{
  "ucid": "21112178886438792",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:16:27",
  "end_time": "2026-09-08 16:21:06",
  "duration_sec": 279,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb5ae17bf99d9051c0f5f2b1d30e38b56.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 582,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886438792__DIAb5ae17bf99d9051c0f5f2b1d30e38b56.mp3",
  "audio_bytes": 787752,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 262.584,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[9s] AGENT: Hello sir, good evening. This is Kartik speaking from JSW One, sir.   (हेलो सर, गुड इवनिंग। कार्तिक के बात कर रहा था सर JSW One से।)\n[12s] CUSTOMER: Yes Kartik ji, tell me.   (हां कार्तिक जी बताइए।)\n[13s] AGENT: Sir, I was saying, for your Kyara Instrumentation, do you have a requirement for steel?   (सर मैं बोल रहा था ये अपना Kyara Instrumentation में, steel की requirement रहता है क्या आपको?)\n[16s] CUSTOMER: There is some requirement for stainless steel, there is also a requirement for CR, but the requirement for CR is less.   (कुछ stainless steel की requirement रहता है, CR का भी requirement रहता है, लेकिन CR का requirement कम रहता है।)\n[20s] AGENT: Okay, are you saying the requirement for stainless steel is more?   (अच्छा, stainless steel बोल रहे हो आप ज्यादा रहता है?)\n[22s] CUSTOMER: Yes, we have stopped with stainless steel now.   (हां stainless steel तो हमने बंद कर दिया ना अभी।)\n[24s] AGENT: Yes yes, SS has been stopped.   (हां हां, SS तो बंद कर दिया।)\n[25s] CUSTOMER: Stopped it.   (बंद कर दिया।)\n[26s] AGENT: In MS, we have HR, CR, these are our products.   (MS में तो HR, CR यही हैं अपने product.)\n[28s] CUSTOMER: You can check for CR, I will need it now for some places.   (CR का आप देख लीजिएगा, मेरेको मेरेको अभी चाहिए होएगा कुछ जगह पे।)\n[31s] AGENT: Approximately how much will you need?   (कितना चाहिए होगा लगभग?)\n[34s] CUSTOMER: Hello.   (हेलो।)\n[34s] AGENT: Approximately, approximately   (लगभग लगभग)\n[36s] CUSTOMER: Like our one ton, I think around 1 ton of material will be needed. Around 1 ton will be needed.   (जैसे अपना एक टन, 1 ton के आस पास माल चाहिए होगा मेरे ख्याल से। 1 ton के आस पास चाहिए होगा।)\n[39s] AGENT: Okay, around 1 ton, right? So sir, right now mine is in Ghaziabad, right? So if I send 1 ton from Ghaziabad to Agra now, the freight will be quite high.   (अच्छा 1 ton के आस पास ना? तो सर अभी गाजियाबाद में ही है मेरा, right? तो 1 ton अभी गाजियाबाद से आगरा भेजूंगा तो freight काफी ज्यादा आ जाएगा।)\n[44s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[46s] AGENT: Yes ji, yes ji.   (हां जी हां जी।)\n[46s] CUSTOMER: And what else do you have?   (और क्या है अपने पास?)\n[48s] AGENT: And sir, uh, there is the coated one, GP, there is color coated, roofing sheet, wire rod, TMT.   (और सर, uh, coated वाला होता है GP, color coated है, roofing sheet है, wire rod है, TMT है।)\n[52s] CUSTOMER: No, GP, GP, what do you call it, will GP be available?   (नहीं GP, GP, क्या कहते हैं, GP मिल जाएगा?)\n[54s] AGENT: Yes, GP will be available.   (हां GP मिल जाएगा।)\n[56s] CUSTOMER: So we need .63 GP in 8 by 4.   (तो .63 GP चाहिए होता है हमें 8 by 4 के अंदर।)\n[58s] AGENT: Okay, .63 in 8 by 4. How much is required in a month?   (अच्छा .63 8 by 4 के अंदर। ये कितना लगता है महीने में?)\n[60s] CUSTOMER: Look, uh, I mean this is our regular requirement. We, I mean, take two hundred, three hundred sheets a month.   (देखो, uh, मतलब ये हमारा रेगुलर requirement रहती है। हम मतलब महीना दो सौ तीन सौ sheet ले लेते हैं।)\n[64s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[64s] CUSTOMER: So if the pricing is right. As of today, what price can you quote for GP right now?   (तो अगर कोई pricing सही आती है। आज की डेट में GP क्या price quote कर सकते हो आप अभी?)\n[68s] AGENT: GP will be 78.   (GP तो 78 होगा।)\n[69s] CUSTOMER: Yes?   (हां जी?)\n[70s] AGENT: 78,000 for one ton.   (78,000 एक ton का।)\n[71s] CUSTOMER: 78 plus GST?\n[72s] AGENT: Yes, plus GST.   (हां plus GST.)\n[73s] CUSTOMER: 78 plus GST means it becomes, call them, call them. For one thing, we are getting it for 96 right here.   (78 plus GST का मतलब ये हो गया, बुला लो उन्हें बुला लो। एक तो 96 तो हमें यहीं मिल रहा है।)\n[80s] AGENT: 90... for how much?   (90 कितने में?)\n[82s] CUSTOMER: Hello.   (हेलो।)