{
  "ucid": "21112178886363081",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:03:50",
  "end_time": "2026-09-08 16:04:43",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5df7e1a97dc35d83b3290007ecbb08b2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 589,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886363081__DIA5df7e1a97dc35d83b3290007ecbb08b2.mp3",
  "audio_bytes": 80136,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.712,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello, speak, Par Agencies.   (Hello, बोल पर एजन्सी.)\n[8s] AGENT: Sir, hello. Sir, hello, I am Aditya Pandey speaking from JSW One.   (साहेब नमस्कार, मी साहेब नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.)\n[12s] AGENT: Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?   (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होता त्या संदर्भात कॉल केला होता. तुमची रिक्वायरमेंट होती का काही HR मध्ये?)\n[17s] CUSTOMER: Yes, I'll get back to you.   (हा, आलो करतो मी.)\n[18s] AGENT: Okay sir, I will WhatsApp you.   (ठीक आहे सर, मी तुम्हाला WhatsApp करतो.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the customer's side, which slightly muffles their speech.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and went straight to asking for a requirement, which caused the customer to immediately shut down the call. Always give the customer a reason to listen before you ask them for information.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact from 'Par Agencies' who had registered online. The agent skipped the opening and hook, asking directly for a requirement in HR. The customer deferred the conversation, stating they would call back. The agent ended the call by promising to send a WhatsApp message.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if it was a good time to talk, which is a key part of getting permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent went straight from the introduction to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked before the customer deferred the conversation.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement in HR?\", \"comment\": \"Agent successfully asked if a current requirement exists, though the customer deferred before details could be captured.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, I will WhatsApp you.\", \"comment\": \"The next step is not a committed one; it's a unilateral action without an agreed-upon timeline or purpose.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and went straight to asking for a requirement, which caused the customer to immediately shut down the call. Always give the customer a reason to listen before you ask them for information.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Yes, I'll get back to you.\", \"response\": \"Okay sir, I will WhatsApp you.\"}], \"call_summary\": \"The agent called a contact from 'Par Agencies' who had registered online. The agent skipped the opening and hook, asking directly for a requirement in HR. The customer deferred the conversation, stating they would call back. The agent ended the call by promising to send a WhatsApp message.\"}",
  "error": null,
  "latency_ms": 37594,
  "input_tokens": 2719,
  "output_tokens": 755,
  "created_at": "2026-09-25 11:19:08",
  "sentiment": "positive",
  "sentiment_score": 0.455,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.748,
  "agent_talk_sec": 9.8,
  "customer_talk_sec": 3.3,
  "dead_air_sec": 39.9,
  "longest_monologue_sec": 8.0,
  "agent_wpm": 226.5,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 2,
  "discovery_qs": 1,
  "words_agent": 37,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886363081",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.87,
      "end_s": 6.81,
      "text_en": "Hello, speak, Par Agencies.",
      "text_native": "Hello, बोल पर एजन्सी."
    },
    {
      "ucid": "21112178886363081",
      "idx": 1,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 11.81,
      "text_en": "Sir, hello. Sir, hello, I am Aditya Pandey speaking from JSW One.",
      "text_native": "साहेब नमस्कार, मी साहेब नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून."
    },
    {
      "ucid": "21112178886363081",
      "idx": 2,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 16.23,
      "text_en": "Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?",
      "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होता त्या संदर्भात कॉल केला होता. तुमची रिक्वायरमेंट होती का काही HR मध्ये?"
    },
    {
      "ucid": "21112178886363081",
      "idx": 3,
      "speaker": "customer",
      "start_s": 16.53,
      "end_s": 17.9,
      "text_en": "Yes, I'll get back to you.",
      "text_native": "हा, आलो करतो मी."
    },
    {
      "ucid": "21112178886363081",
      "idx": 4,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 20.24,
      "text_en": "Okay sir, I will WhatsApp you.",
      "text_native": "ठीक आहे सर, मी तुम्हाला WhatsApp करतो."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886363081",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask if it was a good time to talk, which is a key part of getting permission."
    },
    {
      "ucid": "21112178886363081",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent went straight from the introduction to asking for a requirement."
    },
    {
      "ucid": "21112178886363081",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked before the customer deferred the conversation."
    },
    {
      "ucid": "21112178886363081",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178886363081",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement in HR?",
      "comment": "Agent successfully asked if a current requirement exists, though the customer deferred before details could be captured."
    },
    {
      "ucid": "21112178886363081",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, I will WhatsApp you.",
      "comment": "The next step is not a committed one; it's a unilateral action without an agreed-upon timeline or purpose."
    }
  ],
  "objections": [
    {
      "ucid": "21112178886363081",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Yes, I'll get back to you.",
      "response": "Okay sir, I will WhatsApp you."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}