Call 21112178886087082 2026-09-08 · dhruv · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Significant wind/background noise, especially on the customer's side, makes some parts of the speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a key component of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and immediately asked for a requirement instead of leading with a benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement in channel etc.?
Summary
The agent called the customer, confirmed their name, and immediately asked for a requirement in channels. The customer stated they had no requirement. The agent then ended the call without attempting discovery or setting a specific next step.
Coaching
You skipped the opener and hook, jumping straight to asking for a requirement. Always start by asking for permission to speak and then offer a specific benefit (like price or availability) to create interest before asking discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, which is a key component of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and immediately asked for a requirement instead of leading with a benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in channel etc.? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if you have any requirement, please let me know, sir. The agent used a generic, passive closing instead of establishing a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.761 heavy | 7.0s | 2.2s | 41.8s | 2.0s | 282.9 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हॅलो?
agent
2.6s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था।
customer
4.1s
Yes, tell me.
हां बोलिए।
agent
5.2s
Is this Ibrahim ji speaking?
इब्राहिम जी बात कर रहे क्या?
customer
6.8s
Yes.
हां।
agent
7.6s
Do you have any requirement in channel etc.?
आपको कुछ रिक्वायरमेंट है चैनल वगेरा में?
customer
9.9s
No, no.
नहीं नहीं।
agent
11.0s
Okay sir, if you have any requirement, please let me know, sir.
ठीक है सर, कुछ रहता है तो बताइएगा सर।
customer
13.5s
Yes.
हां।
agent
14.5s
Okay sir.