{
  "ucid": "21112178885900611",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:46:46",
  "end_time": "2026-09-08 14:48:17",
  "duration_sec": 91,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe085431acac5ede625154e5868bf9d97.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 620,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885900611__DIAe085431acac5ede625154e5868bf9d97.mp3",
  "audio_bytes": 201960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 67.32,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello.\n[4s] AGENT: Hello, Delight International?\n[6s] CUSTOMER: Yes.   (हां जी।)\n[6s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।)\n[10s] CUSTOMER: From JSW One?   (JSW One से?)\n[10s] AGENT: Yes. You had spoken to us last month, I guess. You had a requirement for HR. Nothing worked out. Do you have any requirement now for HR sheet?   (हां। आपने last month हमसे बात भी की थी I guess. आपका requirement था HR में। कुछ work नहीं हुआ था। कुछ है अभी आपका requirement HR sheet में?)\n[14s] CUSTOMER: I have a requirement now. I'll send it to you on WhatsApp. I need a 301 LN sheet.   (मेरा requirement है अभी। मैं आपको WhatsApp पे डालता हूं। मेरेको 301 LN की sheet चाहिए।)\n[18s] AGENT: 301 LN?\n[18s] CUSTOMER: 301 LN.\n[19s] AGENT: Uh, can you tell me the grade properly once? Then I will tell you if it's available or not.   (अह मुझे grade बता देंगे एक बार अच्छे से? तो फिर मैं इसका बता दूंगा कि availability है कि नहीं।)\n[22s] CUSTOMER: SS 301 LN.\n[23s] AGENT: SS 301...\n[25s] CUSTOMER: 301 LN.\n[26s] AGENT: Is this stainless steel?   (आपने stainless steel है क्या यह?)\n[27s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[28s] AGENT: Sir, we are only dealing in mild steel actually, for now.   (सर हम लोग तो mild steel ही कर रहे हैं actually अभी फिलहाल के लिए।)\n[30s] AGENT: Do you have any requirement in mild steel?   (Mild steel में आपका कुछ requirement है?)\n[32s] CUSTOMER: Not in mild steel right now. Not in mild steel right now. Not in mild steel right now.   (Mild steel में अभी नहीं है। Mild steel में अभी नहीं है। Mild steel में अभी नहीं है।)\n[34s] AGENT: You don't have it now?   (अभी नहीं है क्या?)\n[35s] CUSTOMER: No.   (नहीं।)\n[36s] AGENT: Okay sir, no issue. If you have it later, let me know. I will WhatsApp you my number.   (ठीक है सर, कोई issue नहीं है। फिर रहा तो मुझे बताइएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।)\n[40s] CUSTOMER: Yes yes, do it.   (हां हां, कर दीजिए।)\n[40s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: Some background call-center noise on the agent's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (4% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped the opening permission and hook, which makes the call feel abrupt. Always ask if it's a good time and lead with a benefit before asking for their requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "SS 301 LN (Stainless Steel)",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent performed a follow-up call to check for an HR sheet requirement. The customer stated a current need, but for Stainless Steel (SS 301 LN), a product JSW One does not sell. The agent correctly identified the mismatch, confirmed there was no mild steel requirement, and ended the call by offering to send his contact details.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement now for HR sheet?\", \"comment\": \"The agent skipped the hook and jumped directly to asking for a requirement, without leading with a benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended due to a product mismatch before any of the six discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement now for HR sheet?\", \"comment\": \"The agent successfully attempted to qualify by asking for a requirement, and re-qualified for mild steel after the initial mismatch.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my number.\", \"comment\": \"The agent established a clear next step of sending his contact details via WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening permission and hook, which makes the call feel abrupt. Always ask if it's a good time and lead with a benefit before asking for their requirement.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"SS 301 LN (Stainless Steel)\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent performed a follow-up call to check for an HR sheet requirement. The customer stated a current need, but for Stainless Steel (SS 301 LN), a product JSW One does not sell. The agent correctly identified the mismatch, confirmed there was no mild steel requirement, and ended the call by offering to send his contact details.\"}",
  "error": null,
  "latency_ms": 39066,
  "input_tokens": 3208,
  "output_tokens": 743,
  "created_at": "2026-09-25 11:20:36",
  "sentiment": "positive",
  "sentiment_score": 0.533,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.622,
  "agent_talk_sec": 20.4,
  "customer_talk_sec": 12.4,
  "dead_air_sec": 58.2,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 323.5,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 12,
  "discovery_qs": 7,
  "words_agent": 110,
  "words_customer": 56,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885900611",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.9,
      "end_s": 3.3,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178885900611",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 5.2,
      "text_en": "Hello, Delight International?",
      "text_native": "Hello, Delight International?"
