep here from JSW One MSM Jindal Steel." }, { "ucid": "21112178886480931", "idx": 5, "speaker": "customer", "start_s": 16.8, "end_s": 17.1, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178886480931", "idx": 6, "speaker": "agent", "start_s": 17.3, "end_s": 24.5, "text_en": "Actually, uh, your company was registered on our portal, ma'am, for the Solapur location and this was in reference with the steel procurement. Just wanted to understand is there any live requirement in steel now?", "text_native": "Actually, uh, your company was registered on our portal, ma'am, for the Solapur location and this was in reference with the steel procurement. Just wanted to understand is there any live requirement in steel now?" }, { "ucid": "21112178886480931", "idx": 7, "speaker": "customer", "start_s": 24.8, "end_s": 26.4, "text_en": "No, currently not. Yes.", "text_native": "No, currently not. Yes." }, { "ucid": "21112178886480931", "idx": 8, "speaker": "agent", "start_s": 26.8, "end_s": 30.8, "text_en": "Okay. When probably uh we can get the inquiry, ma'am, so that I can put a follow-up call for that?", "text_native": "Okay. When probably uh we can get the inquiry, ma'am, so that I can put a follow-up call for that?" }, { "ucid": "21112178886480931", "idx": 9, "speaker": "customer", "start_s": 31.5, "end_s": 32.2, "text_en": "November.", "text_native": "November." }, { "ucid": "21112178886480931", "idx": 10, "speaker": "agent", "start_s": 32.8, "end_s": 33.2, "text_en": "November?", "text_native": "November?" }, { "ucid": "21112178886480931", "idx": 11, "speaker": "customer", "start_s": 33.5, "end_s": 33.8, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178886480931", "idx": 12, "speaker": "agent", "start_s": 34.2, "end_s": 35.5, "text_en": "Okay. Thank you so much.", "text_native": "Okay. Thank you so much." }, { "ucid": "21112178886480931", "idx": 13, "speaker": "customer", "start_s": 36.0, "end_s": 36.5, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178886480931", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yeah, a very good afternoon, ma'am. Sudeep here from JSW One MSM Jindal Steel.", "comment": "The agent identified themself and the customer but failed to ask for permission to speak." }, { "ucid": "21112178886480931", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply or price hook, instead jumping directly to qualification." }, { "ucid": "21112178886480931", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits." }, { "ucid": "21112178886480931", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was performed, and no USPs were pitched." }, { "ucid": "21112178886480931", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Just wanted to understand is there any live requirement in steel now?", "comment": "The agent successfully asked if the customer had a current requirement." }, { "ucid": "21112178886480931", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay. Thank you so much.", "comment": "Although the agent asked for a callback timeline, they did not commit to a specific next step and ended the call abruptly after the customer said 'November'." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }