{
  "ucid": "21112178886303091",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:53:50",
  "end_time": "2026-09-08 15:55:26",
  "duration_sec": 96,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7c6208ceca97962e313e8a93dd56dcad.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 592,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886303091__DIA7c6208ceca97962e313e8a93dd56dcad.mp3",
  "audio_bytes": 231984,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 77.328,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (હેલો?)\n[6s] AGENT: Hello, Kalike Enterprises?   (હેલો, કાલીકે એન્ટરપ્રાઇઝીસ?)\n[8s] CUSTOMER: Yes?   (હાજી?)\n[8s] AGENT: Sir, good afternoon. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai head office.   (સર, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.)\n[13s] CUSTOMER: Okay.\n[14s] AGENT: Sir, a while ago you had registered your business, Kalike Enterprises, on my Jindal's digital portal. But it's been almost over a year. We haven't received any steel requirement from your end since then.   (સાહેબ, આપણે થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, કાલીકે એન્ટરપ્રાઇઝીસ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. પણ ઓલમોસ્ટ એમને એક વર્ષ ઉપર જેવું થઈ ગયું છે. અમને તમારા એન્ડથી ત્યાર પછી કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી.)\n[21s] CUSTOMER: No, the requirement had come, but I took it directly from the company.   (નઈ, રિક્વાયરમેન્ટ તો આવી'તી પણ મેં ડાયરેક્ટલી કંપનીમાંથી લઈ લીધું છે.)\n[24s] AGENT: The requirement had come in between...   (રિક્વાયરમેન્ટ તો વચમાં આવી'તી...)\n[25s] CUSTOMER: Took it directly from Tata.   (ડાયરેક્ટલી ટાટામાંથી લીધું.)\n[26s] AGENT: Yes?   (હાજી?)\n[27s] CUSTOMER: I am speaking from Bhuj here. I had it done with the dealer.   (હું અહીંયા ભુજથી વાત કરું છું. મેં ડીલર સાથે કરાવી લીધું'તું.)\n[29s] AGENT: Oh, you took it from the dealer? Oh oh, okay. Uh, so is there any such requirement for this month then? In HR or something?   (અચ્છા, તમે ડીલરથી લીધેલું? અચ્છા અચ્છા, okay. અ, તો હાલમાં કોઈ આપણી એવી રિક્વાયરમેન્ટ આ મહિના માટે પછી કઈ? HR માં કે એમાં?)\n[34s] CUSTOMER: For this month, as per the current tender, I have already ordered for twenty-seven to thirty lakhs. Now if I get any further tender, I'll know, otherwise there is no requirement right now.   (આ મહિના માટે હમણાં જે ટેન્ડર છે એના પ્રમાણે તો મેં સત્તાવીસ-ત્રીસ લાખનું મેં મંગાવી લીધું છે. હવે મને હમણાં કોઈ આગળ કોઈ ટેન્ડર મળે તો ખબર પડે, અધરવાઇઝ હમણાં કોઈ રિક્વાયરમેન્ટ નથી.)\n[40s] AGENT: Okay, fine. No problem. So if you have even a single inquiry, please let me know once, okay?   (અચ્છા, ઠીક છે. કઈ વાંધો નઈ. તો કઈ એક પણ તમારી ઇન્ક્વાયરી આવે તો તમે જણાવજો એક વાર, okay?)\n[44s] CUSTOMER: Okay, okay, okay.\n[45s] AGENT: Okay sir, thank you.   (Okay સાહેબ, thank you.)\n[46s] CUSTOMER: Okay, okay, okay.\n[49s] CUSTOMER: Hello?   (હેલો?)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: The agent mentions both JSW and Jindal, which might be slightly confusing but is transcribed as spoken.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they've already bought, you must still ask discovery questions (e.g., 'Good to know, what do you typically manufacture?') to understand their business for future needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had registered over a year ago. The customer stated they had already fulfilled their current requirement for a tender by purchasing from Tata through a dealer. The agent confirmed there was no immediate need and ended the call by asking the customer to reach out for future inquiries.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent greeted and identified the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not use a supply or price hook, instead opening with the customer's past registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero discovery questions about the customer's business, procurement, or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, so is there any such requirement for this month then? In HR or something?\", \"comment\": \"The agent successfully asked if there was a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent closed passively ('if you have even a single inquiry, please let me know') without a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they've already bought, you must still ask discovery questions (e.g., 'Good to know, what do you typically manufacture?') to understand their business for future needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"No, the requirement had come, but I took it directly from the company.\", \"response\": \"Oh, you took it from the dealer? Oh oh, okay.\"}], \"call_summary\": \"The agent contacted a customer who had registered over a year ago. The customer stated they had already fulfilled their current requirement for a tender by purchasing from Tata through a dealer. The agent confirmed there was no immediate need and ended the call by asking the customer to reach out for future inquiries.\"}",
  "error": null,
  "latency_ms": 34150,
  "input_tokens": 3396,
  "output_tokens": 762,
  "created_at": "2026-09-25 11:19:10",
  "sentiment": "neutral",
  "sentiment_score": 0.066,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 3,
  "lex_hits": 16,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.591,
  "agent_talk_sec": 22.7,
  "customer_talk_sec": 15.7,
  "dead_air_sec": 57.6,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 282.8,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 10,
  "discovery_qs": 6,
  "words_agent": 107,
  "words_customer": 75,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886303091",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.51,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "21112178886303091",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.01,
      "end_s": 7.3,
      "text_en": "Hello, Kalike Enterprises?",
      "text_native": "હેલો, કાલીકે એન્ટરપ્રાઇઝીસ?"
