21112178886252241 · Call

Call 21112178886252241 2026-09-08 · Aditya Pandey · 0:26

Data-quality flag. Disposition logged as Not_Answered but the transcript has 4 turns. Scored on the transcript; the label is flagged, not trusted.

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Not_Answered	short or unclear only 4 turns - short exchange, limited evidence to score	Hindi	4	supply_led (campaign_name:medium)

Audio: noisy: There is some background noise and minor crosstalk, but the main conversation is clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence med · +0/−0 from 0 hits
neither signal -> neutral

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent introduced themself and the company but did not ask for permission to speak before the call ended.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call ended immediately after the introduction, before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call was too short to begin the discovery process.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

Summary

The agent confirmed the company name and introduced themself as calling from JSW One. The call ended immediately after the introduction, before any business discussion could occur. The logged disposition of 'Not_Answered' is incorrect as the call was answered.

Coaching

The call ended before a conversation could start. When you get a brief opening like 'Yes, tell me', try to deliver your hook immediately to capture interest before the customer hangs up.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Hello sir, I am Deepak speaking from JSW One. The agent introduced themself and the company but did not ask for permission to speak before the call ended.
SL2 Hook (supply/price signal)	2	fail	–	The call ended immediately after the introduction, before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	The call was too short to begin the discovery process.
SL4 Pitch (2-3 USPs)	1	fail	–	The call did not progress to the pitch stage.
SL5 Qualify	2	fail	–	The call did not progress to the qualification stage.
SL6 Closure with next step	1	fail	–	The call ended before any next steps could be established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.828 heavy	4.8s	1.0s	20.2s	3.6s	too short	0	2	2	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello

हॅलो

agent

2.1s

Hello, Promax Steel?

हॅलो Promax Steel?

customer

3.8s

Yes, tell me.

हां बोलिए।

agent

4.4s

Hello from Promax Steel? Hello sir, I am Deepak speaking from JSW One.

हॅलो Promax Steel से? नमस्ते सर, मैं दीपक बात कर रहा हूं JSW One से।