Call 21112178886472411 2026-09-08 · Aditya Pandey · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 10 turns, clean transcript (0% inaudible) | Marathi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present, but it doesn't significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.60
confidence high · +4/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self, company, and customer, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could begin as the agent was not speaking to the correct person.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have any requirement in HR?
Closure with next step
I will WhatsApp you, you share it on that.
Summary
The agent contacted Minesh Engineering but reached an individual not responsible for procurement. The agent established that the customer would send the correct purchase manager's contact details via WhatsApp. The call did not progress to discovery or a sales pitch.
Coaching
Always open by asking for permission to speak and then immediately provide a strong reason for the call, like a specific price or availability signal, before asking about their requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self, company, and customer, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could begin as the agent was not speaking to the correct person. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement in HR? Agent successfully attempted to qualify by asking for a current requirement, but the contact was not the decision-maker. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you, you share it on that. Agent successfully established a clear next step to receive the correct contact details via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.629 | 11.0s | 6.5s | 51.5s | 3.9s | 261.8 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.8s
Hello, Minesh Engineering?
customer
4.4s
Speak.
बोला.
agent
5.4s
Sir, hello. I am Alkesh Pandey speaking from JSW One.
सर नमस्कार, मी अलकेश पांडे बोलतोय JSW One मधून.
customer
8.5s
Speak.
बोला.
agent
9.2s
Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?
सर तुम्ही आमच्या platform वर register केलं होतं, त्या संदर्भात call केला होता. HR मध्ये काही requirement होती का तुमची?
customer
13.5s
Uh no sir, actually the purchase department is not with me. The purchase people are different.
अ नाही सर, actually purchase department ना माझ्याकडे नाहीये. Purchase वाले वेगळे असतात.
agent
18.2s
Can you give me their contact?
त्यांचा contact देऊ शकता का मला?
customer
19.8s
Yes, I'll give it, I'll send it.
हा, मी देतो, मी send करतो.
agent
21.3s
Uh, I will WhatsApp you, you share it on that.
अ मी तुम्हाला WhatsApp करतो, तुम्ही त्याच्यावर share करा.
customer
23.5s
Yes, okay.
हो, ठीक आहे.