{
  "ucid": "21112178886146711",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:27:47",
  "end_time": "2026-09-08 15:29:22",
  "duration_sec": 95,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA24bfa6c4e904716b20f3299b5588603e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 602,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886146711__DIA24bfa6c4e904716b20f3299b5588603e.mp3",
  "audio_bytes": 194832,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 64.944,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (ஹலோ.)\n[2s] AGENT: Hello sir, greetings. I am Jeevan speaking, sir. From the JSW One platform.   (ஹலோ சார் வணக்கம். நான் ஜீவன் பேசுறேன் சார். JSW One பிளாட்பார்ம்ல இருந்து.)\n[6s] CUSTOMER: Who?   (யாரு?)\n[7s] AGENT: I am Jeevan speaking, sir. From the JSW One platform.   (ஜீவன் பேசுறேன் சார். JSW One பிளாட்பார்ம்ல இருந்து.)\n[9s] CUSTOMER: Ah.\n[10s] AGENT: Can you hear me, sir?   (கேக்குறாங்களா சார்?)\n[11s] CUSTOMER: Ah ah, tell me.   (Ah ah சொல்லுங்க.)\n[12s] AGENT: Sir, so do you have any requirement for CR HR sheet or coil, sir?   (சார் அப்போ உங்களுக்கு ஏதாவது CR HR ஷீட்டா கோயிலா requirement இருக்கா சார்?)\n[15s] CUSTOMER: Ah ah ah?\n[16s] AGENT: Any requirement for CR HR sheet or coil?   (CR HR ஷீட்டா கோயிலா ஏதாவது requirement?)\n[18s] CUSTOMER: I don't know that, sir. I don't know what that subject is.   (அது எனக்கு தெரியல சார். அது என்ன subject-ன்னு தெரியல எனக்கு.)\n[21s] AGENT: Sir, this is sheet, sheet, isn't it? Iron, steel, mild steel sheet.   (சார் இது ஷீட் ஷீட் இல்லையா? Iron, steel, mild steel ஷீட்.)\n[23s] CUSTOMER: Ah, not present now, sir, the sheet. Aha.   (ஆ இப்போ present இல்ல சார் ஷீட். ஆஹா.)\n[25s] AGENT: Now, not for now? No requirement?   (இப்போ இப்போதைக்கு இல்லையா? Requirement இல்லையா?)\n[27s] CUSTOMER: Yes, yes, yes. Not now, sir. Now there is no requirement, sir. Sorry.   (ஆமா ஆமா ஆமா. இப்போ இல்ல சார். இப்போ என்ன requirement இல்ல சார். Sorry.)\n[30s] AGENT: It's okay, sir. No, no, it's okay. I will do one thing, sir. This is a WhatsApp number, right?   (பரவால்ல சார். இல்ல இல்ல பரவால்ல. நான் ஒரு வேலை பண்றேன் சார். இது WhatsApp நம்பர் தானே?)\n[33s] CUSTOMER: Yes, yes.   (ஆமா ஆமா.)\n[34s] AGENT: Okay, I have sent a message on this WhatsApp number. I have put the details. When you have a requirement, please tell me.   (சரி நான் இந்த WhatsApp நம்பர்ல நான் message போட்டு வச்சிருக்கிறேன். Details போட்டுருக்கிறேன். நீங்க requirement வரும்போது கொஞ்சம் சொல்லுங்க.)\n[38s] CUSTOMER: Okay, okay. I will call, sir.   (சரி சரி. நான் call பண்றேன் சார்.)\n[40s] AGENT: Okay, sir. Thank you.   (சரி சார். Thank you.)\n[41s] CUSTOMER: Ah.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: Some background noise and voices on the customer's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, start with the supply-led hook to create interest. This gives the customer a reason to listen before you ask them for anything.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who was unfamiliar with the products being offered (CR/HR steel). The customer stated they did not know what the product was and had no requirement. The agent ended the call after offering to send details via WhatsApp for future reference. The lead was clearly not in the target segment.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent introduced themself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook and instead immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer expressed confusion and no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, so do you have any requirement for CR HR sheet or coil, sir?\", \"comment\": \"Agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not set a specific next step, instead asking the customer to call back when needed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, start with the supply-led hook to create interest. This gives the customer a reason to listen before you ask them for anything.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who was unfamiliar with the products being offered (CR/HR steel). The customer stated they did not know what the product was and had no requirement. The agent ended the call after offering to send details via WhatsApp for future reference. The lead was clearly not in the target segment.\"}",
  "error": null,
  "latency_ms": 38495,
  "input_tokens": 3259,
  "output_tokens": 670,
  "created_at": "2026-09-25 11:19:49",
  "sentiment": "negative",
  "sentiment_score": -0.548,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 13,
  "lex_hits": 9,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.662,
  "agent_talk_sec": 24.7,
  "customer_talk_sec": 12.6,
  "dead_air_sec": 57.7,
  "longest_monologue_sec": 4.4,
  "agent_wpm": 276.9,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 11,
  "discovery_qs": 7,
  "words_agent": 114,
  "words_customer": 52,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886146711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.58,
      "end_s": 1.08,
      "text_en": "Hello.",
      "text_native": "ஹலோ."
