Call 21112178885970791 2026-09-08 · Jeevan Jeejo · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Tamil | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +9/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent introduced themself and used the customer's name but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
agent skipped the supply-led hook and jumped directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
agent asked no discovery questions after the customer stated no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, do you currently have any HR, CR, coil, sheet requirements?
Summary
The agent introduced themself and immediately asked if the customer had a requirement for HR/CR products. The customer stated they had no current requirement. The agent then suggested the customer could WhatsApp them in the future and ended the call.
Coaching
You immediately asked for a requirement and the call ended; instead, start with the supply hook to build interest, then use discovery questions to understand the customer's business before asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello Kumar sir, greetings. I am Jeevan speaking, from the JSW One platform. agent introduced themself and used the customer's name but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent skipped the supply-led hook and jumped directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
agent asked no discovery questions after the customer stated no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you currently have any HR, CR, coil, sheet requirements? agent successfully asked if there was a current requirement, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Sir, then when you have a requirement, please WhatsApp on this number. I will help. agent did not propose a specific callback time, instead placing the onus on the customer to re-engage. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.8 heavy | 10.8s | 2.7s | 45.5s | 3.7s | 255.6 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
ஹலோ.
agent
1.5s
Hello Kumar sir, greetings. I am Jeevan speaking, from the JSW One platform.
ஹலோ குமார் சார், வணக்கம். நான் ஜீவன் பேசுறேன், JSW One ப்ளாட்பார்ம்ல இருந்து.
customer
5.2s
Tell me.
சொல்லுங்க.
agent
6.0s
Sir, do you currently have any HR, CR, coil, sheet requirements?
சார் இப்போதைக்கு உங்களுக்கு ஏதாவது HR, CR, coil, sheet requirement இருக்கா?
customer
9.1s
No, I don't.
நான் இல்ல.
agent
10.0s
No? Okay, okay. Sir, then when you have a requirement, please WhatsApp on this number. I will help.
இல்லையா? சரி சரி. சார் அப்போ requirement வரும்போது நீங்க இந்த நம்பர்ல கொஞ்சம் WhatsApp பண்ணுங்க. நான் help பண்றேன்.
customer
13.7s
Okay.
agent
14.0s
Okay sir.
customer
14.5s
Thank you.
agent
15.0s
Thank you.