{
  "ucid": "21112178885970791",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:58:27",
  "end_time": "2026-09-08 14:59:26",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA47e5d11c6b64b94f793f6a3c75a471d7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 613,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885970791__DIA47e5d11c6b64b94f793f6a3c75a471d7.mp3",
  "audio_bytes": 85536,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.512,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (ஹலோ.)\n[2s] AGENT: Hello Kumar sir, greetings. I am Jeevan speaking, from the JSW One platform.   (ஹலோ குமார் சார், வணக்கம். நான் ஜீவன் பேசுறேன், JSW One ப்ளாட்பார்ம்ல இருந்து.)\n[5s] CUSTOMER: Tell me.   (சொல்லுங்க.)\n[6s] AGENT: Sir, do you currently have any HR, CR, coil, sheet requirements?   (சார் இப்போதைக்கு உங்களுக்கு ஏதாவது HR, CR, coil, sheet requirement இருக்கா?)\n[9s] CUSTOMER: No, I don't.   (நான் இல்ல.)\n[10s] AGENT: No? Okay, okay. Sir, then when you have a requirement, please WhatsApp on this number. I will help.   (இல்லையா? சரி சரி. சார் அப்போ requirement வரும்போது நீங்க இந்த நம்பர்ல கொஞ்சம் WhatsApp பண்ணுங்க. நான் help பண்றேன்.)\n[14s] CUSTOMER: Okay.\n[14s] AGENT: Okay sir.\n[14s] CUSTOMER: Thank you.\n[15s] AGENT: Thank you.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You immediately asked for a requirement and the call ended; instead, start with the supply hook to build interest, then use discovery questions to understand the customer's business before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and immediately asked if the customer had a requirement for HR/CR products. The customer stated they had no current requirement. The agent then suggested the customer could WhatsApp them in the future and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello Kumar sir, greetings. I am Jeevan speaking, from the JSW One platform.\", \"comment\": \"agent introduced themself and used the customer's name but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent skipped the supply-led hook and jumped directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"agent asked no discovery questions after the customer stated no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you currently have any HR, CR, coil, sheet requirements?\", \"comment\": \"agent successfully asked if there was a current requirement, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, then when you have a requirement, please WhatsApp on this number. I will help.\", \"comment\": \"agent did not propose a specific callback time, instead placing the onus on the customer to re-engage.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You immediately asked for a requirement and the call ended; instead, start with the supply hook to build interest, then use discovery questions to understand the customer's business before asking for an order.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and immediately asked if the customer had a requirement for HR/CR products. The customer stated they had no current requirement. The agent then suggested the customer could WhatsApp them in the future and ended the call.\"}",
  "error": null,
  "latency_ms": 35058,
  "input_tokens": 2801,
  "output_tokens": 708,
  "created_at": "2026-09-25 11:20:17",
  "sentiment": "positive",
  "sentiment_score": 0.28,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 1,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.8,
  "agent_talk_sec": 10.8,
  "customer_talk_sec": 2.7,
  "dead_air_sec": 45.5,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 255.6,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 46,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178885970791",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.61,
      "text_en": "Hello.",
      "text_native": "ஹலோ."
    },
    {
      "ucid": "21112178885970791",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 4.88,
      "text_en": "Hello Kumar sir, greetings. I am Jeevan speaking, from the JSW One platform.",
      "text_native": "ஹலோ குமார் சார், வணக்கம். நான் ஜீவன் பேசுறேன், JSW One ப்ளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178885970791",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 6.0,
      "text_en": "Tell me.",
      "text_native": "சொல்லுங்க."
    },
    {
      "ucid": "21112178885970791",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 8.8,
      "text_en": "Sir, do you currently have any HR, CR, coil, sheet requirements?",
      "text_native": "சார் இப்போதைக்கு உங்களுக்கு ஏதாவது HR, CR, coil, sheet requirement இருக்கா?"
    },
    {
      "ucid": "21112178885970791",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 9.8,
      "text_en": "No, I don't.",
      "text_native": "நான் இல்ல."
    },
    {
      "ucid": "21112178885970791",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 13.7,
      "text_en": "No? Okay, okay. Sir, then when you have a requirement, please WhatsApp on this number. I will help.",
      "text_native": "இல்லையா? சரி சரி. சார் அப்போ requirement வரும்போது நீங்க இந்த நம்பர்ல கொஞ்சம் WhatsApp பண்ணுங்க. நான் help பண்றேன்."
    },
    {
      "ucid": "21112178885970791",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.7,
      "end_s": 14.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178885970791",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 14.5,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178885970791",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 15.0,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178885970791",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 15.4,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178885970791",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello Kumar sir, greetings. I am Jeevan speaking, from the JSW One platform.",
      "comment": "agent introduced themself and used the customer's name but did not ask for permission to speak."
    },
    {
      "ucid": "21112178885970791",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent skipped the supply-led hook and jumped directly to a qualifying question."
    },
    {
      "ucid": "21112178885970791",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "agent asked no discovery questions after the customer stated no requirement."
    },
    {
      "ucid": "21112178885970791",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178885970791",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you currently have any HR, CR, coil, sheet requirements?",
      "comment": "agent successfully asked if there was a current requirement, which is the primary goal of this step."
    },
    {
      "ucid": "21112178885970791",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, then when you have a requirement, please WhatsApp on this number. I will help.",
      "comment": "agent did not propose a specific callback time, instead placing the onus on the customer to re-engage."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}