{
  "ucid": "21112178885899241",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:46:32",
  "end_time": "2026-09-08 14:50:18",
  "duration_sec": 226,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4edd85f4f09bd8142427374305d555f2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 621,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885899241__DIA4edd85f4f09bd8142427374305d555f2.mp3",
  "audio_bytes": 623808,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 207.936,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (ಹಲೋ?)\n[2s] AGENT: Hello.   (ಹಲೋ.)\n[3s] CUSTOMER: Hello.   (ಹಲೋ.)\n[4s] AGENT: Hello, am I speaking to someone from Mysore Steel Corporation?   (ನಮಸ್ಕಾರ, ಮೈಸೂರ್ ಸ್ಟೀಲ್ ಕಾರ್ಪೊರೇಷನ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇರೋದು?)\n[6s] CUSTOMER: Yes madam, tell me.   (ಹೌದು ಮೇಡಂ ಹೇಳಿ.)\n[7s] AGENT: Sir, I was calling to ask if you have a requirement for HR sheet or structural steel.   (ಸರ್ ನಿಮಗೆ HR ಶೀಟ್ ಅಥವಾ ಇದು ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಇದೆಯಾ ಅಂತ.)\n[10s] CUSTOMER: HR sheet?   (HR ಶೀಟ್ ಆ?)\n[11s] AGENT: Yes.   (ಹೌದು.)\n[12s] CUSTOMER: Yes, yes madam. I am calling from JSW.   (ಹಾ ಹೌದು ಮೇಡಂ. ನಾನು JSW ಇಂದ ಫೋನ್ ಮಾಡ್ತಾ ಇದೀನಿ.)\n[14s] CUSTOMER: From where?   (ಎಲ್ಲಿಂದ?)\n[15s] AGENT: From JSW One.   (JSW One ಇಂದ.)\n[16s] AGENT: This is JSW group's e-commerce company, sir.   (JSW ಗ್ರೂಪ್ ದು ಈ-ಕಾಮರ್ಸ್ ಕಂಪನಿ ಸರ್ ಇದು.)\n[18s] CUSTOMER: Yes, yes. Where is it located, madam?   (ಹಾ ಹೌದು. ಎಲ್ಲಿರೋದು ಮೇಡಂ ಇದು?)\n[20s] AGENT: In the Bangalore office.   (ಬೆಂಗಳೂರು ಆಫೀಸ್ ಅಲ್ಲಿ.)\n[21s] CUSTOMER: Bangalore? What is the rate for the sheet, madam?   (ಬೆಂಗಳೂರ? ಏನ್ ರೇಟ್ ಇದೆ ಮೇಡಂ ಶೀಟ್?)\n[23s] AGENT: What dimensions do you generally purchase? What is the standard?   (ಯಾವ ಡೈಮೆನ್ಷನ್ಸ್ ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ಜನರಲಿ ನೀವು? ಸ್ಟ್ಯಾಂಡರ್ಡ್ ಏನು ಇದೆ?)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You need to follow the pitch structure; start by introducing yourself from JSW One and asking for permission, then use a price or availability hook to build interest before asking for the customer's requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called Mysore Steel Corporation to check for HR sheet or structural steel requirements. The customer confirmed they have a need and immediately asked for the price. The agent attempted to qualify by asking for dimensions, but the call ended before any substantial information could be exchanged.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, am I speaking to someone from Mysore Steel Corporation?\", \"comment\": \"The agent did not identify themself or JSW One in the opener, nor did they ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, I was calling to ask if you have a requirement for HR sheet or structural steel.\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to checking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"None of the six core discovery questions were asked; the call ended before this stage was reached.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: What dimensions do you generally purchase? What is the standard?\", \"comment\": \"While the agent asked if a requirement exists, they did not capture the necessary details (grade, full dimensions, qty, location) before the call ended.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no discussion of a next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to follow the pitch structure; start by introducing yourself from JSW One and asking for permission, then use a price or availability hook to build interest before asking for the customer's requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called Mysore Steel Corporation to check for HR sheet or structural steel requirements. The customer confirmed they have a need and immediately asked for the price. The agent attempted to qualify by asking for dimensions, but the call ended before any substantial information could be exchanged.\"}",
  "error": null,
  "latency_ms": 38255,
  "input_tokens": 3030,
  "output_tokens": 731,
  "created_at": "2026-09-25 11:20:37",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.595,
  "agent_talk_sec": 11.3,
  "customer_talk_sec": 7.7,
  "dead_air_sec": 207.0,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 286.7,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 54,
  "words_customer": 34,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885899241",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.27,
      "text_en": "Hello?",
      "text_native": "ಹಲೋ?"