    },
    {
      "ucid": "21112178885900611",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 9.0,
      "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 10.2,
      "text_en": "From JSW One?",
      "text_native": "JSW One से?"
    },
    {
      "ucid": "21112178885900611",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 14.4,
      "text_en": "Yes. You had spoken to us last month, I guess. You had a requirement for HR. Nothing worked out. Do you have any requirement now for HR sheet?",
      "text_native": "हां। आपने last month हमसे बात भी की थी I guess. आपका requirement था HR में। कुछ work नहीं हुआ था। कुछ है अभी आपका requirement HR sheet में?"
    },
    {
      "ucid": "21112178885900611",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 17.4,
      "text_en": "I have a requirement now. I'll send it to you on WhatsApp. I need a 301 LN sheet.",
      "text_native": "मेरा requirement है अभी। मैं आपको WhatsApp पे डालता हूं। मेरेको 301 LN की sheet चाहिए।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 18.4,
      "text_en": "301 LN?",
      "text_native": "301 LN?"
    },
    {
      "ucid": "21112178885900611",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 19.0,
      "text_en": "301 LN.",
      "text_native": "301 LN."
    },
    {
      "ucid": "21112178885900611",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.1,
      "end_s": 21.4,
      "text_en": "Uh, can you tell me the grade properly once? Then I will tell you if it's available or not.",
      "text_native": "अह मुझे grade बता देंगे एक बार अच्छे से? तो फिर मैं इसका बता दूंगा कि availability है कि नहीं।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 22.8,
      "text_en": "SS 301 LN.",
      "text_native": "SS 301 LN."
    },
    {
      "ucid": "21112178885900611",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.3,
      "end_s": 24.2,
      "text_en": "SS 301...",
      "text_native": "SS 301..."
    },
    {
      "ucid": "21112178885900611",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 25.4,
      "text_en": "301 LN.",
      "text_native": "301 LN."
    },
    {
      "ucid": "21112178885900611",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 26.7,
      "text_en": "Is this stainless steel?",
      "text_native": "आपने stainless steel है क्या यह?"
    },
    {
      "ucid": "21112178885900611",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 27.5,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.8,
      "end_s": 30.0,
      "text_en": "Sir, we are only dealing in mild steel actually, for now.",
      "text_native": "सर हम लोग तो mild steel ही कर रहे हैं actually अभी फिलहाल के लिए।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 31.2,
      "text_en": "Do you have any requirement in mild steel?",
      "text_native": "Mild steel में आपका कुछ requirement है?"
    },
    {
      "ucid": "21112178885900611",
      "idx": 17,
      "speaker": "customer",
      "start_s": 31.5,
      "end_s": 33.8,
      "text_en": "Not in mild steel right now. Not in mild steel right now. Not in mild steel right now.",
      "text_native": "Mild steel में अभी नहीं है। Mild steel में अभी नहीं है। Mild steel में अभी नहीं है।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.0,
      "end_s": 34.6,
      "text_en": "You don't have it now?",
      "text_native": "अभी नहीं है क्या?"
    },
    {
      "ucid": "21112178885900611",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 35.5,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 20,
      "speaker": "agent",
      "start_s": 35.8,
      "end_s": 39.3,
      "text_en": "Okay sir, no issue. If you have it later, let me know. I will WhatsApp you my number.",
      "text_native": "ठीक है सर, कोई issue नहीं है। फिर रहा तो मुझे बताइएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 21,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 40.3,
      "text_en": "Yes yes, do it.",
      "text_native": "हां हां, कर दीजिए।"
    },
    {
      "ucid": "21112178885900611",
      "idx": 22,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 42.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885900611",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178885900611",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement now for HR sheet?",
      "comment": "The agent skipped the hook and jumped directly to asking for a requirement, without leading with a benefit."
    },
    {
      "ucid": "21112178885900611",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended due to a product mismatch before any of the six discovery questions could be asked."
    },
    {
      "ucid": "21112178885900611",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178885900611",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement now for HR sheet?",
      "comment": "The agent successfully attempted to qualify by asking for a requirement, and re-qualified for mild steel after the initial mismatch."
    },
    {
      "ucid": "21112178885900611",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you my number.",
      "comment": "The agent established a clear next step of sending his contact details via WhatsApp, which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}