\n[82s] AGENT: Hello.   (हेलो।)\n[83s] CUSTOMER: We are getting it for 96 right here.   (96 तो हमें यहीं मिल रहा है।)\n[84s] AGENT: 96?\n[86s] CUSTOMER: Hello.   (हेलो।)\n[87s] AGENT: Hello.   (हेलो।)\n[88s] CUSTOMER: We are getting it for 96, I mean with GST, right here.   (96 तो हमें मतलब with GST यहीं मिल रहा है।)\n[90s] AGENT: For 96, right?   (96 में ना?)\n[90s] CUSTOMER: Hmm.   (हम्म।)\n[91s] AGENT: Hmm, so on this, it's becoming around 92.   (हम्म तो इसपे ये कितना 92 हो रहा है near about.)\n[93s] CUSTOMER: Yes, that's what I'm saying, the freight will also be added.   (हां वही तो कह रहा हूं, भाड़ा भी तो लगेगा।)\n[95s] AGENT: Yes, just yes, that's it, the freight will also be added.   (हां बस हां, वही ना भाड़ा भी लग जाएगा।)\n[96s] CUSTOMER: And what rate will you give for CR? Uh, if you give .63 CR, 24 gauge.   (और CR आप क्या rate दोगे? Uh, CR अगर .63 दोगे, 24 gauge.)\n[100s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[101s] CUSTOMER: Right now, CR will be sir, 69, 70.   (अभी CR तो होगा सर 69, 70.)\n[104s] AGENT: And which good price will you be able to give me? If, suppose, I plan for a vehicle, a three or four ton vehicle, then which good rate will you be able to give me? I mean, what good rate can you give? I mean, suppose I order a mix from you,   (और आप आप मुझे price कौन सा अच्छा दे पाओगे? अगर मान लो मैं कोई गाड़ी का प्लान करता हूं तीन या चार टन की गाड़ी का प्लान करता हूं तो आप मुझे कौन सा rate अच्छा दे पाओगे? मतलब क्या rate अच्छा दे पाओगे? मतलब मतलब मान लो mix करके मंगाता हूं आपसे,)\n[110s] CUSTOMER: then you give me   (तो आप मेरेको)\n[111s] AGENT: Yes, yes.   (हां हां।)\n[112s] CUSTOMER: Give me water.   (पानी पिला दो।)\n[113s] AGENT: Look, my best-selling one is our HR sheet in MS, right? You probably don't take that, you only take CR GP, right?   (मेरा तो देखो अपना best selling वो तो है अपना HR sheet MS में, है ना? वो आप शायद लेते नहीं हो, CR GP लेते हो ना सिर्फ?)\n[117s] CUSTOMER: Yes, CR GP.   (हां CR GP.)\n[118s] AGENT: Okay. So for GP, you will get a good rate from us. For CR, it's the market rate. In GP, we can do a little better.   (ठीक है। तो GP का तो है अपना अच्छा rate मिल जाएगा आपको। CR में तो market rate ही आता है। GP में है अपना थोड़ा better कर सकते हैं।)\n[124s] CUSTOMER: I am not able to understand what you are saying.   (मैं समझ नहीं पा रहा क्या बोल रहे हैं।)\n[125s] AGENT: I'm saying that in GP we will do a little better on the rate. My rate is better than the market. In CR, it's near about the same as the market. But still, if you are taking a good quantity, ordering a 10-ton vehicle, then it's better to order a vehicle from Ghaziabad than to buy locally in Agra.   (मैं बोल रहा हूं ना GP में थोड़ा better कर लेंगे rate. Market से better rate रहता है मेरा। CR में near about market के same ही रहता है। But still अगर आप अच्छा quantity ले रहे हो, 10 ton का गाड़ी मंगवा रहे हो, तो आगरा में local लेने से अच्छा तो गाजियाबाद से गाड़ी मंगवाना है।)\n[133s] CUSTOMER: Hmm hmm. Yes ji.   (हम्म हम्म। हां जी।)\n[136s] CUSTOMER: Okay, do one thing for me, you send me once, I mean, according to a three-four ton vehicle, just send me how much it can be, right?   (ठीक है आप मुझे एक काम करो, आप ना मेरेको एक बार मतलब तीन चार टन की गाड़ी के हिसाब से एक जरा मुझे भेजो ना, कितना हो सकता है, है ना?)\n[140s] CUSTOMER: Yes, what good rate can come for GP and mixed.   (हां, क्या rate ठीक आ सकता है GP और मिला के।)\n[142s] AGENT: Yes, I'll tell you that. Okay okay.   (हां वो बता देता हूं। Okay okay.)\n[144s] CUSTOMER: Okay?   (ठीक है?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 62,
  "connected": 1,
  "audio_notes": "clear: There is some background conversation and noise on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "62 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the opportunity to set the frame by skipping the opening hook; start by stating a clear benefit, like price or availability, before asking for the customer's requirements.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "stainless steel",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing customer in Agra needing CR and GP sheets. The customer's initial stated need was low (1 ton), but they later requested a quote for a 3-4 ton mixed load due to freight cost concerns. The agent quoted prices for GP and CR and handled a price objection by focusing on volume. The call ended with the agent agreeing to send a quote without a specific timeline or follow-up date.