Call 21112178886363081 2026-09-08 · Aditya Pandey · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | short or unclear only 5 turns - short exchange, limited evidence to score | Marathi | 5 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side, which slightly muffles their speech.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk, which is a key part of getting permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent went straight from the introduction to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the customer deferred the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Yes, I'll get back to you.
did well
Qualify
Did you have any requirement in HR?
Summary
The agent called a contact from 'Par Agencies' who had registered online. The agent skipped the opening and hook, asking directly for a requirement in HR. The customer deferred the conversation, stating they would call back. The agent ended the call by promising to send a WhatsApp message.
Coaching
You skipped the hook and went straight to asking for a requirement, which caused the customer to immediately shut down the call. Always give the customer a reason to listen before you ask them for information.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask if it was a good time to talk, which is a key part of getting permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent went straight from the introduction to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer deferred the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement in HR? Agent successfully asked if a current requirement exists, though the customer deferred before details could be captured. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, I will WhatsApp you. The next step is not a committed one; it's a unilateral action without an agreed-upon timeline or purpose. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Yes, I'll get back to you. |
Okay sir, I will WhatsApp you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 9.8s | 3.3s | 39.9s | 8.0s | 226.5 | 0 | 3 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Hello, speak, Par Agencies.
Hello, बोल पर एजन्सी.
agent
8.0s
Sir, hello. Sir, hello, I am Aditya Pandey speaking from JSW One.
साहेब नमस्कार, मी साहेब नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.
agent
12.0s
Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होता त्या संदर्भात कॉल केला होता. तुमची रिक्वायरमेंट होती का काही HR मध्ये?
customer
16.5s
Yes, I'll get back to you.
हा, आलो करतो मी.
agent
18.5s
Okay sir, I will WhatsApp you.
ठीक आहे सर, मी तुम्हाला WhatsApp करतो.