{
  "ucid": "21112178886377911",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:06:19",
  "end_time": "2026-09-08 16:07:05",
  "duration_sec": 46,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA837e8a010031b5368fc2a684a3ed68f8.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 587,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886377911__DIA837e8a010031b5368fc2a684a3ed68f8.mp3",
  "audio_bytes": 94608,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.536,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हॅलो)\n[1s] AGENT: Yes.   (हां जी।)\n[2s] AGENT: Yes sir, this is Kartikeya speaking from JSW One.   (हां जी सर, कार्तिकेय बात कर रहा था JSW One से।)\n[5s] CUSTOMER: Hmm.   (हम्म।)\n[5s] AGENT: Sir, is there any material requirement at Om Sai right now?   (सर अभी ओम साई में अभी कुछ मटेरियल का रिक्वायरमेंट होगा?)\n[9s] CUSTOMER: Actually sir, we are ordering material in small quantities.   (एक्चुअली सर हम लोग थोड़ा-थोड़ा मटेरियल मंगा रहे हैं।)\n[12s] AGENT: From where, sir?   (कहां से सर?)\n[13s] CUSTOMER: We are ordering material in small quantities, sir, we are not ordering material in bulk.   (हम थोड़ा-थोड़ा मटेरियल मंगा रहे हैं सर, इकट्ठा मटेरियल नहीं मंगा रहे हैं।)\n[15s] AGENT: Small quantities, okay, you don't take five tons?   (थोड़ा-थोड़ा, अच्छा पांच ton नहीं लेते आप?)\n[18s] CUSTOMER: Five tons does happen.   (पांच ton तो हो ही जाता है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant from the microphone compared to the agent's.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening and hook, which makes the call feel very transactional. Start by asking for permission to build rapport before you ask for their business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened by asking directly for a requirement. The customer stated they buy in small quantities. The agent clarified if they purchase 5-ton lots, which the customer confirmed was possible. The call ended immediately after this exchange with no further discovery or next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified themself and the company but did not ask for permission to speak, jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"From where, sir? ... you don't take five tons?\", \"comment\": \"Agent asked about supplier location and clarified quantity, but did not ask enough questions (2 of 6) to meet the 'partial' threshold.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any material requirement at Om Sai right now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which was their opening question.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening and hook, which makes the call feel very transactional. Start by asking for permission to build rapport before you ask for their business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened by asking directly for a requirement. The customer stated they buy in small quantities. The agent clarified if they purchase 5-ton lots, which the customer confirmed was possible. The call ended immediately after this exchange with no further discovery or next steps.\"}",
  "error": null,
  "latency_ms": 25996,
  "input_tokens": 2822,
  "output_tokens": 695,
  "created_at": "2026-09-25 11:18:50",
  "sentiment": "negative",
  "sentiment_score": -0.482,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.53,
  "agent_talk_sec": 8.7,
  "customer_talk_sec": 7.7,
  "dead_air_sec": 29.6,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 220.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 32,
  "words_customer": 30,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886377911",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.81,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886377911",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.11,
      "end_s": 1.53,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886377911",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.63,
      "end_s": 4.2,
      "text_en": "Yes sir, this is Kartikeya speaking from JSW One.",
      "text_native": "हां जी सर, कार्तिकेय बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178886377911",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 5.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178886377911",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.26,
      "end_s": 8.5,
      "text_en": "Sir, is there any material requirement at Om Sai right now?",
      "text_native": "सर अभी ओम साई में अभी कुछ मटेरियल का रिक्वायरमेंट होगा?"
    },
    {
      "ucid": "21112178886377911",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 11.24,
      "text_en": "Actually sir, we are ordering material in small quantities.",
      "text_native": "एक्चुअली सर हम लोग थोड़ा-थोड़ा मटेरियल मंगा रहे हैं।"
    },
    {
      "ucid": "21112178886377911",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.56,
      "end_s": 12.2,
      "text_en": "From where, sir?",
      "text_native": "कहां से सर?"
    },
    {
      "ucid": "21112178886377911",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.53,
      "end_s": 15.04,
      "text_en": "We are ordering material in small quantities, sir, we are not ordering material in bulk.",
      "text_native": "हम थोड़ा-थोड़ा मटेरियल मंगा रहे हैं सर, इकट्ठा मटेरियल नहीं मंगा रहे हैं।"
    },
    {
      "ucid": "21112178886377911",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.14,
      "end_s": 17.0,
      "text_en": "Small quantities, okay, you don't take five tons?",
      "text_native": "थोड़ा-थोड़ा, अच्छा पांच ton नहीं लेते आप?"
    },
    {
      "ucid": "21112178886377911",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.58,
      "end_s": 19.5,
      "text_en": "Five tons does happen.",
      "text_native": "पांच ton तो हो ही जाता है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886377911",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified themself and the company but did not ask for permission to speak, jumping directly to a requirement question."
    },
    {
      "ucid": "21112178886377911",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178886377911",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "From where, sir? ... you don't take five tons?",
      "comment": "Agent asked about supplier location and clarified quantity, but did not ask enough questions (2 of 6) to meet the 'partial' threshold."
    },
    {
      "ucid": "21112178886377911",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs were pitched."
    },
    {
      "ucid": "21112178886377911",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any material requirement at Om Sai right now?",
      "comment": "Agent successfully asked if a current requirement exists, which was their opening question."
    },
    {
      "ucid": "21112178886377911",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}