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW One but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead moving directly into a discovery question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about monthly quantity, failing to discover what the customer manufactures, end applications, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Market से better rate रहता है मेरा।\", \"comment\": \"Agent pitched a better rate for GP, which was relevant to the customer's price sensitivity.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for the required delivery date or confirm stock availability for the customer's requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent agreed to send a quote but did not commit to a turnaround time or schedule a specific follow-up call.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You missed the opportunity to set the frame by skipping the opening hook; start by stating a clear benefit, like price or availability, before asking for the customer's requirements.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"stainless steel\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"हां वही तो कह रहा हूं, भाड़ा भी तो लगेगा।\", \"response\": \"But still अगर आप अच्छा quantity ले रहे हो, 10 ton का गाड़ी मंगवा रहे हो, तो आगरा में local लेने से अच्छा तो गाजियाबाद से गाड़ी मंगवाना है।\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"ठीक है आप मुझे एक काम करो, आप ना मेरेको एक बार मतलब तीन चार टन की गाड़ी के हिसाब से एक जरा मुझे भेजो ना, कितना हो सकता है, है ना?\", \"response\": \"हां वो बता देता हूं। Okay okay.\"}], \"call_summary\": \"The agent contacted a manufacturing customer in Agra needing CR and GP sheets. The customer's initial stated need was low (1 ton), but they later requested a quote for a 3-4 ton mixed load due to freight cost concerns. The agent quoted prices for GP and CR and handled a price objection by focusing on volume. The call ended with the agent agreeing to send a quote without a specific timeline or follow-up date.\"}",
  "error": null,
  "latency_ms": 53252,
  "input_tokens": 4946,
  "output_tokens": 914,
  "created_at": "2026-09-25 11:19:09",
  "sentiment": "positive",
  "sentiment_score": 0.279,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 1,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.524,
  "agent_talk_sec": 56.8,
  "customer_talk_sec": 51.6,
  "dead_air_sec": 170.6,
  "longest_monologue_sec": 7.5,
  "agent_wpm": 367.6,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 32,
  "discovery_qs": 14,
  "words_agent": 348,
  "words_customer": 283,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886438792",
      "idx": 0,
      "speaker": "agent",
      "start_s": 8.57,
      "end_s": 11.04,
      "text_en": "Hello sir, good evening. This is Kartik speaking from JSW One, sir.",
      "text_native": "हेलो सर, गुड इवनिंग। कार्तिक के बात कर रहा था सर JSW One से।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 1,
      "speaker": "customer",
      "start_s": 11.53,
      "end_s": 12.29,
      "text_en": "Yes Kartik ji, tell me.",
      "text_native": "हां कार्तिक जी बताइए।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 2,
      "speaker": "agent",
      "start_s": 12.57,
      "end_s": 15.81,
      "text_en": "Sir, I was saying, for your Kyara Instrumentation, do you have a requirement for steel?",
      "text_native": "सर मैं बोल रहा था ये अपना Kyara Instrumentation में, steel की requirement रहता है क्या आपको?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 3,
      "speaker": "customer",
      "start_s": 16.29,
      "end_s": 20.0,
      "text_en": "There is some requirement for stainless steel, there is also a requirement for CR, but the requirement for CR is less.",
      "text_native": "कुछ stainless steel की requirement रहता है, CR का भी requirement रहता है, लेकिन CR का requirement कम रहता है।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 4,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.86,
      "text_en": "Okay, are you saying the requirement for stainless steel is more?",
