{
  "ucid": "21112178886000471",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:03:24",
  "end_time": "2026-09-08 15:04:12",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcf8544b1f5292c06f35469c6d14f1d2c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 612,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886000471__DIAcf8544b1f5292c06f35469c6d14f1d2c.mp3",
  "audio_bytes": 92232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.744,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello.   (हॅलो.)\n[4s] AGENT: Hello.   (हॅलो.)\n[5s] AGENT: Am I speaking with Mr. Rumin? Sir, the name is Mr. Rumin from?   (मिस्टर रुमिन से बात हो रही है? सर, नाम मिस्टर रुमिन फ्रॉम?)\n[7s] CUSTOMER: Yes.   (हां.)\n[7s] CUSTOMER: Speak.   (बोलिए.)\n[8s] AGENT: Rumin ji, this is Sudip speaking from JSW One MSME.   (रुमिन जी, सुदीप बोल रहा हूं JSW One MSME से।)\n[10s] CUSTOMER: Yes, tell me.   (बोलिए ना.)\n[11s] AGENT: Your company was registered, sir, on our portal for this Junagadh location and with reference to your steel procurement.   (ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे फॉर दिस जूनागढ़ लोकेशन एंड विथ रेफरेंस विथ योर स्टील प्रोक्योरमेंट।)\n[16s] AGENT: Are you planning anything in steel right now, sir, for procurement, in HR material?   (कुछ स्टील में अभी प्लानिंग कर रहे हो क्या सर प्रोक्योरमेंट का, HR मटेरियल में?)\n[19s] CUSTOMER: Not currently, sir.   (करंट में नहीं है सर।)\n[20s] AGENT: Not required right now?   (अभी नहीं है रिक्वायर्ड?)\n[21s] AGENT: Okay, alright. Thank you.   (ओके, ठीक है। थैंक यू।)\n[22s] CUSTOMER: Alright.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always open by asking for permission and delivering a hook; jumping straight to the requirement gives the customer an easy reason to end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a portal registration. After introducing JSW One, the agent immediately asked about current requirements. The customer stated they had none, and the agent ended the call without attempting discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and customer but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Are you planning anything in steel right now, sir, for procurement, in HR material?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent ended the call immediately after the customer stated no requirement, without attempting to set a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always open by asking for permission and delivering a hook; jumping straight to the requirement gives the customer an easy reason to end the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a portal registration. After introducing JSW One, the agent immediately asked about current requirements. The customer stated they had none, and the agent ended the call without attempting discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 40929,
  "input_tokens": 2911,
  "output_tokens": 636,
  "created_at": "2026-09-25 11:20:20",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.811,
  "agent_talk_sec": 14.2,
  "customer_talk_sec": 3.3,
  "dead_air_sec": 30.5,
  "longest_monologue_sec": 7.6,
  "agent_wpm": 274.6,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 65,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886000471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.83,
      "end_s": 3.23,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886000471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 3.96,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886000471",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.6,
      "end_s": 6.54,
      "text_en": "Am I speaking with Mr. Rumin? Sir, the name is Mr. Rumin from?",
      "text_native": "मिस्टर रुमिन से बात हो रही है? सर, नाम मिस्टर रुमिन फ्रॉम?"
    },
    {
      "ucid": "21112178886000471",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.7,
      "end_s": 7.16,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178886000471",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.23,
      "end_s": 7.6,
      "text_en": "Speak.",
      "text_native": "बोलिए."
    },
    {
      "ucid": "21112178886000471",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 9.98,
      "text_en": "Rumin ji, this is Sudip speaking from JSW One MSME.",
      "text_native": "रुमिन जी, सुदीप बोल रहा हूं JSW One MSME से।"
    },
    {
      "ucid": "21112178886000471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.04,
      "end_s": 10.54,
      "text_en": "Yes, tell me.",
      "text_native": "बोलिए ना."
    },
    {
      "ucid": "21112178886000471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.7,
      "end_s": 15.84,
      "text_en": "Your company was registered, sir, on our portal for this Junagadh location and with reference to your steel procurement.",
      "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे फॉर दिस जूनागढ़ लोकेशन एंड विथ रेफरेंस विथ योर स्टील प्रोक्योरमेंट।"
    },
    {
      "ucid": "21112178886000471",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.14,
      "end_s": 18.64,
      "text_en": "Are you planning anything in steel right now, sir, for procurement, in HR material?",
      "text_native": "कुछ स्टील में अभी प्लानिंग कर रहे हो क्या सर प्रोक्योरमेंट का, HR मटेरियल में?"
    },
    {
      "ucid": "21112178886000471",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 19.74,
      "text_en": "Not currently, sir.",
      "text_native": "करंट में नहीं है सर।"
    },
    {
      "ucid": "21112178886000471",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.3,
      "end_s": 20.94,
      "text_en": "Not required right now?",
      "text_native": "अभी नहीं है रिक्वायर्ड?"
    },
    {
      "ucid": "21112178886000471",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.24,
      "end_s": 22.5,
      "text_en": "Okay, alright. Thank you.",
      "text_native": "ओके, ठीक है। थैंक यू।"
    },
    {
      "ucid": "21112178886000471",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 23.0,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886000471",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and customer but did not ask for permission to speak."
    },
    {
      "ucid": "21112178886000471",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178886000471",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178886000471",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, so no USPs were pitched."
    },
    {
      "ucid": "21112178886000471",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Are you planning anything in steel right now, sir, for procurement, in HR material?",
      "comment": "Agent successfully asked if a current requirement exists, which the customer denied."
    },
    {
      "ucid": "21112178886000471",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent ended the call immediately after the customer stated no requirement, without attempting to set a future callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}