Call 21112178886185961 2026-09-08 · sudeeps · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Marathi | 13 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.45
confidence high · +1/−6
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified themself but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; the customer immediately took control of the call with an objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions after the customer raised an initial objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced themself, and the customer immediately took control of the conversation. The customer, from an engineering company, stated that JSW's minimum order quantity of five tons per size for HR/CR plates is too high for their needs, as they require individual pieces. The agent accepted this objection and ended the call without attempting further discovery or proposing a solution.
Coaching
When a customer raises an early objection like MOQ, acknowledge it but pivot back to discovery to understand their total steel usage before concluding the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified themself but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; the customer immediately took control of the call with an objection. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions after the customer raised an initial objection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not attempt to qualify the customer's requirement after the MOQ objection was raised. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended without any committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.374 | 12.6s | 21.1s | 31.3s | 3.2s | 219.0 | 0 | 7 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello?
हॅलो?
customer
0.6s
Hello.
हॅलो.
agent
1.2s
Uh, is this Rushikesh sir speaking? Jeeva Engineering?
अं ऋषिकेश सर बोलताय का? जीवा इंजिनिअरिंग?
customer
3.1s
Yes.
हा.
agent
3.6s
Sir, greetings. This is Sudeep speaking. I'm calling from JSW One, from Sameer One.
सर नमस्कार, सुदीप बोलतोय. JSW One मधून, समीर वन मधून बोलतोय.
customer
7.0s
Yes, tell me.
हा, बोला.
agent
7.6s
Your company's registration was done, sir, on our portal for Nagpur.
तुमची कंपनीचं रजिस्ट्रेशन झालं होतं सर पोर्टलवर आपल्या नागपूरसाठी.
customer
10.3s
Yes, the registration is done, there is a requirement, but the scenario for the requirement is that your minimum quantity is five tons for one size of a plate. Correct. Of HR, of CR. But I don't have that much requirement. I need like individual pieces like 8 mm, 6 mm, 10 mm, 12 mm. In pieces. But like your minimum quantity for each size is five tons.
हो, रजिस्ट्रेशन झालेलं आहे, रिक्वायरमेंट आहे, पण रिक्वायरमेंटचा सिनारिओ असा आहे की तुमचा मिनिमम क्वांटिटी लागते पाच टनची एका साईजची प्लेटची. बरोबर. एचआरच्या, सीआरच्या. पण मला तेवढी रिक्वायरमेंट नाही लागत आहे. मला लाईक इंडिविजुअल पिसेस लागतात जसे 8 mm, 6 mm, 10 mm, 12 mm. पिसेसमध्ये. पण लाईक तुमची इच साईजची मिनिमम क्वांटिटी इज फाईव्ह टन.
agent
23.1s
Correct, correct.
करेक्ट, करेक्ट.
customer
23.9s
Yes, so because of that, it's not affordable for me and I don't have that much requirement for that size. So because of that, I don't place an order with you. That's the scenario.
हा, तर त्यामुळे ना मला ते अफोर्डेबल नाहीये आणि त्याची साईज मला एवढी रिक्वायरमेंट नाहीये. मग त्यामुळे मी ऑर्डर करत नाही तुमच्याकडे. हा तो सिनारिओ आहे.
agent
31.2s
Okay, understood. Alright, that's fine, sir. No tension. Okay.
ओके, समजलं. ठीक आहे, चालेल सर. नो टेंशन. ओके.
customer
33.9s
Okay.
ओके.
agent
34.3s
Okay.
ओके.