      "text_native": "अच्छा, stainless steel बोल रहे हो आप ज्यादा रहता है?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 5,
      "speaker": "customer",
      "start_s": 22.23,
      "end_s": 23.56,
      "text_en": "Yes, we have stopped with stainless steel now.",
      "text_native": "हां stainless steel तो हमने बंद कर दिया ना अभी।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 6,
      "speaker": "agent",
      "start_s": 23.83,
      "end_s": 24.88,
      "text_en": "Yes yes, SS has been stopped.",
      "text_native": "हां हां, SS तो बंद कर दिया।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 7,
      "speaker": "customer",
      "start_s": 25.25,
      "end_s": 25.68,
      "text_en": "Stopped it.",
      "text_native": "बंद कर दिया।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 8,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 27.89,
      "text_en": "In MS, we have HR, CR, these are our products.",
      "text_native": "MS में तो HR, CR यही हैं अपने product."
    },
    {
      "ucid": "21112178886438792",
      "idx": 9,
      "speaker": "customer",
      "start_s": 28.26,
      "end_s": 30.8,
      "text_en": "You can check for CR, I will need it now for some places.",
      "text_native": "CR का आप देख लीजिएगा, मेरेको मेरेको अभी चाहिए होएगा कुछ जगह पे।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 10,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 32.08,
      "text_en": "Approximately how much will you need?",
      "text_native": "कितना चाहिए होगा लगभग?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 11,
      "speaker": "customer",
      "start_s": 33.8,
      "end_s": 34.08,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 12,
      "speaker": "agent",
      "start_s": 34.2,
      "end_s": 35.0,
      "text_en": "Approximately, approximately",
      "text_native": "लगभग लगभग"
    },
    {
      "ucid": "21112178886438792",
      "idx": 13,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 38.8,
      "text_en": "Like our one ton, I think around 1 ton of material will be needed. Around 1 ton will be needed.",
      "text_native": "जैसे अपना एक टन, 1 ton के आस पास माल चाहिए होगा मेरे ख्याल से। 1 ton के आस पास चाहिए होगा।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 14,
      "speaker": "agent",
      "start_s": 39.0,
      "end_s": 44.0,
      "text_en": "Okay, around 1 ton, right? So sir, right now mine is in Ghaziabad, right? So if I send 1 ton from Ghaziabad to Agra now, the freight will be quite high.",
      "text_native": "अच्छा 1 ton के आस पास ना? तो सर अभी गाजियाबाद में ही है मेरा, right? तो 1 ton अभी गाजियाबाद से आगरा भेजूंगा तो freight काफी ज्यादा आ जाएगा।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 15,
      "speaker": "customer",
      "start_s": 44.5,
      "end_s": 45.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 16,
      "speaker": "agent",
      "start_s": 45.5,
      "end_s": 46.0,
      "text_en": "Yes ji, yes ji.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 17,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 47.5,
      "text_en": "And what else do you have?",
      "text_native": "और क्या है अपने पास?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 18,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 51.8,
      "text_en": "And sir, uh, there is the coated one, GP, there is color coated, roofing sheet, wire rod, TMT.",
      "text_native": "और सर, uh, coated वाला होता है GP, color coated है, roofing sheet है, wire rod है, TMT है।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 19,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 53.8,
      "text_en": "No, GP, GP, what do you call it, will GP be available?",
      "text_native": "नहीं GP, GP, क्या कहते हैं, GP मिल जाएगा?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 20,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 54.8,
      "text_en": "Yes, GP will be available.",
      "text_native": "हां GP मिल जाएगा।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 21,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 57.5,
      "text_en": "So we need .63 GP in 8 by 4.",
      "text_native": "तो .63 GP चाहिए होता है हमें 8 by 4 के अंदर।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 22,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 59.8,
