{ "ucid": "21112178886185961", "call_date": "2026-09-08", "start_time": "2026-09-08 15:34:19", "end_time": "2026-09-08 15:35:24", "duration_sec": 65, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf417a948780b8ed0e81c4d4cde42b729.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 598, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178886185961__DIAf417a948780b8ed0e81c4d4cde42b729.mp3", "audio_bytes": 159840, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 53.28, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Hello? (हॅलो?)\n[1s] CUSTOMER: Hello. (हॅलो.)\n[1s] AGENT: Uh, is this Rushikesh sir speaking? Jeeva Engineering? (अं ऋषिकेश सर बोलताय का? जीवा इंजिनिअरिंग?)\n[3s] CUSTOMER: Yes. (हा.)\n[4s] AGENT: Sir, greetings. This is Sudeep speaking. I'm calling from JSW One, from Sameer One. (सर नमस्कार, सुदीप बोलतोय. JSW One मधून, समीर वन मधून बोलतोय.)\n[7s] CUSTOMER: Yes, tell me. (हा, बोला.)\n[8s] AGENT: Your company's registration was done, sir, on our portal for Nagpur. (तुमची कंपनीचं रजिस्ट्रेशन झालं होतं सर पोर्टलवर आपल्या नागपूरसाठी.)\n[10s] CUSTOMER: Yes, the registration is done, there is a requirement, but the scenario for the requirement is that your minimum quantity is five tons for one size of a plate. Correct. Of HR, of CR. But I don't have that much requirement. I need like individual pieces like 8 mm, 6 mm, 10 mm, 12 mm. In pieces. But like your minimum quantity for each size is five tons. (हो, रजिस्ट्रेशन झालेलं आहे, रिक्वायरमेंट आहे, पण रिक्वायरमेंटचा सिनारिओ असा आहे की तुमचा मिनिमम क्वांटिटी लागते पाच टनची एका साईजची प्लेटची. बरोबर. एचआरच्या, सीआरच्या. पण मला तेवढी रिक्वायरमेंट नाही लागत आहे. मला लाईक इंडिविजुअल पिसेस लागतात जसे 8 mm, 6 mm, 10 mm, 12 mm. पिसेसमध्ये. पण लाईक तुमची इच साईजची मिनिमम क्वांटिटी इज फाईव्ह टन.)\n[23s] AGENT: Correct, correct. (करेक्ट, करेक्ट.)\n[24s] CUSTOMER: Yes, so because of that, it's not affordable for me and I don't have that much requirement for that size. So because of that, I don't place an order with you. That's the scenario. (हा, तर त्यामुळे ना मला ते अफोर्डेबल नाहीये आणि त्याची साईज मला एवढी रिक्वायरमेंट नाहीये. मग त्यामुळे मी ऑर्डर करत नाही तुमच्याकडे. हा तो सिनारिओ आहे.)\n[31s] AGENT: Okay, understood. Alright, that's fine, sir. No tension. Okay. (ओके, समजलं. ठीक आहे, चालेल सर. नो टेंशन. ओके.)\n[34s] CUSTOMER: Okay. (ओके.)\n[34s] AGENT: Okay. (ओके.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer raises an early objection like MOQ, acknowledge it but pivot back to discovery to understand their total steel usage before concluding the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent introduced themself, and the customer immediately took control of the conversation. The customer, from an engineering company, stated that JSW's minimum order quantity of five tons per size for HR/CR plates is too high for their needs, as they require individual pieces. The agent accepted this objection and ended the call without attempting further discovery or proposing a solution.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified themself but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook; the customer immediately took control of the call with an objection.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions after the customer raised an initial objection.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not attempt to qualify the customer's requirement after the MOQ objection was raised.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended without any committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises an early objection like MOQ, acknowledge it but pivot back to discovery to understand their total steel usage before concluding the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself, and the customer immediately took control of the conversation. The customer, from an engineering company, stated that JSW's minimum order quantity of five tons per size for HR/CR plates is too high for their needs, as they require individual pieces. The agent accepted this objection and ended the call without attempting further discovery or proposing a solution.