{
  "ucid": "21112178886087082",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:17:50",
  "end_time": "2026-09-08 15:18:41",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5f2e472a3d326949601a1c25c0bb6853.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 606,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886087082__DIA5f2e472a3d326949601a1c25c0bb6853.mp3",
  "audio_bytes": 68256,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 22.752,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Sir, I was calling from JSW.   (सर JSW से बात कर रहा था।)\n[4s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[5s] AGENT: Is this Ibrahim ji speaking?   (इब्राहिम जी बात कर रहे क्या?)\n[7s] CUSTOMER: Yes.   (हां।)\n[8s] AGENT: Do you have any requirement in channel etc.?   (आपको कुछ रिक्वायरमेंट है चैनल वगेरा में?)\n[10s] CUSTOMER: No, no.   (नहीं नहीं।)\n[11s] AGENT: Okay sir, if you have any requirement, please let me know, sir.   (ठीक है सर, कुछ रहता है तो बताइएगा सर।)\n[13s] CUSTOMER: Yes.   (हां।)\n[14s] AGENT: Okay sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant wind/background noise, especially on the customer's side, makes some parts of the speech slightly muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opener and hook, jumping straight to asking for a requirement. Always start by asking for permission to speak and then offer a specific benefit (like price or availability) to create interest before asking discovery questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called the customer, confirmed their name, and immediately asked for a requirement in channels. The customer stated they had no requirement. The agent then ended the call without attempting discovery or setting a specific next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, which is a key component of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and immediately asked for a requirement instead of leading with a benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in channel etc.?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if you have any requirement, please let me know, sir.\", \"comment\": \"The agent used a generic, passive closing instead of establishing a specific, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opener and hook, jumping straight to asking for a requirement. Always start by asking for permission to speak and then offer a specific benefit (like price or availability) to create interest before asking discovery questions.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called the customer, confirmed their name, and immediately asked for a requirement in channels. The customer stated they had no requirement. The agent then ended the call without attempting discovery or setting a specific next step.\"}",
  "error": null,
  "latency_ms": 32985,
  "input_tokens": 2748,
  "output_tokens": 671,
  "created_at": "2026-09-25 11:19:55",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.761,
  "agent_talk_sec": 7.0,
  "customer_talk_sec": 2.2,
  "dead_air_sec": 41.8,
  "longest_monologue_sec": 2.0,
  "agent_wpm": 282.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 33,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886087082",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.6,
      "end_s": 2.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178886087082",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.61,
      "end_s": 3.86,
      "text_en": "Sir, I was calling from JSW.",
      "text_native": "सर JSW से बात कर रहा था।"
    },
    {
      "ucid": "21112178886087082",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.1,
      "end_s": 4.56,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178886087082",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 6.5,
      "text_en": "Is this Ibrahim ji speaking?",
      "text_native": "इब्राहिम जी बात कर रहे क्या?"
    },
    {
      "ucid": "21112178886087082",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.84,
      "end_s": 7.16,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178886087082",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.58,
      "end_s": 9.5,
      "text_en": "Do you have any requirement in channel etc.?",
      "text_native": "आपको कुछ रिक्वायरमेंट है चैनल वगेरा में?"
    },
    {
      "ucid": "21112178886087082",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.86,
      "end_s": 10.46,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178886087082",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 13.0,
      "text_en": "Okay sir, if you have any requirement, please let me know, sir.",
      "text_native": "ठीक है सर, कुछ रहता है तो बताइएगा सर।"
    },
    {
      "ucid": "21112178886087082",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.49,
      "end_s": 13.81,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178886087082",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 15.0,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886087082",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak, which is a key component of the opener."
    },
    {
      "ucid": "21112178886087082",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and immediately asked for a requirement instead of leading with a benefit."
    },
    {
      "ucid": "21112178886087082",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no requirement."
    },
    {
      "ucid": "21112178886087082",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178886087082",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in channel etc.?",
      "comment": "The agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178886087082",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if you have any requirement, please let me know, sir.",
      "comment": "The agent used a generic, passive closing instead of establishing a specific, committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}