Call 21112178886146711 2026-09-08 · Jeevan Jeejo · 1:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 21 turns, clean transcript (0% inaudible) | Tamil | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise and voices on the customer's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.55
confidence high · +1/−13
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and instead immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer expressed confusion and no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, so do you have any requirement for CR HR sheet or coil, sir?
Summary
The agent contacted a lead who was unfamiliar with the products being offered (CR/HR steel). The customer stated they did not know what the product was and had no requirement. The agent ended the call after offering to send details via WhatsApp for future reference. The lead was clearly not in the target segment.
Coaching
Instead of immediately asking for a requirement, start with the supply-led hook to create interest. This gives the customer a reason to listen before you ask them for anything.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent introduced themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook and instead immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer expressed confusion and no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, so do you have any requirement for CR HR sheet or coil, sir? Agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not set a specific next step, instead asking the customer to call back when needed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.662 | 24.7s | 12.6s | 57.7s | 4.4s | 276.9 | 0 | 10 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
ஹலோ.
agent
2.2s
Hello sir, greetings. I am Jeevan speaking, sir. From the JSW One platform.
ஹலோ சார் வணக்கம். நான் ஜீவன் பேசுறேன் சார். JSW One பிளாட்பார்ம்ல இருந்து.
customer
6.3s
Who?
யாரு?
agent
7.0s
I am Jeevan speaking, sir. From the JSW One platform.
ஜீவன் பேசுறேன் சார். JSW One பிளாட்பார்ம்ல இருந்து.
customer
9.4s
Ah.
agent
10.3s
Can you hear me, sir?
கேக்குறாங்களா சார்?
customer
11.4s
Ah ah, tell me.
Ah ah சொல்லுங்க.
agent
12.1s
Sir, so do you have any requirement for CR HR sheet or coil, sir?
சார் அப்போ உங்களுக்கு ஏதாவது CR HR ஷீட்டா கோயிலா requirement இருக்கா சார்?
customer
15.3s
Ah ah ah?
agent
15.9s
Any requirement for CR HR sheet or coil?
CR HR ஷீட்டா கோயிலா ஏதாவது requirement?
customer
18.1s
I don't know that, sir. I don't know what that subject is.
அது எனக்கு தெரியல சார். அது என்ன subject-ன்னு தெரியல எனக்கு.
agent
20.6s
Sir, this is sheet, sheet, isn't it? Iron, steel, mild steel sheet.
சார் இது ஷீட் ஷீட் இல்லையா? Iron, steel, mild steel ஷீட்.
customer
23.3s
Ah, not present now, sir, the sheet. Aha.
ஆ இப்போ present இல்ல சார் ஷீட். ஆஹா.
agent
25.3s
Now, not for now? No requirement?
இப்போ இப்போதைக்கு இல்லையா? Requirement இல்லையா?
customer
26.9s
Yes, yes, yes. Not now, sir. Now there is no requirement, sir. Sorry.
ஆமா ஆமா ஆமா. இப்போ இல்ல சார். இப்போ என்ன requirement இல்ல சார். Sorry.
agent
30.1s
It's okay, sir. No, no, it's okay. I will do one thing, sir. This is a WhatsApp number, right?
பரவால்ல சார். இல்ல இல்ல பரவால்ல. நான் ஒரு வேலை பண்றேன் சார். இது WhatsApp நம்பர் தானே?
customer
33.3s
Yes, yes.
ஆமா ஆமா.
agent
33.9s
Okay, I have sent a message on this WhatsApp number. I have put the details. When you have a requirement, please tell me.
சரி நான் இந்த WhatsApp நம்பர்ல நான் message போட்டு வச்சிருக்கிறேன். Details போட்டுருக்கிறேன். நீங்க requirement வரும்போது கொஞ்சம் சொல்லுங்க.
customer
38.3s
Okay, okay. I will call, sir.
சரி சரி. நான் call பண்றேன் சார்.
agent
39.6s
Okay, sir. Thank you.
சரி சார். Thank you.
customer
40.9s
Ah.