Call 21112178885900611 2026-09-08 · Aditya Pandey · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 23 turns, clean transcript (4% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some background call-center noise on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: SS 301 LN (Stainless Steel)
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +7/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and jumped directly to asking for a requirement, without leading with a benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended due to a product mismatch before any of the six discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement now for HR sheet?
Closure with next step
I will WhatsApp you my number.
Summary
The agent performed a follow-up call to check for an HR sheet requirement. The customer stated a current need, but for Stainless Steel (SS 301 LN), a product JSW One does not sell. The agent correctly identified the mismatch, confirmed there was no mild steel requirement, and ended the call by offering to send his contact details.
Coaching
You skipped the opening permission and hook, which makes the call feel abrupt. Always ask if it's a good time and lead with a benefit before asking for their requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, greetings. I am Aditya Pandey speaking from JSW One. The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement now for HR sheet? The agent skipped the hook and jumped directly to asking for a requirement, without leading with a benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended due to a product mismatch before any of the six discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement now for HR sheet? The agent successfully attempted to qualify by asking for a requirement, and re-qualified for mild steel after the initial mismatch. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you my number. The agent established a clear next step of sending his contact details via WhatsApp, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.622 | 20.4s | 12.4s | 58.2s | 3.9s | 323.5 | 0 | 11 | 12 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.9s
Hello.
agent
4.0s
Hello, Delight International?
customer
5.8s
Yes.
हां जी।
agent
6.5s
Sir, greetings. I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।
customer
9.5s
From JSW One?
JSW One से?
agent
10.5s
Yes. You had spoken to us last month, I guess. You had a requirement for HR. Nothing worked out. Do you have any requirement now for HR sheet?
हां। आपने last month हमसे बात भी की थी I guess. आपका requirement था HR में। कुछ work नहीं हुआ था। कुछ है अभी आपका requirement HR sheet में?
customer
14.5s
I have a requirement now. I'll send it to you on WhatsApp. I need a 301 LN sheet.
मेरा requirement है अभी। मैं आपको WhatsApp पे डालता हूं। मेरेको 301 LN की sheet चाहिए।
agent
17.5s
301 LN?
customer
18.5s
301 LN.
agent
19.1s
Uh, can you tell me the grade properly once? Then I will tell you if it's available or not.
अह मुझे grade बता देंगे एक बार अच्छे से? तो फिर मैं इसका बता दूंगा कि availability है कि नहीं।
customer
21.8s
SS 301 LN.
agent
23.3s
SS 301...
customer
24.8s
301 LN.
agent
25.5s
Is this stainless steel?
आपने stainless steel है क्या यह?
customer
27.0s
Yes, yes.
हां जी, हां जी।
agent
27.8s
Sir, we are only dealing in mild steel actually, for now.
सर हम लोग तो mild steel ही कर रहे हैं actually अभी फिलहाल के लिए।
agent
30.0s
Do you have any requirement in mild steel?
Mild steel में आपका कुछ requirement है?
customer
31.5s
Not in mild steel right now. Not in mild steel right now. Not in mild steel right now.
Mild steel में अभी नहीं है। Mild steel में अभी नहीं है। Mild steel में अभी नहीं है।
agent
34.0s
You don't have it now?
अभी नहीं है क्या?
customer
35.2s
No.
नहीं।
agent
35.8s
Okay sir, no issue. If you have it later, let me know. I will WhatsApp you my number.
ठीक है सर, कोई issue नहीं है। फिर रहा तो मुझे बताइएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।
customer
39.5s
Yes yes, do it.
हां हां, कर दीजिए।
customer
40.5s
[inaudible]