{
  "ucid": "21112178886472411",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:22:04",
  "end_time": "2026-09-08 16:23:13",
  "duration_sec": 69,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAef549433e3384010dc5b184d3b4f2e39.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 581,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886472411__DIAef549433e3384010dc5b184d3b4f2e39.mp3",
  "audio_bytes": 108432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 36.144,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] AGENT: Hello, Minesh Engineering?\n[4s] CUSTOMER: Speak.   (बोला.)\n[5s] AGENT: Sir, hello. I am Alkesh Pandey speaking from JSW One.   (सर नमस्कार, मी अलकेश पांडे बोलतोय JSW One मधून.)\n[8s] CUSTOMER: Speak.   (बोला.)\n[9s] AGENT: Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?   (सर तुम्ही आमच्या platform वर register केलं होतं, त्या संदर्भात call केला होता. HR मध्ये काही requirement होती का तुमची?)\n[14s] CUSTOMER: Uh no sir, actually the purchase department is not with me. The purchase people are different.   (अ नाही सर, actually purchase department ना माझ्याकडे नाहीये. Purchase वाले वेगळे असतात.)\n[18s] AGENT: Can you give me their contact?   (त्यांचा contact देऊ शकता का मला?)\n[20s] CUSTOMER: Yes, I'll give it, I'll send it.   (हा, मी देतो, मी send करतो.)\n[21s] AGENT: Uh, I will WhatsApp you, you share it on that.   (अ मी तुम्हाला WhatsApp करतो, तुम्ही त्याच्यावर share करा.)\n[24s] CUSTOMER: Yes, okay.   (हो, ठीक आहे.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present, but it doesn't significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Always open by asking for permission to speak and then immediately provide a strong reason for the call, like a specific price or availability signal, before asking about their requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Minesh Engineering but reached an individual not responsible for procurement. The agent established that the customer would send the correct purchase manager's contact details via WhatsApp. The call did not progress to discovery or a sales pitch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self, company, and customer, but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead asking directly about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before discovery could begin as the agent was not speaking to the correct person.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement in HR?\", \"comment\": \"Agent successfully attempted to qualify by asking for a current requirement, but the contact was not the decision-maker.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you, you share it on that.\", \"comment\": \"Agent successfully established a clear next step to receive the correct contact details via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always open by asking for permission to speak and then immediately provide a strong reason for the call, like a specific price or availability signal, before asking about their requirements.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Minesh Engineering but reached an individual not responsible for procurement. The agent established that the customer would send the correct purchase manager's contact details via WhatsApp. The call did not progress to discovery or a sales pitch.\"}",
  "error": null,
  "latency_ms": 38479,
  "input_tokens": 2843,
  "output_tokens": 670,
  "created_at": "2026-09-25 11:18:53",
  "sentiment": "positive",
  "sentiment_score": 0.603,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.629,
  "agent_talk_sec": 11.0,
  "customer_talk_sec": 6.5,
  "dead_air_sec": 51.5,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 261.8,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 48,
  "words_customer": 27,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886472411",
      "idx": 0,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.89,
      "text_en": "Hello, Minesh Engineering?",
      "text_native": "Hello, Minesh Engineering?"
    },
    {
      "ucid": "21112178886472411",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.39,
      "end_s": 4.73,
      "text_en": "Speak.",
      "text_native": "बोला."
    },
    {
      "ucid": "21112178886472411",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 8.1,
      "text_en": "Sir, hello. I am Alkesh Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी अलकेश पांडे बोलतोय JSW One मधून."
    },
    {
      "ucid": "21112178886472411",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 8.9,
      "text_en": "Speak.",
      "text_native": "बोला."
    },
    {
      "ucid": "21112178886472411",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.2,
      "end_s": 13.1,
      "text_en": "Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?",
      "text_native": "सर तुम्ही आमच्या platform वर register केलं होतं, त्या संदर्भात call केला होता. HR मध्ये काही requirement होती का तुमची?"
    },
    {
      "ucid": "21112178886472411",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 17.5,
      "text_en": "Uh no sir, actually the purchase department is not with me. The purchase people are different.",
      "text_native": "अ नाही सर, actually purchase department ना माझ्याकडे नाहीये. Purchase वाले वेगळे असतात."
    },
    {
      "ucid": "21112178886472411",
      "idx": 6,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 19.5,
      "text_en": "Can you give me their contact?",
      "text_native": "त्यांचा contact देऊ शकता का मला?"
    },
    {
      "ucid": "21112178886472411",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 21.0,
      "text_en": "Yes, I'll give it, I'll send it.",
      "text_native": "हा, मी देतो, मी send करतो."
    },
    {
      "ucid": "21112178886472411",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.3,
      "end_s": 23.3,
      "text_en": "Uh, I will WhatsApp you, you share it on that.",
      "text_native": "अ मी तुम्हाला WhatsApp करतो, तुम्ही त्याच्यावर share करा."
    },
    {
      "ucid": "21112178886472411",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 24.1,
      "text_en": "Yes, okay.",
      "text_native": "हो, ठीक आहे."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886472411",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self, company, and customer, but did not ask for permission to speak."
    },
    {
      "ucid": "21112178886472411",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead asking directly about requirements."
    },
    {
      "ucid": "21112178886472411",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before discovery could begin as the agent was not speaking to the correct person."
    },
    {
      "ucid": "21112178886472411",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178886472411",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement in HR?",
      "comment": "Agent successfully attempted to qualify by asking for a current requirement, but the contact was not the decision-maker."
    },
    {
      "ucid": "21112178886472411",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you, you share it on that.",
      "comment": "Agent successfully established a clear next step to receive the correct contact details via WhatsApp."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}