Call 21112178886382431 2026-09-08 · Jeevan Jeejo · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Tamil | 6 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +2/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak (e.g., 'is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, do you currently have any requirement for HR, CR, sheet or coil, sir?
Summary
The agent introduced themself and immediately asked for a requirement. The customer stated they had none. The agent then proposed the customer could reach out via WhatsApp for future needs and ended the call without attempting any discovery or value proposition.
Coaching
When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business for future needs, instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak (e.g., 'is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you currently have any requirement for HR, CR, sheet or coil, sir? Agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When a requirement comes up, I have sent a 'hi' to your WhatsApp number now. You can tell us then if you have a requirement. Sending a 'hi' on WhatsApp is not a committed next step like a scheduled callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.777 heavy | 12.9s | 3.7s | 41.4s | 6.6s | 279.1 | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
ஹலோ.
agent
1.9s
Hello sir. Greetings sir, I am Jeevan speaking from the JSW One platform. Sir, do you currently have any requirement for HR, CR, sheet or coil, sir?
ஹலோ சார். வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து. சார் இப்போதைக்கு ஏதாவது HR, CR, ஷீட்டா, காயிலா ரெகுயர்மென்ட் இருக்கா சார்?
customer
8.7s
No, there is nothing for now.
இல்ல இப்போதைக்கு எதுவும் இல்லைங்க.
agent
10.1s
No, sir? Okay, okay. When a requirement comes up, I have sent a 'hi' to your WhatsApp number now. You can tell us then if you have a requirement.
இல்லையா சார்? சரி சரி. ரெகுயர்மென்ட் வரும்போது, நாங்க இப்போ உங்க WhatsApp நம்பர்ல ஹாய் அனுப்பி வச்சிருக்கேன். நீங்க அப்போ ரெகுயர்மென்ட் வேணும்னா சொல்லலாம்.
customer
15.0s
Okay. Send it sir, I will see it.
ஓகே பா. அனுப்புங்க சார், நான் பாத்துக்கிறேன்.
agent
16.8s
Okay sir, thank you.
சரி சார், தேங்க்யூ.