{
  "ucid": "21112178886086062",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:17:40",
  "end_time": "2026-09-08 15:19:34",
  "duration_sec": 114,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbf5eb7493daf3a3dbad3864279eb4f6c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 607,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886086062__DIAbf5eb7493daf3a3dbad3864279eb4f6c.mp3",
  "audio_bytes": 244728,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 81.576,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Uh hello, good afternoon. Am I talking to Mr. Pawan?   (अह हेलो, गुड आफ्टरनून। Am I talking to Mr. Pawan?)\n[6s] CUSTOMER: Yes, tell me, tell me.   (हां बोलिए बोलिए।)\n[7s] AGENT: Uh sir, this is Jeevan speaking from the JSW One platform.   (अह सर मैं जीवन बात कर रहा हूं JSW One प्लेटफार्म से।)\n[10s] CUSTOMER: Yes sir, tell me sir.   (हां सर बोलिए सर।)\n[10s] AGENT: Sir, do you have any requirement for CR, HR sheet or coil right now?   (सर आपका अभी CR, HR शीट या कॉइल का कोई रिक्वायरमेंट है क्या?)\n[14s] CUSTOMER: For HR, CR has already arrived. There will be a requirement for HR.   (HR का, CR तो आ गया है। HR का रहेगा।)\n[16s] AGENT: For HR.   (HR का।)\n[17s] CUSTOMER: Yes sir.   (हां सर।)\n[18s] AGENT: Okay, okay. So for HR, what kind of material are you looking for? Like, prime material or secondary mix?   (ठीक है, ठीक है। तो HR का कौनसा मटेरियल आप देख रहे हो? लाइक, प्राइम मटेरियल या सेकेंडरी मिक्स?)\n[21s] CUSTOMER: No, we need prime. For us, that same three to ten   (नहीं, हमें प्राइम चाहिए। हमारे को वही थ्री टू टेन)\n[24s] AGENT: How much?   (कितना?)\n[24s] CUSTOMER: Three to ten thickness, here we...   (थ्री टू टेन तक थिकनेस इधर हमको)\n[26s] AGENT: Okay sir.   (ओके सर।)\n[27s] CUSTOMER: Three to ten mm thickness, okay? In four by eight.   (थ्री टू टेन एमएम थिकनेस तक, ठीक है? फोर बाय एट में।)\n[29s] AGENT: Okay.   (ओके।)\n[30s] CUSTOMER: What is your rate, sir?   (क्या रेट है सर आपको?)\n[31s] AGENT: I will have to check and tell you the rate, sir. What happens first is that we take your requirement and feed it into the system, then a system-generated pricing comes up, sir, total.   (रेट देख के बताना पड़ेगा सर। अभी पहले क्या है कि आपका जो रिक्वायरमेंट लेके हम सिस्टम में फीड करते हैं तब सिस्टम जनरेटेड प्राइसिंग आ जाता है सर टोटल।)\n[36s] CUSTOMER: I see.   (अच्छा।)\n[37s] AGENT: Yes. So I'll do one thing sir, uh this number 8951512102, this is your WhatsApp number, right?   (हां। तो एक काम करता हूं सर, मैं अह ये जो 8951512102 आपका WhatsApp नंबर है ना?)\n[41s] CUSTOMER: Yes sir, yes sir.   (यस सर, यस सर।)\n[42s] AGENT: Yeah, so uh I will send you a WhatsApp text on it and you can send your exact requirement in detail there.   (Yeah, so uh मैं उसमें WhatsApp टेक्स्ट करता हूं आपको और जो आपका एग्जैक्ट रिक्वायरमेंट है उधर आप उसमें डिटेल में भेज दीजिए।)\n[46s] CUSTOMER: Yes okay, I will send it.   (हां ठीक है, मैं भेजता हूं।)\n[47s] AGENT: Okay sir. Okay. Thank you. Thank you sir.   (ठीक है सर। ओके। थैंक यू। थैंक यू सर।)\n[48s] CUSTOMER: Thank you.   (थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 25,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "25 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You skipped discovery entirely. You must ask questions to understand the customer's business and needs before asking for an order, as this allows you to pitch relevant benefits and build rapport.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a potential customer and immediately asked for a requirement. The customer confirmed a need for HR prime sheets (3-10mm, 4x8 size) but did not specify a quantity. The agent performed no discovery, instead proposing to get the full requirement details via WhatsApp, to which the customer agreed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched at all.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for CR, HR sheet or coil right now?\", \"comment\": \"The agent asked for a requirement but failed to capture critical details like quantity, location, or required-by date.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will send you a WhatsApp text on it and you can send your exact requirement in detail there.\", \"comment\": \"The agent established a clear next step of getting the requirement details via WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped discovery entirely. You must ask questions to understand the customer's business and needs before asking for an order, as this allows you to pitch relevant benefits and build rapport.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a potential customer and immediately asked for a requirement. The customer confirmed a need for HR prime sheets (3-10mm, 4x8 size) but did not specify a quantity. The agent performed no discovery, instead proposing to get the full requirement details via WhatsApp, to which the customer agreed.\"}",
  "error": null,
  "latency_ms": 36007,
  "input_tokens": 3392,
  "output_tokens": 709,
  "created_at": "2026-09-25 11:20:00",
  "sentiment": "positive",
  "sentiment_score": 0.714,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 0,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.64,
  "agent_talk_sec": 26.0,
  "customer_talk_sec": 14.6,
  "dead_air_sec": 73.4,
  "longest_monologue_sec": 4.9,
  "agent_wpm": 330.0,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 13,
  "discovery_qs": 6,
  "words_agent": 143,
  "words_customer": 72,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886086062",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.68,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178886086062",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.33,
      "end_s": 5.13,
      "text_en": "Uh hello, good afternoon. Am I talking to Mr. Pawan?",
      "text_native": "अह हेलो, गुड आफ्टरनून। Am I talking to Mr. Pawan?"