      "text_en": "Okay, .63 in 8 by 4. How much is required in a month?",
      "text_native": "अच्छा .63 8 by 4 के अंदर। ये कितना लगता है महीने में?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 23,
      "speaker": "customer",
      "start_s": 60.2,
      "end_s": 63.5,
      "text_en": "Look, uh, I mean this is our regular requirement. We, I mean, take two hundred, three hundred sheets a month.",
      "text_native": "देखो, uh, मतलब ये हमारा रेगुलर requirement रहती है। हम मतलब महीना दो सौ तीन सौ sheet ले लेते हैं।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 24,
      "speaker": "agent",
      "start_s": 63.8,
      "end_s": 64.2,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 25,
      "speaker": "customer",
      "start_s": 64.5,
      "end_s": 67.5,
      "text_en": "So if the pricing is right. As of today, what price can you quote for GP right now?",
      "text_native": "तो अगर कोई pricing सही आती है। आज की डेट में GP क्या price quote कर सकते हो आप अभी?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 26,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 68.8,
      "text_en": "GP will be 78.",
      "text_native": "GP तो 78 होगा।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 27,
      "speaker": "customer",
      "start_s": 69.0,
      "end_s": 69.3,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 28,
      "speaker": "agent",
      "start_s": 69.8,
      "end_s": 70.8,
      "text_en": "78,000 for one ton.",
      "text_native": "78,000 एक ton का।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 29,
      "speaker": "customer",
      "start_s": 71.2,
      "end_s": 72.0,
      "text_en": "78 plus GST?",
      "text_native": "78 plus GST?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 30,
      "speaker": "agent",
      "start_s": 72.2,
      "end_s": 72.8,
      "text_en": "Yes, plus GST.",
      "text_native": "हां plus GST."
    },
    {
      "ucid": "21112178886438792",
      "idx": 31,
      "speaker": "customer",
      "start_s": 73.2,
      "end_s": 80.0,
      "text_en": "78 plus GST means it becomes, call them, call them. For one thing, we are getting it for 96 right here.",
      "text_native": "78 plus GST का मतलब ये हो गया, बुला लो उन्हें बुला लो। एक तो 96 तो हमें यहीं मिल रहा है।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 32,
      "speaker": "agent",
      "start_s": 80.5,
      "end_s": 81.2,
      "text_en": "90... for how much?",
      "text_native": "90 कितने में?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 33,
      "speaker": "customer",
      "start_s": 81.8,
      "end_s": 82.2,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 34,
      "speaker": "agent",
      "start_s": 82.5,
      "end_s": 82.8,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 35,
      "speaker": "customer",
      "start_s": 83.0,
      "end_s": 84.0,
      "text_en": "We are getting it for 96 right here.",
      "text_native": "96 तो हमें यहीं मिल रहा है।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 36,
      "speaker": "agent",
      "start_s": 84.2,
      "end_s": 84.5,
      "text_en": "96?",
      "text_native": "96?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 37,
      "speaker": "customer",
      "start_s": 85.8,
      "end_s": 86.2,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 38,
      "speaker": "agent",
      "start_s": 86.8,
      "end_s": 87.2,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 39,
      "speaker": "customer",
      "start_s": 87.5,
      "end_s": 89.2,
      "text_en": "We are getting it for 96, I mean with GST, right here.",
      "text_native": "96 तो हमें मतलब with GST यहीं मिल रहा है।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 40,
      "speaker": "agent",
      "start_s": 89.5,
      "end_s": 90.0,
      "text_en": "For 96, right?",
      "text_native": "96 में ना?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 41,
      "speaker": "customer",
      "start_s": 90.5,
      "end_s": 90.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 42,
      "speaker": "agent",
      "start_s": 91.2,
      "end_s": 92.8,
      "text_en": "Hmm, so on this, it's becoming around 92.",
      "text_native": "हम्म तो इसपे ये कितना 92 हो रहा है near about."