    },
    {
      "ucid": "21112178885899241",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.11,
      "end_s": 2.55,
      "text_en": "Hello.",
      "text_native": "ಹಲೋ."
    },
    {
      "ucid": "21112178885899241",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.1,
      "end_s": 3.5,
      "text_en": "Hello.",
      "text_native": "ಹಲೋ."
    },
    {
      "ucid": "21112178885899241",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 5.8,
      "text_en": "Hello, am I speaking to someone from Mysore Steel Corporation?",
      "text_native": "ನಮಸ್ಕಾರ, ಮೈಸೂರ್ ಸ್ಟೀಲ್ ಕಾರ್ಪೊರೇಷನ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇರೋದು?"
    },
    {
      "ucid": "21112178885899241",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.7,
      "text_en": "Yes madam, tell me.",
      "text_native": "ಹೌದು ಮೇಡಂ ಹೇಳಿ."
    },
    {
      "ucid": "21112178885899241",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 10.0,
      "text_en": "Sir, I was calling to ask if you have a requirement for HR sheet or structural steel.",
      "text_native": "ಸರ್ ನಿಮಗೆ HR ಶೀಟ್ ಅಥವಾ ಇದು ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಇದೆಯಾ ಅಂತ."
    },
    {
      "ucid": "21112178885899241",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.8,
      "text_en": "HR sheet?",
      "text_native": "HR ಶೀಟ್ ಆ?"
    },
    {
      "ucid": "21112178885899241",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 11.4,
      "text_en": "Yes.",
      "text_native": "ಹೌದು."
    },
    {
      "ucid": "21112178885899241",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 13.8,
      "text_en": "Yes, yes madam. I am calling from JSW.",
      "text_native": "ಹಾ ಹೌದು ಮೇಡಂ. ನಾನು JSW ಇಂದ ಫೋನ್ ಮಾಡ್ತಾ ಇದೀನಿ."
    },
    {
      "ucid": "21112178885899241",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 14.5,
      "text_en": "From where?",
      "text_native": "ಎಲ್ಲಿಂದ?"
    },
    {
      "ucid": "21112178885899241",
      "idx": 10,
      "speaker": "agent",
      "start_s": 14.9,
      "end_s": 15.5,
      "text_en": "From JSW One.",
      "text_native": "JSW One ಇಂದ."
    },
    {
      "ucid": "21112178885899241",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 18.0,
      "text_en": "This is JSW group's e-commerce company, sir.",
      "text_native": "JSW ಗ್ರೂಪ್ ದು ಈ-ಕಾಮರ್ಸ್ ಕಂಪನಿ ಸರ್ ಇದು."
    },
    {
      "ucid": "21112178885899241",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 19.5,
      "text_en": "Yes, yes. Where is it located, madam?",
      "text_native": "ಹಾ ಹೌದು. ಎಲ್ಲಿರೋದು ಮೇಡಂ ಇದು?"
    },
    {
      "ucid": "21112178885899241",
      "idx": 13,
      "speaker": "agent",
      "start_s": 19.7,
      "end_s": 20.8,
      "text_en": "In the Bangalore office.",
      "text_native": "ಬೆಂಗಳೂರು ಆಫೀಸ್ ಅಲ್ಲಿ."
    },
    {
      "ucid": "21112178885899241",
      "idx": 14,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 22.8,
      "text_en": "Bangalore? What is the rate for the sheet, madam?",
      "text_native": "ಬೆಂಗಳೂರ? ಏನ್ ರೇಟ್ ಇದೆ ಮೇಡಂ ಶೀಟ್?"
    },
    {
      "ucid": "21112178885899241",
      "idx": 15,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 25.4,
      "text_en": "What dimensions do you generally purchase? What is the standard?",
      "text_native": "ಯಾವ ಡೈಮೆನ್ಷನ್ಸ್ ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ಜನರಲಿ ನೀವು? ಸ್ಟ್ಯಾಂಡರ್ಡ್ ಏನು ಇದೆ?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885899241",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, am I speaking to someone from Mysore Steel Corporation?",
      "comment": "The agent did not identify themself or JSW One in the opener, nor did they ask for permission to speak."
    },
    {
      "ucid": "21112178885899241",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, I was calling to ask if you have a requirement for HR sheet or structural steel.",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to checking for a requirement."
    },
    {
      "ucid": "21112178885899241",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "None of the six core discovery questions were asked; the call ended before this stage was reached."
    },
    {
      "ucid": "21112178885899241",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178885899241",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: What dimensions do you generally purchase? What is the standard?",
      "comment": "While the agent asked if a requirement exists, they did not capture the necessary details (grade, full dimensions, qty, location) before the call ended."
    },
    {
      "ucid": "21112178885899241",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no discussion of a next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}