21112178886086062 · Call

Call 21112178886086062 2026-09-08 · Jeevan Jeejo · 1:54

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Interested	full conversation 25 turns, clean transcript (0% inaudible)	Hindi	25	supply_led (campaign_name:medium)

Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.71

confidence high · +8/−0 from 8 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission or if it was a good time to talk.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent skipped the hook and went directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked to understand the customer's business or procurement habits.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Closure with next step

I will send you a WhatsApp text on it and you can send your exact requirement in detail there.

Summary

The agent called a potential customer and immediately asked for a requirement. The customer confirmed a need for HR prime sheets (3-10mm, 4x8 size) but did not specify a quantity. The agent performed no discovery, instead proposing to get the full requirement details via WhatsApp, to which the customer agreed.

Coaching

You skipped discovery entirely. You must ask questions to understand the customer's business and needs before asking for an order, as this allows you to pitch relevant benefits and build rapport.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not ask for permission or if it was a good time to talk.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent skipped the hook and went directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked to understand the customer's business or procurement habits.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched at all.
SL5 Qualify	2	fail	–	0.0	Sir, do you have any requirement for CR, HR sheet or coil right now? The agent asked for a requirement but failed to capture critical details like quantity, location, or required-by date.
SL6 Closure with next step	1	pass	–	1.0	I will send you a WhatsApp text on it and you can send your exact requirement in detail there. The agent established a clear next step of getting the requirement details via WhatsApp, which the customer agreed to.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.64	26.0s	14.6s	73.4s	4.9s	330.0	0	12	13	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.2s

Hello?

हॅलो?

agent

2.3s

Uh hello, good afternoon. Am I talking to Mr. Pawan?

अह हेलो, गुड आफ्टरनून। Am I talking to Mr. Pawan?

customer

5.5s

Yes, tell me, tell me.

हां बोलिए बोलिए।

agent

6.7s

Uh sir, this is Jeevan speaking from the JSW One platform.

अह सर मैं जीवन बात कर रहा हूं JSW One प्लेटफार्म से।

customer

9.6s

Yes sir, tell me sir.

हां सर बोलिए सर।

agent

10.5s

Sir, do you have any requirement for CR, HR sheet or coil right now?

सर आपका अभी CR, HR शीट या कॉइल का कोई रिक्वायरमेंट है क्या?

customer

13.6s

For HR, CR has already arrived. There will be a requirement for HR.

HR का, CR तो आ गया है। HR का रहेगा।

agent

16.2s

For HR.

HR का।

customer

17.1s

Yes sir.

हां सर।

agent

17.8s

Okay, okay. So for HR, what kind of material are you looking for? Like, prime material or secondary mix?

ठीक है, ठीक है। तो HR का कौनसा मटेरियल आप देख रहे हो? लाइक, प्राइम मटेरियल या सेकेंडरी मिक्स?

customer

21.4s

No, we need prime. For us, that same three to ten

नहीं, हमें प्राइम चाहिए। हमारे को वही थ्री टू टेन

agent

23.8s

How much?

कितना?

customer

24.5s

Three to ten thickness, here we...

थ्री टू टेन तक थिकनेस इधर हमको

agent

26.2s

Okay sir.

ओके सर।

customer

27.0s

Three to ten mm thickness, okay? In four by eight.

थ्री टू टेन एमएम थिकनेस तक, ठीक है? फोर बाय एट में।

agent

29.3s

Okay.

ओके।

customer

30.0s

What is your rate, sir?

क्या रेट है सर आपको?

agent

31.3s

I will have to check and tell you the rate, sir. What happens first is that we take your requirement and feed it into the system, then a system-generated pricing comes up, sir, total.

रेट देख के बताना पड़ेगा सर। अभी पहले क्या है कि आपका जो रिक्वायरमेंट लेके हम सिस्टम में फीड करते हैं तब सिस्टम जनरेटेड प्राइसिंग आ जाता है सर टोटल।

customer

36.5s

I see.

अच्छा।

agent

37.2s

Yes. So I'll do one thing sir, uh this number 8951512102, this is your WhatsApp number, right?

हां। तो एक काम करता हूं सर, मैं अह ये जो 8951512102 आपका WhatsApp नंबर है ना?

customer

40.7s

Yes sir, yes sir.

यस सर, यस सर।

agent

41.6s

Yeah, so uh I will send you a WhatsApp text on it and you can send your exact requirement in detail there.

Yeah, so uh मैं उसमें WhatsApp टेक्स्ट करता हूं आपको और जो आपका एग्जैक्ट रिक्वायरमेंट है उधर आप उसमें डिटेल में भेज दीजिए।

customer

45.5s

Yes okay, I will send it.

हां ठीक है, मैं भेजता हूं।

agent

46.7s

Okay sir. Okay. Thank you. Thank you sir.

ठीक है सर। ओके। थैंक यू। थैंक यू सर।

customer

48.3s

Thank you.

थैंक यू।