Call 21112178886303091 2026-09-08 · ankit mistry · 1:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Gujarati | 18 | supply_led (campaign_name:medium) |
Audio: clear: The agent mentions both JSW and Jindal, which might be slightly confusing but is transcribed as spoken.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +6/−3
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not use a supply or price hook, instead opening with the customer's past registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business, procurement, or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No, the requirement had come, but I took it directly from the company.
did well
Qualify
Uh, so is there any such requirement for this month then? In HR or something?
Summary
The agent contacted a customer who had registered over a year ago. The customer stated they had already fulfilled their current requirement for a tender by purchasing from Tata through a dealer. The agent confirmed there was no immediate need and ended the call by asking the customer to reach out for future inquiries.
Coaching
When a customer says they've already bought, you must still ask discovery questions (e.g., 'Good to know, what do you typically manufacture?') to understand their business for future needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not use a supply or price hook, instead opening with the customer's past registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business, procurement, or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh, so is there any such requirement for this month then? In HR or something? The agent successfully asked if there was a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent closed passively ('if you have even a single inquiry, please let me know') without a committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No, the requirement had come, but I took it directly from the company. |
Oh, you took it from the dealer? Oh oh, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.591 | 22.7s | 15.7s | 57.6s | 7.0s | 282.8 | 0 | 8 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello?
હેલો?
agent
6.0s
Hello, Kalike Enterprises?
હેલો, કાલીકે એન્ટરપ્રાઇઝીસ?
customer
7.6s
Yes?
હાજી?
agent
8.3s
Sir, good afternoon. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai head office.
સર, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
13.1s
Okay.
agent
14.0s
Sir, a while ago you had registered your business, Kalike Enterprises, on my Jindal's digital portal. But it's been almost over a year. We haven't received any steel requirement from your end since then.
સાહેબ, આપણે થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, કાલીકે એન્ટરપ્રાઇઝીસ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. પણ ઓલમોસ્ટ એમને એક વર્ષ ઉપર જેવું થઈ ગયું છે. અમને તમારા એન્ડથી ત્યાર પછી કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી.
customer
21.1s
No, the requirement had come, but I took it directly from the company.
નઈ, રિક્વાયરમેન્ટ તો આવી'તી પણ મેં ડાયરેક્ટલી કંપનીમાંથી લઈ લીધું છે.
agent
23.8s
The requirement had come in between...
રિક્વાયરમેન્ટ તો વચમાં આવી'તી...
customer
25.0s
Took it directly from Tata.
ડાયરેક્ટલી ટાટામાંથી લીધું.
agent
26.0s
Yes?
હાજી?
customer
26.6s
I am speaking from Bhuj here. I had it done with the dealer.
હું અહીંયા ભુજથી વાત કરું છું. મેં ડીલર સાથે કરાવી લીધું'તું.
agent
29.1s
Oh, you took it from the dealer? Oh oh, okay. Uh, so is there any such requirement for this month then? In HR or something?
અચ્છા, તમે ડીલરથી લીધેલું? અચ્છા અચ્છા, okay. અ, તો હાલમાં કોઈ આપણી એવી રિક્વાયરમેન્ટ આ મહિના માટે પછી કઈ? HR માં કે એમાં?
customer
33.8s
For this month, as per the current tender, I have already ordered for twenty-seven to thirty lakhs. Now if I get any further tender, I'll know, otherwise there is no requirement right now.
આ મહિના માટે હમણાં જે ટેન્ડર છે એના પ્રમાણે તો મેં સત્તાવીસ-ત્રીસ લાખનું મેં મંગાવી લીધું છે. હવે મને હમણાં કોઈ આગળ કોઈ ટેન્ડર મળે તો ખબર પડે, અધરવાઇઝ હમણાં કોઈ રિક્વાયરમેન્ટ નથી.
agent
40.0s
Okay, fine. No problem. So if you have even a single inquiry, please let me know once, okay?
અચ્છા, ઠીક છે. કઈ વાંધો નઈ. તો કઈ એક પણ તમારી ઇન્ક્વાયરી આવે તો તમે જણાવજો એક વાર, okay?
customer
43.8s
Okay, okay, okay.
agent
45.0s
Okay sir, thank you.
Okay સાહેબ, thank you.
customer
46.4s
Okay, okay, okay.
customer
49.4s
Hello?
હેલો?