21112178886076632 · Call

Call 21112178886076632 2026-09-08 · Jeevan Jeejo · 0:42

Data-quality flag. Disposition logged as Not_Answered but the transcript has 5 turns. Scored on the transcript; the label is flagged, not trusted.

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Not_Answered	short or unclear only 5 turns - short exchange, limited evidence to score	English	5	supply_led (campaign_name:medium)

Audio: clear

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence med · +0/−0 from 0 hits
neither signal -> neutral

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver the supply/price hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call was too short for any discovery questions to be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call ended before the agent could ask about a current requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

habit You did 87% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Opener & permission

I am Jeevan calling from JSW One platform. Uh is it a good time to talk?

Summary

The agent successfully delivered the opening, identifying themself and the company and asking for permission to speak. The customer acknowledged the agent, but the call ended immediately after, before any business discussion could occur.

Coaching

Your opener was clear, but the call ended before the conversation could start; ensure this lead is correctly dispositioned for a callback.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	I am Jeevan calling from JSW One platform. Uh is it a good time to talk? Agent successfully greeted, identified the company, and asked for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call ended before the agent could deliver the supply/price hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call was too short for any discovery questions to be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	0.0	The call ended before the agent could ask about a current requirement.
SL6 Closure with next step	1	fail	–	0.0	The call ended before a next step could be established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.873 heavy	6.9s	1.0s	34.1s	3.9s	260.9	0	3	2	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.8s

Hello, am I audible Mr. Shashi?

customer

2.9s

Huh?

agent

3.8s

Uh this is yeah, am I audible?

customer

5.6s

Yeah, tell me.

agent

6.6s

Uh I am Jeevan calling from JSW One platform. Uh is it a good time to talk?