{
  "ucid": "21112178886271042",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:48:30",
  "end_time": "2026-09-08 15:49:32",
  "duration_sec": 62,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA368856e93185aa753df59c59a5f0e791.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 593,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886271042__DIA368856e93185aa753df59c59a5f0e791.mp3",
  "audio_bytes": 112752,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 37.584,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हॅलो.)\n[5s] AGENT: Hello, Mr. Mahesh from RC Components?\n[8s] CUSTOMER: Hello.   (हॅलो.)\n[8s] AGENT: Hello, Sudip speaking from JSW One.   (नमस्कार, सुदीप बोलतोय JSW One मधून.)\n[10s] CUSTOMER: Where are you calling from?   (कुठून बोलताय?)\n[11s] AGENT: JSW One, I'm calling from our company. Your company, RC Components Private Limited, was registered on the portal.   (JSW One, आमच्या कंपनी मधून बोलतोय. तुमची कंपनी RC Components Private Limited रजिस्टर होती पोर्टल वर.)\n[17s] CUSTOMER: Yes, but regarding what have you done this?   (हा, पण कशा regarding तुम्ही हे केलय?)\n[19s] AGENT: Yes, actually it was a follow-up call regarding your steel procurement. I wanted to understand if you have any requirement now?   (हा, actually तुमच्या steel procurement ला घेऊन follow up call होता. समजून घ्यायचं होतं आता का आहे का requirement?)\n[24s] CUSTOMER: No, for now there is nothing.   (नाही, सध्या तरी काही नाहीये आता.)\n[25s] AGENT: Not for now, right?   (सध्या नाहीये ना?)\n[26s] AGENT: Okay. That's fine. If there is anything, let me know. I will...   (ठीक आहे. चालेल. काही असेल तर सांगा मला. मी तुम्हाला...)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and crosstalk on the customer's side makes some parts of their speech difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, you must still proceed with discovery to understand their business for future follow-ups, instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact at RC Components as a follow-up. The agent immediately asked if there was a requirement, skipping the hook and discovery. The customer stated they had no current need, and the agent ended the call without gathering any information or setting a specific next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the customer, but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I wanted to understand if you have any requirement now?\", \"comment\": \"The agent did not provide a supply or price hook to create interest, instead jumping directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I wanted to understand if you have any requirement now?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is anything, let me know.\", \"comment\": \"The agent did not establish a concrete next step, leaving it passively to the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, you must still proceed with discovery to understand their business for future follow-ups, instead of ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact at RC Components as a follow-up. The agent immediately asked if there was a requirement, skipping the hook and discovery. The customer stated they had no current need, and the agent ended the call without gathering any information or setting a specific next step.\"}",
  "error": null,
  "latency_ms": 32219,
  "input_tokens": 2895,
  "output_tokens": 684,
  "created_at": "2026-09-25 11:19:18",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.776,
  "agent_talk_sec": 16.6,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 40.6,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 245.8,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 68,
  "words_customer": 21,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886271042",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.83,
      "end_s": 5.16,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886271042",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.29,
      "end_s": 7.5,
      "text_en": "Hello, Mr. Mahesh from RC Components?",
      "text_native": "Hello, Mr. Mahesh from RC Components?"
    },
    {
      "ucid": "21112178886271042",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.0,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886271042",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 10.2,
      "text_en": "Hello, Sudip speaking from JSW One.",
      "text_native": "नमस्कार, सुदीप बोलतोय JSW One मधून."
    },
    {
      "ucid": "21112178886271042",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 11.2,
      "text_en": "Where are you calling from?",
      "text_native": "कुठून बोलताय?"
    },
    {
      "ucid": "21112178886271042",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.3,
      "end_s": 16.5,
      "text_en": "JSW One, I'm calling from our company. Your company, RC Components Private Limited, was registered on the portal.",
      "text_native": "JSW One, आमच्या कंपनी मधून बोलतोय. तुमची कंपनी RC Components Private Limited रजिस्टर होती पोर्टल वर."
    },
    {
      "ucid": "21112178886271042",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 18.5,
      "text_en": "Yes, but regarding what have you done this?",
      "text_native": "हा, पण कशा regarding तुम्ही हे केलय?"
    },
    {
      "ucid": "21112178886271042",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.6,
      "end_s": 23.0,
      "text_en": "Yes, actually it was a follow-up call regarding your steel procurement. I wanted to understand if you have any requirement now?",
      "text_native": "हा, actually तुमच्या steel procurement ला घेऊन follow up call होता. समजून घ्यायचं होतं आता का आहे का requirement?"
    },
    {
      "ucid": "21112178886271042",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 25.0,
      "text_en": "No, for now there is nothing.",
      "text_native": "नाही, सध्या तरी काही नाहीये आता."
    },
    {
      "ucid": "21112178886271042",
      "idx": 9,
      "speaker": "agent",
      "start_s": 25.1,
      "end_s": 25.8,
      "text_en": "Not for now, right?",
      "text_native": "सध्या नाहीये ना?"
    },
    {
      "ucid": "21112178886271042",
      "idx": 10,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 28.0,
      "text_en": "Okay. That's fine. If there is anything, let me know. I will...",
      "text_native": "ठीक आहे. चालेल. काही असेल तर सांगा मला. मी तुम्हाला..."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886271042",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself and the customer, but did not ask for permission to speak."
    },
    {
      "ucid": "21112178886271042",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I wanted to understand if you have any requirement now?",
      "comment": "The agent did not provide a supply or price hook to create interest, instead jumping directly to qualification."
    },
    {
      "ucid": "21112178886271042",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178886271042",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178886271042",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I wanted to understand if you have any requirement now?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178886271042",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is anything, let me know.",
      "comment": "The agent did not establish a concrete next step, leaving it passively to the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}