    },
    {
      "ucid": "21112178886086062",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.53,
      "end_s": 6.3,
      "text_en": "Yes, tell me, tell me.",
      "text_native": "हां बोलिए बोलिए।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 9.1,
      "text_en": "Uh sir, this is Jeevan speaking from the JSW One platform.",
      "text_native": "अह सर मैं जीवन बात कर रहा हूं JSW One प्लेटफार्म से।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.57,
      "end_s": 10.17,
      "text_en": "Yes sir, tell me sir.",
      "text_native": "हां सर बोलिए सर।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 12.9,
      "text_en": "Sir, do you have any requirement for CR, HR sheet or coil right now?",
      "text_native": "सर आपका अभी CR, HR शीट या कॉइल का कोई रिक्वायरमेंट है क्या?"
    },
    {
      "ucid": "21112178886086062",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 15.8,
      "text_en": "For HR, CR has already arrived. There will be a requirement for HR.",
      "text_native": "HR का, CR तो आ गया है। HR का रहेगा।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.17,
      "end_s": 16.6,
      "text_en": "For HR.",
      "text_native": "HR का।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.1,
      "end_s": 17.4,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 21.0,
      "text_en": "Okay, okay. So for HR, what kind of material are you looking for? Like, prime material or secondary mix?",
      "text_native": "ठीक है, ठीक है। तो HR का कौनसा मटेरियल आप देख रहे हो? लाइक, प्राइम मटेरियल या सेकेंडरी मिक्स?"
    },
    {
      "ucid": "21112178886086062",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.4,
      "end_s": 23.8,
      "text_en": "No, we need prime. For us, that same three to ten",
      "text_native": "नहीं, हमें प्राइम चाहिए। हमारे को वही थ्री टू टेन"
    },
    {
      "ucid": "21112178886086062",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 24.2,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178886086062",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 26.2,
      "text_en": "Three to ten thickness, here we...",
      "text_native": "थ्री टू टेन तक थिकनेस इधर हमको"
    },
    {
      "ucid": "21112178886086062",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 26.6,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 29.1,
      "text_en": "Three to ten mm thickness, okay? In four by eight.",
      "text_native": "थ्री टू टेन एमएम थिकनेस तक, ठीक है? फोर बाय एट में।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 29.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 30.9,
      "text_en": "What is your rate, sir?",
      "text_native": "क्या रेट है सर आपको?"
    },
    {
      "ucid": "21112178886086062",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.3,
      "end_s": 36.2,
      "text_en": "I will have to check and tell you the rate, sir. What happens first is that we take your requirement and feed it into the system, then a system-generated pricing comes up, sir, total.",
      "text_native": "रेट देख के बताना पड़ेगा सर। अभी पहले क्या है कि आपका जो रिक्वायरमेंट लेके हम सिस्टम में फीड करते हैं तब सिस्टम जनरेटेड प्राइसिंग आ जाता है सर टोटल।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 36.9,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 40.5,
      "text_en": "Yes. So I'll do one thing sir, uh this number 8951512102, this is your WhatsApp number, right?",
      "text_native": "हां। तो एक काम करता हूं सर, मैं अह ये जो 8951512102 आपका WhatsApp नंबर है ना?"
    },
    {
      "ucid": "21112178886086062",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.7,
      "end_s": 41.5,
      "text_en": "Yes sir, yes sir.",
      "text_native": "यस सर, यस सर।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 21,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 45.5,
      "text_en": "Yeah, so uh I will send you a WhatsApp text on it and you can send your exact requirement in detail there.",
      "text_native": "Yeah, so uh मैं उसमें WhatsApp टेक्स्ट करता हूं आपको और जो आपका एग्जैक्ट रिक्वायरमेंट है उधर आप उसमें डिटेल में भेज दीजिए।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 22,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 46.7,
      "text_en": "Yes okay, I will send it.",
      "text_native": "हां ठीक है, मैं भेजता हूं।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 23,
      "speaker": "agent",
      "start_s": 46.7,
      "end_s": 48.3,
      "text_en": "Okay sir. Okay. Thank you. Thank you sir.",
      "text_native": "ठीक है सर। ओके। थैंक यू। थैंक यू सर।"
    },
    {
      "ucid": "21112178886086062",
      "idx": 24,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 49.0,
      "text_en": "Thank you.",
      "text_native": "थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886086062",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "21112178886086062",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178886086062",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or procurement habits."
    },
    {
      "ucid": "21112178886086062",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched at all."
    },
    {
      "ucid": "21112178886086062",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for CR, HR sheet or coil right now?",
      "comment": "The agent asked for a requirement but failed to capture critical details like quantity, location, or required-by date."
    },
    {
      "ucid": "21112178886086062",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will send you a WhatsApp text on it and you can send your exact requirement in detail there.",
      "comment": "The agent established a clear next step of getting the requirement details via WhatsApp, which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}