    },
    {
      "ucid": "21112178886146711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.18,
      "end_s": 6.08,
      "text_en": "Hello sir, greetings. I am Jeevan speaking, sir. From the JSW One platform.",
      "text_native": "ஹலோ சார் வணக்கம். நான் ஜீவன் பேசுறேன் சார். JSW One பிளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178886146711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.28,
      "end_s": 6.78,
      "text_en": "Who?",
      "text_native": "யாரு?"
    },
    {
      "ucid": "21112178886146711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.98,
      "end_s": 9.08,
      "text_en": "I am Jeevan speaking, sir. From the JSW One platform.",
      "text_native": "ஜீவன் பேசுறேன் சார். JSW One பிளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178886146711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.38,
      "end_s": 9.68,
      "text_en": "Ah.",
      "text_native": "Ah."
    },
    {
      "ucid": "21112178886146711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.28,
      "end_s": 11.08,
      "text_en": "Can you hear me, sir?",
      "text_native": "கேக்குறாங்களா சார்?"
    },
    {
      "ucid": "21112178886146711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.38,
      "end_s": 12.08,
      "text_en": "Ah ah, tell me.",
      "text_native": "Ah ah சொல்லுங்க."
    },
    {
      "ucid": "21112178886146711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.08,
      "end_s": 15.08,
      "text_en": "Sir, so do you have any requirement for CR HR sheet or coil, sir?",
      "text_native": "சார் அப்போ உங்களுக்கு ஏதாவது CR HR ஷீட்டா கோயிலா requirement இருக்கா சார்?"
    },
    {
      "ucid": "21112178886146711",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.28,
      "end_s": 15.88,
      "text_en": "Ah ah ah?",
      "text_native": "Ah ah ah?"
    },
    {
      "ucid": "21112178886146711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.88,
      "end_s": 17.88,
      "text_en": "Any requirement for CR HR sheet or coil?",
      "text_native": "CR HR ஷீட்டா கோயிலா ஏதாவது requirement?"
    },
    {
      "ucid": "21112178886146711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.08,
      "end_s": 20.58,
      "text_en": "I don't know that, sir. I don't know what that subject is.",
      "text_native": "அது எனக்கு தெரியல சார். அது என்ன subject-ன்னு தெரியல எனக்கு."
    },
    {
      "ucid": "21112178886146711",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.58,
      "end_s": 23.28,
      "text_en": "Sir, this is sheet, sheet, isn't it? Iron, steel, mild steel sheet.",
      "text_native": "சார் இது ஷீட் ஷீட் இல்லையா? Iron, steel, mild steel ஷீட்."
    },
    {
      "ucid": "21112178886146711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.28,
      "end_s": 25.28,
      "text_en": "Ah, not present now, sir, the sheet. Aha.",
      "text_native": "ஆ இப்போ present இல்ல சார் ஷீட். ஆஹா."
    },
    {
      "ucid": "21112178886146711",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.28,
      "end_s": 26.88,
      "text_en": "Now, not for now? No requirement?",
      "text_native": "இப்போ இப்போதைக்கு இல்லையா? Requirement இல்லையா?"
    },
    {
      "ucid": "21112178886146711",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.88,
      "end_s": 30.08,
      "text_en": "Yes, yes, yes. Not now, sir. Now there is no requirement, sir. Sorry.",
      "text_native": "ஆமா ஆமா ஆமா. இப்போ இல்ல சார். இப்போ என்ன requirement இல்ல சார். Sorry."
    },
    {
      "ucid": "21112178886146711",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.08,
      "end_s": 33.28,
      "text_en": "It's okay, sir. No, no, it's okay. I will do one thing, sir. This is a WhatsApp number, right?",
      "text_native": "பரவால்ல சார். இல்ல இல்ல பரவால்ல. நான் ஒரு வேலை பண்றேன் சார். இது WhatsApp நம்பர் தானே?"
    },
    {
      "ucid": "21112178886146711",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.28,
      "end_s": 33.88,
      "text_en": "Yes, yes.",
      "text_native": "ஆமா ஆமா."
    },
    {
      "ucid": "21112178886146711",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.88,
      "end_s": 38.28,
      "text_en": "Okay, I have sent a message on this WhatsApp number. I have put the details. When you have a requirement, please tell me.",
      "text_native": "சரி நான் இந்த WhatsApp நம்பர்ல நான் message போட்டு வச்சிருக்கிறேன். Details போட்டுருக்கிறேன். நீங்க requirement வரும்போது கொஞ்சம் சொல்லுங்க."
    },
    {
      "ucid": "21112178886146711",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.28,
      "end_s": 39.58,
      "text_en": "Okay, okay. I will call, sir.",
      "text_native": "சரி சரி. நான் call பண்றேன் சார்."
    },
    {
      "ucid": "21112178886146711",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.58,
      "end_s": 40.58,
      "text_en": "Okay, sir. Thank you.",
      "text_native": "சரி சார். Thank you."
    },
    {
      "ucid": "21112178886146711",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.88,
      "end_s": 41.28,
      "text_en": "Ah.",
      "text_native": "Ah."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886146711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent introduced themself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178886146711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook and instead immediately asked if the customer had a requirement."
    },
    {
      "ucid": "21112178886146711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer expressed confusion and no requirement."
    },
    {
      "ucid": "21112178886146711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178886146711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, so do you have any requirement for CR HR sheet or coil, sir?",
      "comment": "Agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "21112178886146711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not set a specific next step, instead asking the customer to call back when needed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}