{
  "ucid": "21112178886382431",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:07:04",
  "end_time": "2026-09-08 16:08:02",
  "duration_sec": 58,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0b14d984e615c8aa578eaa128b40216d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 586,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886382431__DIA0b14d984e615c8aa578eaa128b40216d.mp3",
  "audio_bytes": 79704,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.568,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (ஹலோ.)\n[2s] AGENT: Hello sir. Greetings sir, I am Jeevan speaking from the JSW One platform. Sir, do you currently have any requirement for HR, CR, sheet or coil, sir?   (ஹலோ சார். வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து. சார் இப்போதைக்கு ஏதாவது HR, CR, ஷீட்டா, காயிலா ரெகுயர்மென்ட் இருக்கா சார்?)\n[9s] CUSTOMER: No, there is nothing for now.   (இல்ல இப்போதைக்கு எதுவும் இல்லைங்க.)\n[10s] AGENT: No, sir? Okay, okay. When a requirement comes up, I have sent a 'hi' to your WhatsApp number now. You can tell us then if you have a requirement.   (இல்லையா சார்? சரி சரி. ரெகுயர்மென்ட் வரும்போது, நாங்க இப்போ உங்க WhatsApp நம்பர்ல ஹாய் அனுப்பி வச்சிருக்கேன். நீங்க அப்போ ரெகுயர்மென்ட் வேணும்னா சொல்லலாம்.)\n[15s] CUSTOMER: Okay. Send it sir, I will see it.   (ஓகே பா. அனுப்புங்க சார், நான் பாத்துக்கிறேன்.)\n[17s] AGENT: Okay sir, thank you.   (சரி சார், தேங்க்யூ.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business for future needs, instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and immediately asked for a requirement. The customer stated they had none. The agent then proposed the customer could reach out via WhatsApp for future needs and ended the call without attempting any discovery or value proposition.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak (e.g., 'is this a good time?').\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you currently have any requirement for HR, CR, sheet or coil, sir?\", \"comment\": \"Agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When a requirement comes up, I have sent a 'hi' to your WhatsApp number now. You can tell us then if you have a requirement.\", \"comment\": \"Sending a 'hi' on WhatsApp is not a committed next step like a scheduled callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business for future needs, instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and immediately asked for a requirement. The customer stated they had none. The agent then proposed the customer could reach out via WhatsApp for future needs and ended the call without attempting any discovery or value proposition.\"}",
  "error": null,
  "latency_ms": 30502,
  "input_tokens": 2838,
  "output_tokens": 687,
  "created_at": "2026-09-25 11:18:52",
  "sentiment": "positive",
  "sentiment_score": 0.184,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.777,
  "agent_talk_sec": 12.9,
  "customer_talk_sec": 3.7,
  "dead_air_sec": 41.4,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 279.1,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 60,
  "words_customer": 15,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886382431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.33,
      "text_en": "Hello.",
      "text_native": "ஹலோ."
    },
    {
      "ucid": "21112178886382431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.87,
      "end_s": 8.5,
      "text_en": "Hello sir. Greetings sir, I am Jeevan speaking from the JSW One platform. Sir, do you currently have any requirement for HR, CR, sheet or coil, sir?",
      "text_native": "ஹலோ சார். வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து. சார் இப்போதைக்கு ஏதாவது HR, CR, ஷீட்டா, காயிலா ரெகுயர்மென்ட் இருக்கா சார்?"
    },
    {
      "ucid": "21112178886382431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.7,
      "end_s": 10.1,
      "text_en": "No, there is nothing for now.",
      "text_native": "இல்ல இப்போதைக்கு எதுவும் இல்லைங்க."
    },
    {
      "ucid": "21112178886382431",
      "idx": 3,
      "speaker": "agent",
      "start_s": 10.1,
      "end_s": 15.0,
      "text_en": "No, sir? Okay, okay. When a requirement comes up, I have sent a 'hi' to your WhatsApp number now. You can tell us then if you have a requirement.",
      "text_native": "இல்லையா சார்? சரி சரி. ரெகுயர்மென்ட் வரும்போது, நாங்க இப்போ உங்க WhatsApp நம்பர்ல ஹாய் அனுப்பி வச்சிருக்கேன். நீங்க அப்போ ரெகுயர்மென்ட் வேணும்னா சொல்லலாம்."
    },
    {
      "ucid": "21112178886382431",
      "idx": 4,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 16.8,
      "text_en": "Okay. Send it sir, I will see it.",
      "text_native": "ஓகே பா. அனுப்புங்க சார், நான் பாத்துக்கிறேன்."
    },
    {
      "ucid": "21112178886382431",
      "idx": 5,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 18.2,
      "text_en": "Okay sir, thank you.",
      "text_native": "சரி சார், தேங்க்யூ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886382431",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak (e.g., 'is this a good time?')."
    },
    {
      "ucid": "21112178886382431",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178886382431",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated no current requirement."
    },
    {
      "ucid": "21112178886382431",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178886382431",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you currently have any requirement for HR, CR, sheet or coil, sir?",
      "comment": "Agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178886382431",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "When a requirement comes up, I have sent a 'hi' to your WhatsApp number now. You can tell us then if you have a requirement.",
      "comment": "Sending a 'hi' on WhatsApp is not a committed next step like a scheduled callback or quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}