{
  "ucid": "21112178886076632",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:16:06",
  "end_time": "2026-09-08 15:16:48",
  "duration_sec": 42,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0a7b828bc314e09939b532c23e83eae8.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 608,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886076632__DIA0a7b828bc314e09939b532c23e83eae8.mp3",
  "audio_bytes": 58536,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 19.512,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, am I audible Mr. Shashi?\n[3s] CUSTOMER: Huh?\n[4s] AGENT: Uh this is yeah, am I audible?\n[6s] CUSTOMER: Yeah, tell me.\n[7s] AGENT: Uh I am Jeevan calling from JSW One platform. Uh is it a good time to talk?",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "clear",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "English",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opener was clear, but the call ended before the conversation could start; ensure this lead is correctly dispositioned for a callback.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent successfully delivered the opening, identifying themself and the company and asking for permission to speak. The customer acknowledged the agent, but the call ended immediately after, before any business discussion could occur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am Jeevan calling from JSW One platform. Uh is it a good time to talk?\", \"comment\": \"Agent successfully greeted, identified the company, and asked for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the supply/price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was too short for any discovery questions to be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could ask about a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before a next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener was clear, but the call ended before the conversation could start; ensure this lead is correctly dispositioned for a callback.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent successfully delivered the opening, identifying themself and the company and asking for permission to speak. The customer acknowledged the agent, but the call ended immediately after, before any business discussion could occur.\"}",
  "error": null,
  "latency_ms": 26030,
  "input_tokens": 2623,
  "output_tokens": 635,
  "created_at": "2026-09-25 11:19:57",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
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  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.873,
  "agent_talk_sec": 6.9,
  "customer_talk_sec": 1.0,
  "dead_air_sec": 34.1,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 260.9,
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  "customer_turns": 2,
  "discovery_qs": 3,
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  "words_customer": 4,
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    {
      "ucid": "21112178886076632",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.81,
      "end_s": 2.55,
      "text_en": "Hello, am I audible Mr. Shashi?",
      "text_native": "Hello, am I audible Mr. Shashi?"
    },
    {
      "ucid": "21112178886076632",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.87,
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      "text_en": "Huh?",
      "text_native": "Huh?"
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    {
      "ucid": "21112178886076632",
      "idx": 2,
      "speaker": "agent",
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      "end_s": 5.08,
      "text_en": "Uh this is yeah, am I audible?",
      "text_native": "Uh this is yeah, am I audible?"
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    {
      "ucid": "21112178886076632",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.56,
      "end_s": 6.22,
      "text_en": "Yeah, tell me.",
      "text_native": "Yeah, tell me."
    },
    {
      "ucid": "21112178886076632",
      "idx": 4,
      "speaker": "agent",
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      "end_s": 10.5,
      "text_en": "Uh I am Jeevan calling from JSW One platform. Uh is it a good time to talk?",
      "text_native": "Uh I am Jeevan calling from JSW One platform. Uh is it a good time to talk?"
    }
  ],
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    {
      "ucid": "21112178886076632",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I am Jeevan calling from JSW One platform. Uh is it a good time to talk?",
      "comment": "Agent successfully greeted, identified the company, and asked for permission to speak."
    },
    {
      "ucid": "21112178886076632",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the supply/price hook."
    },
    {
      "ucid": "21112178886076632",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short for any discovery questions to be asked."
    },
    {
      "ucid": "21112178886076632",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178886076632",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could ask about a current requirement."
    },
    {
      "ucid": "21112178886076632",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before a next step could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}