{
  "ucid": "21112178885949311",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:54:53",
  "end_time": "2026-09-08 14:56:02",
  "duration_sec": 69,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA048500d952b88987f5358742ecb365e9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 616,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885949311__DIA048500d952b88987f5358742ecb365e9.mp3",
  "audio_bytes": 90936,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.312,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Sir, calling from JSW One, Electropneumatics?   (सर कॉलिंग फ्रॉम जेएसडब्ल्यू वन, इलेक्ट्रो न्यूमेटिक्स?)\n[6s] CUSTOMER: Yes sir, one minute.   (जी सर, एक मिनिट।)\n[7s] AGENT: Uh actually, I had called from JSW One for a discussion regarding steel procurement.   (अह एक्चुअली, मैंने जेएसडब्ल्यू वन से कॉल किया था फॉर स्टील प्रोक्योरमेंट रिगार्डिंग डिस्कशन।)\n[11s] CUSTOMER: Right.   (राइट।)\n[12s] AGENT: So, any requirement in this?   (सो, एनी रिक्वायरमेंट इन दिस?)\n[14s] CUSTOMER: Which department do you want to talk to, sir?   (किस डिपार्टमेंट में बात करना है सर आपको?)\n[17s] AGENT: Purchase. Purchase department.   (परचेस। परचेस डिपार्टमेंट।)\n[18s] CUSTOMER: The purchase department is in a meeting right now, sir. Call after 3 o'clock.   (परचेस का अभी तो मीटिंग चालू है सर। तीन बजे के बाद कॉल करिए।)\n[21s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When you get the decision-maker on the line, lead with a specific supply or price benefit to create interest, instead of just asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing company and spoke to someone who was not the decision-maker. The contact advised that the purchase department was in a meeting and instructed the agent to call back after 3 o'clock. The agent acknowledged the request and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, calling from JSW One, Electropneumatics?\", \"comment\": \"The agent successfully opened the call by identifying JSW One and using the customer's company name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I had called from JSW One for a discussion regarding steel procurement.\", \"comment\": \"The agent did not lead with a specific supply or price hook, instead using a generic opening statement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked before the call was ended by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done and the call was cut short.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, any requirement in this?\", \"comment\": \"The agent attempted to qualify by asking for a current requirement, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay.\", \"comment\": \"The agent only acknowledged the customer's request to call back, but did not explicitly commit to the next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When you get the decision-maker on the line, lead with a specific supply or price benefit to create interest, instead of just asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing company and spoke to someone who was not the decision-maker. The contact advised that the purchase department was in a meeting and instructed the agent to call back after 3 o'clock. The agent acknowledged the request and the call ended.\"}",
  "error": null,
  "latency_ms": 26044,
  "input_tokens": 2823,
  "output_tokens": 709,
  "created_at": "2026-09-25 11:20:16",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.611,
  "agent_talk_sec": 9.1,
  "customer_talk_sec": 5.8,
  "dead_air_sec": 54.1,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 191.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 29,
  "words_customer": 29,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885949311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.3,
      "end_s": 2.67,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178885949311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 5.4,
      "text_en": "Sir, calling from JSW One, Electropneumatics?",
      "text_native": "सर कॉलिंग फ्रॉम जेएसडब्ल्यू वन, इलेक्ट्रो न्यूमेटिक्स?"
    },
    {
      "ucid": "21112178885949311",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.4,
      "text_en": "Yes sir, one minute.",
      "text_native": "जी सर, एक मिनिट।"
    },
    {
      "ucid": "21112178885949311",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 10.8,
      "text_en": "Uh actually, I had called from JSW One for a discussion regarding steel procurement.",
      "text_native": "अह एक्चुअली, मैंने जेएसडब्ल्यू वन से कॉल किया था फॉर स्टील प्रोक्योरमेंट रिगार्डिंग डिस्कशन।"
    },
    {
      "ucid": "21112178885949311",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 11.2,
      "text_en": "Right.",
      "text_native": "राइट।"
    },
    {
      "ucid": "21112178885949311",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 13.8,
      "text_en": "So, any requirement in this?",
      "text_native": "सो, एनी रिक्वायरमेंट इन दिस?"
    },
    {
      "ucid": "21112178885949311",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 16.0,
      "text_en": "Which department do you want to talk to, sir?",
      "text_native": "किस डिपार्टमेंट में बात करना है सर आपको?"
    },
    {
      "ucid": "21112178885949311",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 17.9,
      "text_en": "Purchase. Purchase department.",
      "text_native": "परचेस। परचेस डिपार्टमेंट।"
    },
    {
      "ucid": "21112178885949311",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 20.8,
      "text_en": "The purchase department is in a meeting right now, sir. Call after 3 o'clock.",
      "text_native": "परचेस का अभी तो मीटिंग चालू है सर। तीन बजे के बाद कॉल करिए।"
    },
    {
      "ucid": "21112178885949311",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.4,
      "end_s": 22.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885949311",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, calling from JSW One, Electropneumatics?",
      "comment": "The agent successfully opened the call by identifying JSW One and using the customer's company name."
    },
    {
      "ucid": "21112178885949311",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I had called from JSW One for a discussion regarding steel procurement.",
      "comment": "The agent did not lead with a specific supply or price hook, instead using a generic opening statement."
    },
    {
      "ucid": "21112178885949311",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked before the call was ended by the customer."
    },
    {
      "ucid": "21112178885949311",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done and the call was cut short."
    },
    {
      "ucid": "21112178885949311",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So, any requirement in this?",
      "comment": "The agent attempted to qualify by asking for a current requirement, which is the first part of this step."
    },
    {
      "ucid": "21112178885949311",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay.",
      "comment": "The agent only acknowledged the customer's request to call back, but did not explicitly commit to the next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}