21112178886342171 · Call

Call 21112178886342171 2026-09-08 · Abdul Ansari · 0:46

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 7 turns, clean transcript (0% inaudible)	Hindi	7	supply_led (campaign_name:medium)

Audio: clear: There is some background chatter on the agent's side, but it does not significantly impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.40

confidence high · +0/−4 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent greeted and identified but did not ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent immediately asked for a requirement instead of leading with a supply or price hook to create interest.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Call was terminated by the customer before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Sir, do you have any requirement for steel, in HR CR?

Summary

The agent greeted the customer and immediately asked if they had a requirement for HR/CR steel. The customer stated they had no requirement at the moment. The agent acknowledged this and the call ended.

Coaching

Instead of opening by asking for a requirement, you must first deliver the hook (a price or availability benefit) to give the customer a reason to continue the conversation.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	greetings sir, this is Abdul speaking from JSW One. Agent greeted and identified but did not ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Sir, do you have any requirement for steel, in HR CR? Agent immediately asked for a requirement instead of leading with a supply or price hook to create interest.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Call was terminated by the customer before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was done, and no USPs were pitched.
SL5 Qualify	2	pass	–	2.0	Sir, do you have any requirement for steel, in HR CR? Agent successfully asked if a current requirement exists, even though it was out of sequence.
SL6 Closure with next step	1	fail	–	0.0	Okay, okay sir. Agent ended the call after the customer said 'no' without proposing a specific next step or callback time.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.67	6.1s	3.0s	36.9s	2.8s	255.7	0	4	3	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

2.0s

Hello? Yes, greetings sir, this is Abdul speaking from JSW One.

हेलो? हां, नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।

customer

5.4s

Hello.

हेलो।

agent

6.4s

Hello.

हेलो।

customer

7.3s

Yes, tell me, hello.

हां, बोलिए ना, हेलो।

agent

8.4s

Sir, do you have any requirement for steel, in HR CR?

सर जी, कुछ रिक्वायरमेंट है क्या आपको स्टील में, HR CR में?

customer

10.6s

No, no, no, not for now, sir.

नहीं, नहीं, नहीं, फिलहाल तो नहीं है सर।

agent

12.2s

Okay, okay sir.

ओके, ओके सर।