{
  "ucid": "21112178886240311",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:43:23",
  "end_time": "2026-09-08 15:44:11",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Ringing_NoResponse",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA22a721656421ca846abf9f5b2ff1c43e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 595,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886240311__DIA22a721656421ca846abf9f5b2ff1c43e.mp3",
  "audio_bytes": 90720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.24,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Sir, hello. Are you speaking from Adhya Art?   (ಸರ್ ನಮಸ್ಕಾರ. ಆದ್ಯ ಆರ್ಟ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ?)\n[6s] CUSTOMER: Who is it?   (ಯಾರು?)\n[8s] AGENT: Sir, I am calling from the JSW One platform.   (ಸರ್ ನಾನು JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.)\n[10s] CUSTOMER: Tell me.   (ಹೇಳಿ.)\n[11s] AGENT: Yes sir, there was a repeated call drop issue, that's why you couldn't hear. It was dialed three times, four times.   (ಹಾ ಸರ್, ಅದು repeatedly ಕಾಲ್ ಡ್ರಾಪ್ ಇಶ್ಯೂ ಆಗ್ತಾ ಇದೆ ಅದಕ್ಕೆ ಕೇಳಿಸ್ತಾ ಇರ್ಲಿಲ್ಲ. ಮೂರು ಸರಿ, ನಾಲ್ಕು ಸರಿ ಡೈಲ್ ಆಗಿತ್ತು.)\n[16s] CUSTOMER: You give it back properly.   (ನೀವು ಸರಿಯಾಗಿ ವಾಪಸ್ ಕೊಡಿ.)\n[18s] AGENT: Yes, can you hear now?   (ಹಾ, ಇವಾಗ ಕೇಳಿಸ್ತಾ ಇದೀಯಾ?)\n[21s] AGENT: Hello.",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some background noise on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a call starts with a technical issue, acknowledge it briefly then immediately ask for permission to speak to regain control of the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call and identified both JSW One and the customer's company. The conversation was immediately diverted to a discussion about previous call drop issues, and the agent was unable to deliver the pitch or perform discovery before the call ended. The logged disposition 'Ringing_NoResponse' is incorrect as a conversation occurred.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, I am calling from the JSW One platform.\", \"comment\": \"The agent identified themself and the customer's company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The conversation was sidetracked by a technical issue and did not progress to the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended before the pitch could begin.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress far enough for any USPs to be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get to the qualification stage to ask about current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any next step being established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a call starts with a technical issue, acknowledge it briefly then immediately ask for permission to speak to regain control of the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened the call and identified both JSW One and the customer's company. The conversation was immediately diverted to a discussion about previous call drop issues, and the agent was unable to deliver the pitch or perform discovery before the call ended. The logged disposition 'Ringing_NoResponse' is incorrect as a conversation occurred.\"}",
  "error": null,
  "latency_ms": 30253,
  "input_tokens": 2838,
  "output_tokens": 673,
  "created_at": "2026-09-25 11:19:21",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.756,
  "agent_talk_sec": 11.8,
  "customer_talk_sec": 3.8,
  "dead_air_sec": 32.4,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 228.8,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 45,
  "words_customer": 12,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886240311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178886240311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.49,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178886240311",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178886240311",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 6.2,
      "text_en": "Sir, hello. Are you speaking from Adhya Art?",
      "text_native": "ಸರ್ ನಮಸ್ಕಾರ. ಆದ್ಯ ಆರ್ಟ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ?"
    },
    {
      "ucid": "21112178886240311",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 7.2,
      "text_en": "Who is it?",
      "text_native": "ಯಾರು?"
    },
    {
      "ucid": "21112178886240311",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 9.8,
      "text_en": "Sir, I am calling from the JSW One platform.",
      "text_native": "ಸರ್ ನಾನು JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ."
    },
    {
      "ucid": "21112178886240311",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.6,
      "text_en": "Tell me.",
      "text_native": "ಹೇಳಿ."
    },
    {
      "ucid": "21112178886240311",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 15.8,
      "text_en": "Yes sir, there was a repeated call drop issue, that's why you couldn't hear. It was dialed three times, four times.",
      "text_native": "ಹಾ ಸರ್, ಅದು repeatedly ಕಾಲ್ ಡ್ರಾಪ್ ಇಶ್ಯೂ ಆಗ್ತಾ ಇದೆ ಅದಕ್ಕೆ ಕೇಳಿಸ್ತಾ ಇರ್ಲಿಲ್ಲ. ಮೂರು ಸರಿ, ನಾಲ್ಕು ಸರಿ ಡೈಲ್ ಆಗಿತ್ತು."
    },
    {
      "ucid": "21112178886240311",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 17.8,
      "text_en": "You give it back properly.",
      "text_native": "ನೀವು ಸರಿಯಾಗಿ ವಾಪಸ್ ಕೊಡಿ."
    },
    {
      "ucid": "21112178886240311",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 19.5,
      "text_en": "Yes, can you hear now?",
      "text_native": "ಹಾ, ಇವಾಗ ಕೇಳಿಸ್ತಾ ಇದೀಯಾ?"
    },
    {
      "ucid": "21112178886240311",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 21.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886240311",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, I am calling from the JSW One platform.",
      "comment": "The agent identified themself and the customer's company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178886240311",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The conversation was sidetracked by a technical issue and did not progress to the hook."
    },
    {
      "ucid": "21112178886240311",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended before the pitch could begin."
    },
    {
      "ucid": "21112178886240311",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress far enough for any USPs to be pitched."
    },
    {
      "ucid": "21112178886240311",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get to the qualification stage to ask about current requirements."
    },
    {
      "ucid": "21112178886240311",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any next step being established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}