    },
    {
      "ucid": "21112178886303091",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.57,
      "end_s": 7.9,
      "text_en": "Yes?",
      "text_native": "હાજી?"
    },
    {
      "ucid": "21112178886303091",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.28,
      "end_s": 12.6,
      "text_en": "Sir, good afternoon. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai head office.",
      "text_native": "સર, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ."
    },
    {
      "ucid": "21112178886303091",
      "idx": 4,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 13.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178886303091",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.98,
      "end_s": 20.98,
      "text_en": "Sir, a while ago you had registered your business, Kalike Enterprises, on my Jindal's digital portal. But it's been almost over a year. We haven't received any steel requirement from your end since then.",
      "text_native": "સાહેબ, આપણે થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, કાલીકે એન્ટરપ્રાઇઝીસ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. પણ ઓલમોસ્ટ એમને એક વર્ષ ઉપર જેવું થઈ ગયું છે. અમને તમારા એન્ડથી ત્યાર પછી કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી."
    },
    {
      "ucid": "21112178886303091",
      "idx": 6,
      "speaker": "customer",
      "start_s": 21.08,
      "end_s": 23.8,
      "text_en": "No, the requirement had come, but I took it directly from the company.",
      "text_native": "નઈ, રિક્વાયરમેન્ટ તો આવી'તી પણ મેં ડાયરેક્ટલી કંપનીમાંથી લઈ લીધું છે."
    },
    {
      "ucid": "21112178886303091",
      "idx": 7,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 25.0,
      "text_en": "The requirement had come in between...",
      "text_native": "રિક્વાયરમેન્ટ તો વચમાં આવી'તી..."
    },
    {
      "ucid": "21112178886303091",
      "idx": 8,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 26.0,
      "text_en": "Took it directly from Tata.",
      "text_native": "ડાયરેક્ટલી ટાટામાંથી લીધું."
    },
    {
      "ucid": "21112178886303091",
      "idx": 9,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 26.2,
      "text_en": "Yes?",
      "text_native": "હાજી?"
    },
    {
      "ucid": "21112178886303091",
      "idx": 10,
      "speaker": "customer",
      "start_s": 26.6,
      "end_s": 28.8,
      "text_en": "I am speaking from Bhuj here. I had it done with the dealer.",
      "text_native": "હું અહીંયા ભુજથી વાત કરું છું. મેં ડીલર સાથે કરાવી લીધું'તું."
    },
    {
      "ucid": "21112178886303091",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.1,
      "end_s": 33.3,
      "text_en": "Oh, you took it from the dealer? Oh oh, okay. Uh, so is there any such requirement for this month then? In HR or something?",
      "text_native": "અચ્છા, તમે ડીલરથી લીધેલું? અચ્છા અચ્છા, okay. અ, તો હાલમાં કોઈ આપણી એવી રિક્વાયરમેન્ટ આ મહિના માટે પછી કઈ? HR માં કે એમાં?"
    },
    {
      "ucid": "21112178886303091",
      "idx": 12,
      "speaker": "customer",
      "start_s": 33.8,
      "end_s": 40.0,
      "text_en": "For this month, as per the current tender, I have already ordered for twenty-seven to thirty lakhs. Now if I get any further tender, I'll know, otherwise there is no requirement right now.",
      "text_native": "આ મહિના માટે હમણાં જે ટેન્ડર છે એના પ્રમાણે તો મેં સત્તાવીસ-ત્રીસ લાખનું મેં મંગાવી લીધું છે. હવે મને હમણાં કોઈ આગળ કોઈ ટેન્ડર મળે તો ખબર પડે, અધરવાઇઝ હમણાં કોઈ રિક્વાયરમેન્ટ નથી."
    },
    {
      "ucid": "21112178886303091",
      "idx": 13,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 43.5,
      "text_en": "Okay, fine. No problem. So if you have even a single inquiry, please let me know once, okay?",
      "text_native": "અચ્છા, ઠીક છે. કઈ વાંધો નઈ. તો કઈ એક પણ તમારી ઇન્ક્વાયરી આવે તો તમે જણાવજો એક વાર, okay?"
    },
    {
      "ucid": "21112178886303091",
      "idx": 14,
      "speaker": "customer",
      "start_s": 43.8,
      "end_s": 44.8,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "21112178886303091",
      "idx": 15,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 46.0,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay સાહેબ, thank you."
    },
    {
      "ucid": "21112178886303091",
      "idx": 16,
      "speaker": "customer",
      "start_s": 46.4,
      "end_s": 47.4,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "21112178886303091",
      "idx": 17,
      "speaker": "customer",
      "start_s": 49.4,
      "end_s": 49.8,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886303091",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent greeted and identified the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178886303091",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not use a supply or price hook, instead opening with the customer's past registration."
    },
    {
      "ucid": "21112178886303091",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero discovery questions about the customer's business, procurement, or needs."
    },
    {
      "ucid": "21112178886303091",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178886303091",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, so is there any such requirement for this month then? In HR or something?",
      "comment": "The agent successfully asked if there was a current requirement."
    },
    {
      "ucid": "21112178886303091",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent closed passively ('if you have even a single inquiry, please let me know') without a committed next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178886303091",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "No, the requirement had come, but I took it directly from the company.",
      "response": "Oh, you took it from the dealer? Oh oh, okay."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}