\"}", "error": null, "latency_ms": 36985, "input_tokens": 3148, "output_tokens": 661, "created_at": "2026-09-25 11:19:34", "sentiment": "negative", "sentiment_score": -0.445, "sentiment_confidence": "high", "pos": 1, "neg": 6, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.374, "agent_talk_sec": 12.6, "customer_talk_sec": 21.1, "dead_air_sec": 31.3, "longest_monologue_sec": 3.2, "agent_wpm": 219.0, "interruptions": 0, "agent_turns": 7, "customer_turns": 6, "discovery_qs": 3, "words_agent": 46, "words_customer": 108, "monologue_heavy": 0, "turns": [ { "ucid": "21112178886185961", "idx": 0, "speaker": "agent", "start_s": 0.0, "end_s": 0.5, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178886185961", "idx": 1, "speaker": "customer", "start_s": 0.6, "end_s": 0.9, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178886185961", "idx": 2, "speaker": "agent", "start_s": 1.2, "end_s": 3.0, "text_en": "Uh, is this Rushikesh sir speaking? Jeeva Engineering?", "text_native": "अं ऋषिकेश सर बोलताय का? जीवा इंजिनिअरिंग?" }, { "ucid": "21112178886185961", "idx": 3, "speaker": "customer", "start_s": 3.1, "end_s": 3.4, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178886185961", "idx": 4, "speaker": "agent", "start_s": 3.6, "end_s": 6.8, "text_en": "Sir, greetings. This is Sudeep speaking. I'm calling from JSW One, from Sameer One.", "text_native": "सर नमस्कार, सुदीप बोलतोय. JSW One मधून, समीर वन मधून बोलतोय." }, { "ucid": "21112178886185961", "idx": 5, "speaker": "customer", "start_s": 7.0, "end_s": 7.4, "text_en": "Yes, tell me.", "text_native": "हा, बोला." }, { "ucid": "21112178886185961", "idx": 6, "speaker": "agent", "start_s": 7.6, "end_s": 10.2, "text_en": "Your company's registration was done, sir, on our portal for Nagpur.", "text_native": "तुमची कंपनीचं रजिस्ट्रेशन झालं होतं सर पोर्टलवर आपल्या नागपूरसाठी." }, { "ucid": "21112178886185961", "idx": 7, "speaker": "customer", "start_s": 10.3, "end_s": 23.0, "text_en": "Yes, the registration is done, there is a requirement, but the scenario for the requirement is that your minimum quantity is five tons for one size of a plate. Correct. Of HR, of CR. But I don't have that much requirement. I need like individual pieces like 8 mm, 6 mm, 10 mm, 12 mm. In pieces. But like your minimum quantity for each size is five tons.", "text_native": "हो, रजिस्ट्रेशन झालेलं आहे, रिक्वायरमेंट आहे, पण रिक्वायरमेंटचा सिनारिओ असा आहे की तुमचा मिनिमम क्वांटिटी लागते पाच टनची एका साईजची प्लेटची. बरोबर. एचआरच्या, सीआरच्या. पण मला तेवढी रिक्वायरमेंट नाही लागत आहे. मला लाईक इंडिविजुअल पिसेस लागतात जसे 8 mm, 6 mm, 10 mm, 12 mm. पिसेसमध्ये. पण लाईक तुमची इच साईजची मिनिमम क्वांटिटी इज फाईव्ह टन." }, { "ucid": "21112178886185961", "idx": 8, "speaker": "agent", "start_s": 23.1, "end_s": 23.8, "text_en": "Correct, correct.", "text_native": "करेक्ट, करेक्ट." }, { "ucid": "21112178886185961", "idx": 9, "speaker": "customer", "start_s": 23.9, "end_s": 31.0, "text_en": "Yes, so because of that, it's not affordable for me and I don't have that much requirement for that size. So because of that, I don't place an order with you. That's the scenario.", "text_native": "हा, तर त्यामुळे ना मला ते अफोर्डेबल नाहीये आणि त्याची साईज मला एवढी रिक्वायरमेंट नाहीये. मग त्यामुळे मी ऑर्डर करत नाही तुमच्याकडे. हा तो सिनारिओ आहे." }, { "ucid": "21112178886185961", "idx": 10, "speaker": "agent", "start_s": 31.2, "end_s": 33.8, "text_en": "Okay, understood. Alright, that's fine, sir. No tension. Okay.", "text_native": "ओके, समजलं. ठीक आहे, चालेल सर. नो टेंशन. ओके." }, { "ucid": "21112178886185961", "idx": 11, "speaker": "customer", "start_s": 33.9, "end_s": 34.2, "text_en": "Okay.", "text_native": "ओके." }, { "ucid": "21112178886185961", "idx": 12, "speaker": "agent", "start_s": 34.3, "end_s": 35.5, "text_en": "Okay.", "text_native": "ओके." } ], "steps": [ { "ucid": "21112178886185961", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent greeted and identified themself but did not ask for permission to speak." }, { "ucid": "21112178886185961", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not deliver a hook; the customer immediately took control of the call with an objection." }, { "ucid": "21112178886185961", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked zero discovery questions after the customer raised an initial objection." }, { "ucid": "21112178886185961", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was done, and no USPs were pitched." }, { "ucid": "21112178886185961", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not attempt to qualify the customer's requirement after the MOQ objection was raised." }, { "ucid": "21112178886185961", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was ended without any committed next step." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }