Call 21112178885949311 2026-09-08 · dhruv · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a specific supply or price hook, instead using a generic opening statement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the call was ended by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was done and the call was cut short.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, calling from JSW One, Electropneumatics?
Qualify
So, any requirement in this?
Summary
The agent contacted a manufacturing company and spoke to someone who was not the decision-maker. The contact advised that the purchase department was in a meeting and instructed the agent to call back after 3 o'clock. The agent acknowledged the request and the call ended.
Coaching
When you get the decision-maker on the line, lead with a specific supply or price benefit to create interest, instead of just asking if they have a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, calling from JSW One, Electropneumatics? The agent successfully opened the call by identifying JSW One and using the customer's company name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I had called from JSW One for a discussion regarding steel procurement. The agent did not lead with a specific supply or price hook, instead using a generic opening statement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call was ended by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was cut short. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, any requirement in this? The agent attempted to qualify by asking for a current requirement, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. The agent only acknowledged the customer's request to call back, but did not explicitly commit to the next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.611 | 9.1s | 5.8s | 54.1s | 3.5s | 191.2 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.3s
Hello?
हॅलो?
agent
3.5s
Sir, calling from JSW One, Electropneumatics?
सर कॉलिंग फ्रॉम जेएसडब्ल्यू वन, इलेक्ट्रो न्यूमेटिक्स?
customer
5.6s
Yes sir, one minute.
जी सर, एक मिनिट।
agent
7.3s
Uh actually, I had called from JSW One for a discussion regarding steel procurement.
अह एक्चुअली, मैंने जेएसडब्ल्यू वन से कॉल किया था फॉर स्टील प्रोक्योरमेंट रिगार्डिंग डिस्कशन।
customer
10.8s
Right.
राइट।
agent
12.0s
So, any requirement in this?
सो, एनी रिक्वायरमेंट इन दिस?
customer
14.4s
Which department do you want to talk to, sir?
किस डिपार्टमेंट में बात करना है सर आपको?
agent
16.6s
Purchase. Purchase department.
परचेस। परचेस डिपार्टमेंट।
customer
18.2s
The purchase department is in a meeting right now, sir. Call after 3 o'clock.
परचेस का अभी तो मीटिंग चालू है सर। तीन बजे के बाद कॉल करिए।
agent
21.4s
Okay.
ठीक है।