    },
    {
      "ucid": "21112178886438792",
      "idx": 43,
      "speaker": "customer",
      "start_s": 93.2,
      "end_s": 94.5,
      "text_en": "Yes, that's what I'm saying, the freight will also be added.",
      "text_native": "हां वही तो कह रहा हूं, भाड़ा भी तो लगेगा।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 44,
      "speaker": "agent",
      "start_s": 94.8,
      "end_s": 96.0,
      "text_en": "Yes, just yes, that's it, the freight will also be added.",
      "text_native": "हां बस हां, वही ना भाड़ा भी लग जाएगा।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 45,
      "speaker": "customer",
      "start_s": 96.5,
      "end_s": 99.0,
      "text_en": "And what rate will you give for CR? Uh, if you give .63 CR, 24 gauge.",
      "text_native": "और CR आप क्या rate दोगे? Uh, CR अगर .63 दोगे, 24 gauge."
    },
    {
      "ucid": "21112178886438792",
      "idx": 46,
      "speaker": "agent",
      "start_s": 99.8,
      "end_s": 100.2,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 47,
      "speaker": "customer",
      "start_s": 101.0,
      "end_s": 102.8,
      "text_en": "Right now, CR will be sir, 69, 70.",
      "text_native": "अभी CR तो होगा सर 69, 70."
    },
    {
      "ucid": "21112178886438792",
      "idx": 48,
      "speaker": "agent",
      "start_s": 103.5,
      "end_s": 110.5,
      "text_en": "And which good price will you be able to give me? If, suppose, I plan for a vehicle, a three or four ton vehicle, then which good rate will you be able to give me? I mean, what good rate can you give? I mean, suppose I order a mix from you,",
      "text_native": "और आप आप मुझे price कौन सा अच्छा दे पाओगे? अगर मान लो मैं कोई गाड़ी का प्लान करता हूं तीन या चार टन की गाड़ी का प्लान करता हूं तो आप मुझे कौन सा rate अच्छा दे पाओगे? मतलब क्या rate अच्छा दे पाओगे? मतलब मतलब मान लो mix करके मंगाता हूं आपसे,"
    },
    {
      "ucid": "21112178886438792",
      "idx": 49,
      "speaker": "customer",
      "start_s": 110.5,
      "end_s": 111.0,
      "text_en": "then you give me",
      "text_native": "तो आप मेरेको"
    },
    {
      "ucid": "21112178886438792",
      "idx": 50,
      "speaker": "agent",
      "start_s": 111.2,
      "end_s": 111.5,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 51,
      "speaker": "customer",
      "start_s": 112.0,
      "end_s": 112.5,
      "text_en": "Give me water.",
      "text_native": "पानी पिला दो।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 52,
      "speaker": "agent",
      "start_s": 112.8,
      "end_s": 116.8,
      "text_en": "Look, my best-selling one is our HR sheet in MS, right? You probably don't take that, you only take CR GP, right?",
      "text_native": "मेरा तो देखो अपना best selling वो तो है अपना HR sheet MS में, है ना? वो आप शायद लेते नहीं हो, CR GP लेते हो ना सिर्फ?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 53,
      "speaker": "customer",
      "start_s": 117.2,
      "end_s": 117.8,
      "text_en": "Yes, CR GP.",
      "text_native": "हां CR GP."
