Call 21112178886271042 2026-09-08 · sudeeps · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk on the customer's side makes some parts of their speech difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest, instead jumping directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
I wanted to understand if you have any requirement now?
Summary
The agent called a contact at RC Components as a follow-up. The agent immediately asked if there was a requirement, skipping the hook and discovery. The customer stated they had no current need, and the agent ended the call without gathering any information or setting a specific next step.
Coaching
When a customer says they have no current need, you must still proceed with discovery to understand their business for future follow-ups, instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the customer, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I wanted to understand if you have any requirement now? The agent did not provide a supply or price hook to create interest, instead jumping directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to understand if you have any requirement now? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, let me know. The agent did not establish a concrete next step, leaving it passively to the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.776 heavy | 16.6s | 4.8s | 40.6s | 5.2s | 245.8 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello.
हॅलो.
agent
5.3s
Hello, Mr. Mahesh from RC Components?
customer
7.6s
Hello.
हॅलो.
agent
8.1s
Hello, Sudip speaking from JSW One.
नमस्कार, सुदीप बोलतोय JSW One मधून.
customer
10.3s
Where are you calling from?
कुठून बोलताय?
agent
11.3s
JSW One, I'm calling from our company. Your company, RC Components Private Limited, was registered on the portal.
JSW One, आमच्या कंपनी मधून बोलतोय. तुमची कंपनी RC Components Private Limited रजिस्टर होती पोर्टल वर.
customer
16.8s
Yes, but regarding what have you done this?
हा, पण कशा regarding तुम्ही हे केलय?
agent
18.6s
Yes, actually it was a follow-up call regarding your steel procurement. I wanted to understand if you have any requirement now?
हा, actually तुमच्या steel procurement ला घेऊन follow up call होता. समजून घ्यायचं होतं आता का आहे का requirement?
customer
23.5s
No, for now there is nothing.
नाही, सध्या तरी काही नाहीये आता.
agent
25.1s
Not for now, right?
सध्या नाहीये ना?
agent
26.0s
Okay. That's fine. If there is anything, let me know. I will...
ठीक आहे. चालेल. काही असेल तर सांगा मला. मी तुम्हाला...