{
  "ucid": "21112178886252241",
  "call_date": "2026-09-08",
  "start_time": "1899-12-30 15:45:22",
  "end_time": "1899-12-30 15:45:48",
  "duration_sec": 26,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA38527988edf4befad37fd20f0593c369.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 102,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886252241__DIA38527988edf4befad37fd20f0593c369.mp3",
  "audio_bytes": 33264,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 11.088,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello, Promax Steel?   (हॅलो Promax Steel?)\n[4s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[4s] AGENT: Hello from Promax Steel? Hello sir, I am Deepak speaking from JSW One.   (हॅलो Promax Steel से? नमस्ते सर, मैं दीपक बात कर रहा हूं JSW One से।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "noisy: There is some background noise and minor crosstalk, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 4 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "The call ended before a conversation could start. When you get a brief opening like 'Yes, tell me', try to deliver your hook immediately to capture interest before the customer hangs up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the company name and introduced themself as calling from JSW One. The call ended immediately after the introduction, before any business discussion could occur. The logged disposition of 'Not_Answered' is incorrect as the call was answered.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello sir, I am Deepak speaking from JSW One.\", \"comment\": \"The agent introduced themself and the company but did not ask for permission to speak before the call ended.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended immediately after the introduction, before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was too short to begin the discovery process.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any next steps could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call ended before a conversation could start. When you get a brief opening like 'Yes, tell me', try to deliver your hook immediately to capture interest before the customer hangs up.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the company name and introduced themself as calling from JSW One. The call ended immediately after the introduction, before any business discussion could occur. The logged disposition of 'Not_Answered' is incorrect as the call was answered.\"}",
  "error": null,
  "latency_ms": 32109,
  "input_tokens": 2641,
  "output_tokens": 650,
  "created_at": "2026-09-25 10:50:06",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.828,
  "agent_talk_sec": 4.8,
  "customer_talk_sec": 1.0,
  "dead_air_sec": 20.2,
  "longest_monologue_sec": 3.6,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 2,
  "discovery_qs": 2,
  "words_agent": 16,
  "words_customer": 4,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886252241",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.34,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886252241",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.08,
      "end_s": 3.23,
      "text_en": "Hello, Promax Steel?",
      "text_native": "हॅलो Promax Steel?"
    },
    {
      "ucid": "21112178886252241",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.3,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178886252241",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 8.0,
      "text_en": "Hello from Promax Steel? Hello sir, I am Deepak speaking from JSW One.",
      "text_native": "हॅलो Promax Steel से? नमस्ते सर, मैं दीपक बात कर रहा हूं JSW One से।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886252241",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello sir, I am Deepak speaking from JSW One.",
      "comment": "The agent introduced themself and the company but did not ask for permission to speak before the call ended."
    },
    {
      "ucid": "21112178886252241",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended immediately after the introduction, before the agent could deliver the hook."
    },
    {
      "ucid": "21112178886252241",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short to begin the discovery process."
    },
    {
      "ucid": "21112178886252241",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178886252241",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178886252241",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any next steps could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}