Call 21112178886000471 2026-09-08 · sudeeps · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Are you planning anything in steel right now, sir, for procurement, in HR material?
Summary
The agent contacted a lead from a portal registration. After introducing JSW One, the agent immediately asked about current requirements. The customer stated they had none, and the agent ended the call without attempting discovery or scheduling a follow-up.
Coaching
Always open by asking for permission and delivering a hook; jumping straight to the requirement gives the customer an easy reason to end the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Are you planning anything in steel right now, sir, for procurement, in HR material? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended the call immediately after the customer stated no requirement, without attempting to set a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.811 heavy | 14.2s | 3.3s | 30.5s | 7.6s | 274.6 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.8s
Hello.
हॅलो.
agent
3.5s
Hello.
हॅलो.
agent
4.6s
Am I speaking with Mr. Rumin? Sir, the name is Mr. Rumin from?
मिस्टर रुमिन से बात हो रही है? सर, नाम मिस्टर रुमिन फ्रॉम?
customer
6.7s
Yes.
हां.
customer
7.2s
Speak.
बोलिए.
agent
7.7s
Rumin ji, this is Sudip speaking from JSW One MSME.
रुमिन जी, सुदीप बोल रहा हूं JSW One MSME से।
customer
10.0s
Yes, tell me.
बोलिए ना.
agent
10.7s
Your company was registered, sir, on our portal for this Junagadh location and with reference to your steel procurement.
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे फॉर दिस जूनागढ़ लोकेशन एंड विथ रेफरेंस विथ योर स्टील प्रोक्योरमेंट।
agent
16.1s
Are you planning anything in steel right now, sir, for procurement, in HR material?
कुछ स्टील में अभी प्लानिंग कर रहे हो क्या सर प्रोक्योरमेंट का, HR मटेरियल में?
customer
18.7s
Not currently, sir.
करंट में नहीं है सर।
agent
20.3s
Not required right now?
अभी नहीं है रिक्वायर्ड?
agent
21.2s
Okay, alright. Thank you.
ओके, ठीक है। थैंक यू।
customer
22.5s
Alright.
ठीक है।