{
  "ucid": "21112178886342171",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:00:21",
  "end_time": "2026-09-08 16:01:07",
  "duration_sec": 46,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA57245ef5cf127d3bfc046dcd1607c29c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 590,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886342171__DIA57245ef5cf127d3bfc046dcd1607c29c.mp3",
  "audio_bytes": 53136,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 17.712,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello? Yes, greetings sir, this is Abdul speaking from JSW One.   (हेलो? हां, नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।)\n[5s] CUSTOMER: Hello.   (हेलो।)\n[6s] AGENT: Hello.   (हेलो।)\n[7s] CUSTOMER: Yes, tell me, hello.   (हां, बोलिए ना, हेलो।)\n[8s] AGENT: Sir, do you have any requirement for steel, in HR CR?   (सर जी, कुछ रिक्वायरमेंट है क्या आपको स्टील में, HR CR में?)\n[11s] CUSTOMER: No, no, no, not for now, sir.   (नहीं, नहीं, नहीं, फिलहाल तो नहीं है सर।)\n[12s] AGENT: Okay, okay sir.   (ओके, ओके सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of opening by asking for a requirement, you must first deliver the hook (a price or availability benefit) to give the customer a reason to continue the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent greeted the customer and immediately asked if they had a requirement for HR/CR steel. The customer stated they had no requirement at the moment. The agent acknowledged this and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"greetings sir, this is Abdul speaking from JSW One.\", \"comment\": \"Agent greeted and identified but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel, in HR CR?\", \"comment\": \"Agent immediately asked for a requirement instead of leading with a supply or price hook to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel, in HR CR?\", \"comment\": \"Agent successfully asked if a current requirement exists, even though it was out of sequence.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay sir.\", \"comment\": \"Agent ended the call after the customer said 'no' without proposing a specific next step or callback time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of opening by asking for a requirement, you must first deliver the hook (a price or availability benefit) to give the customer a reason to continue the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent greeted the customer and immediately asked if they had a requirement for HR/CR steel. The customer stated they had no requirement at the moment. The agent acknowledged this and the call ended.\"}",
  "error": null,
  "latency_ms": 30573,
  "input_tokens": 2722,
  "output_tokens": 686,
  "created_at": "2026-09-25 11:19:05",
  "sentiment": "negative",
  "sentiment_score": -0.4,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.67,
  "agent_talk_sec": 6.1,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 36.9,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 255.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 26,
  "words_customer": 12,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886342171",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.98,
      "end_s": 4.8,
      "text_en": "Hello? Yes, greetings sir, this is Abdul speaking from JSW One.",
      "text_native": "हेलो? हां, नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178886342171",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 5.81,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178886342171",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 6.74,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178886342171",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.29,
      "end_s": 8.3,
      "text_en": "Yes, tell me, hello.",
      "text_native": "हां, बोलिए ना, हेलो।"
    },
    {
      "ucid": "21112178886342171",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.4,
      "end_s": 10.48,
      "text_en": "Sir, do you have any requirement for steel, in HR CR?",
      "text_native": "सर जी, कुछ रिक्वायरमेंट है क्या आपको स्टील में, HR CR में?"
    },
    {
      "ucid": "21112178886342171",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.58,
      "end_s": 12.2,
      "text_en": "No, no, no, not for now, sir.",
      "text_native": "नहीं, नहीं, नहीं, फिलहाल तो नहीं है सर।"
    },
    {
      "ucid": "21112178886342171",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 13.06,
      "text_en": "Okay, okay sir.",
      "text_native": "ओके, ओके सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886342171",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "greetings sir, this is Abdul speaking from JSW One.",
      "comment": "Agent greeted and identified but did not ask for permission to speak."
    },
    {
      "ucid": "21112178886342171",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel, in HR CR?",
      "comment": "Agent immediately asked for a requirement instead of leading with a supply or price hook to create interest."
    },
    {
      "ucid": "21112178886342171",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178886342171",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178886342171",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel, in HR CR?",
      "comment": "Agent successfully asked if a current requirement exists, even though it was out of sequence."
    },
    {
      "ucid": "21112178886342171",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay sir.",
      "comment": "Agent ended the call after the customer said 'no' without proposing a specific next step or callback time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}