    },
    {
      "ucid": "21112178886438792",
      "idx": 54,
      "speaker": "agent",
      "start_s": 118.2,
      "end_s": 123.0,
      "text_en": "Okay. So for GP, you will get a good rate from us. For CR, it's the market rate. In GP, we can do a little better.",
      "text_native": "ठीक है। तो GP का तो है अपना अच्छा rate मिल जाएगा आपको। CR में तो market rate ही आता है। GP में है अपना थोड़ा better कर सकते हैं।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 55,
      "speaker": "customer",
      "start_s": 123.5,
      "end_s": 124.5,
      "text_en": "I am not able to understand what you are saying.",
      "text_native": "मैं समझ नहीं पा रहा क्या बोल रहे हैं।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 56,
      "speaker": "agent",
      "start_s": 125.0,
      "end_s": 132.5,
      "text_en": "I'm saying that in GP we will do a little better on the rate. My rate is better than the market. In CR, it's near about the same as the market. But still, if you are taking a good quantity, ordering a 10-ton vehicle, then it's better to order a vehicle from Ghaziabad than to buy locally in Agra.",
      "text_native": "मैं बोल रहा हूं ना GP में थोड़ा better कर लेंगे rate. Market से better rate रहता है मेरा। CR में near about market के same ही रहता है। But still अगर आप अच्छा quantity ले रहे हो, 10 ton का गाड़ी मंगवा रहे हो, तो आगरा में local लेने से अच्छा तो गाजियाबाद से गाड़ी मंगवाना है।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 57,
      "speaker": "customer",
      "start_s": 133.0,
      "end_s": 135.2,
      "text_en": "Hmm hmm. Yes ji.",
      "text_native": "हम्म हम्म। हां जी।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 58,
      "speaker": "customer",
      "start_s": 136.0,
      "end_s": 140.0,
      "text_en": "Okay, do one thing for me, you send me once, I mean, according to a three-four ton vehicle, just send me how much it can be, right?",
      "text_native": "ठीक है आप मुझे एक काम करो, आप ना मेरेको एक बार मतलब तीन चार टन की गाड़ी के हिसाब से एक जरा मुझे भेजो ना, कितना हो सकता है, है ना?"
    },
    {
      "ucid": "21112178886438792",
      "idx": 59,
      "speaker": "customer",
      "start_s": 140.2,
      "end_s": 141.8,
      "text_en": "Yes, what good rate can come for GP and mixed.",
      "text_native": "हां, क्या rate ठीक आ सकता है GP और मिला के।"
    },
    {
      "ucid": "21112178886438792",
      "idx": 60,
      "speaker": "agent",
      "start_s": 142.0,
      "end_s": 143.0,
      "text_en": "Yes, I'll tell you that. Okay okay.",
      "text_native": "हां वो बता देता हूं। Okay okay."
    },
    {
      "ucid": "21112178886438792",
      "idx": 61,
      "speaker": "customer",
      "start_s": 143.5,
      "end_s": 144.0,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886438792",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified JSW One but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178886438792",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead moving directly into a discovery question."
    },
    {
      "ucid": "21112178886438792",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about monthly quantity, failing to discover what the customer manufactures, end applications, or current suppliers."
    },
    {
      "ucid": "21112178886438792",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Market से better rate रहता है मेरा।",
      "comment": "Agent pitched a better rate for GP, which was relevant to the customer's price sensitivity."
    },
    {
      "ucid": "21112178886438792",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for the required delivery date or confirm stock availability for the customer's requirement."
    },
    {
      "ucid": "21112178886438792",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent agreed to send a quote but did not commit to a turnaround time or schedule a specific follow-up call."
    }
  ],
  "objections": [
    {
      "ucid": "21112178886438792",
      "obj_type": "price",
      "state": "handled",
      "evidence": "हां वही तो कह रहा हूं, भाड़ा भी तो लगेगा।",
      "response": "But still अगर आप अच्छा quantity ले रहे हो, 10 ton का गाड़ी मंगवा रहे हो, तो आगरा में local लेने से अच्छा तो गाजियाबाद से गाड़ी मंगवाना है।"
    },
    {
      "ucid": "21112178886438792",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "ठीक है आप मुझे एक काम करो, आप ना मेरेको एक बार मतलब तीन चार टन की गाड़ी के हिसाब से एक जरा मुझे भेजो ना, कितना हो सकता है, है ना?",
      "response": "हां वो बता देता हूं। Okay okay."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}