{
  "ucid": "21112178885893422",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:45:34",
  "end_time": "2026-09-08 14:51:13",
  "duration_sec": 339,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9fb396a96b4f0a181be6d6a4ecebb7cc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 622,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178885893422__DIA9fb396a96b4f0a181be6d6a4ecebb7cc.mp3",
  "audio_bytes": 928152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 309.384,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Harshad ji, Rohit speaking.   (हर्षद जी, रोहित बात कर रहा हूं।)\n[3s] CUSTOMER: Yes, good afternoon sir. I was just thinking of you, sir.   (हां, गुड आफ्टरनून सर। आपको ही याद कर रहा था सर।)\n[5s] AGENT: Oh. Actually at this time   (अच्छा। एक्चुअली इस टाइम पे)\n[6s] CUSTOMER: that a call will definitely come from JSW One.   (कि JSW One से तो फोन आएगा ही।)\n[7s] AGENT: What my problem is, I'll tell you. This GI sheet of yours, right? Hmm hmm. The one below was, how much was it, 1.5, 1.2, 1.4. Hmm hmm. And you wanted all of this split. So this, actually, what will be your total quantity?   (मेरा दिक्कत क्या है मैं आपको बताता हूं। ये जो आपका GI sheet था ना, हम्म हम्म, वो था नीचे वाला तो था आपका कितना 1.5, 1.2, 1.4। हम्म हम्म। और ये सारा आपको स्प्लिट करके चाहिए था। तो ये ना एक्चुअली, टोटल क्वांटिटी आपका कितना रहेगा?)\n[16s] CUSTOMER: Total ten tons.   (टोटल दस टन।)\n[17s] AGENT: It will be ten tons. What will be your size?   (दस टन रहेगा। क्या साइज रहेगा आपका?)\n[18s] CUSTOMER: Mix.   (मिक्स।)\n[19s] AGENT: It will be mixed. That's the problem I'm facing. For 1.2, yours is coming to 0.75. 0.75 metric tons. And that is lower than MOQ. Because of that, I'm facing a bit of an issue. And for the rest   (मिक्स रहेगा। वही दिक्कत आ जा रहा है मेरा। 1.2 का तो 0.75 आपका हो रहा है। 0.75 metric tons। और वो है लोअर देन MOQ। उसके चलते थोड़ा इशू आ रहा है मेरा। और बाकी का तो)\n[25s] CUSTOMER: Okay, so will I get a single size?   (अच्छा तो एक सिंगल साइज मिल जाएगा?)\n[27s] AGENT: Yes, in single size, you can take two sizes. Five tons each.   (हां, सिंगल साइज में दो दो साइज ले सकते हैं। पांच-पांच टन का।)\n[29s] CUSTOMER: So 1. 1.5 and 1 1.8.   (तो 1. 1.5 और 1 1.8।)\n[31s] AGENT: 1.5 and 1.8.   (1.5 और 1.8।)\n[33s] CUSTOMER: Merging these two, ten tons, whatever width, length, I just need the length to be twenty-four hundred, 2450 or 2460. And the rest of the width   (ये दोनों मर्ज करके दस टन जो भी विड्थ लंबाई मेरे को बस लेंथ जो है वो चौबीस सौ 2450 या 2460 लगेगा। और बाकी जो विड्थ)\n[40s] AGENT: 2450. Wait, let me write it down.   (2450। रुकिए मैं लिख लेता हूं।)\n[41s] CUSTOMER: Yes.   (हां।)\n[41s] AGENT: I'll write it down. 80 GSM, right?   (मैं लिख लेता हूं। 80 GSM ना?)\n[43s] CUSTOMER: 80 GSM. Yes, now you tell me, what length did you say?   (80 GSM। हां, अभी मेरे को आप ये बताइए, लेंथ कितना कहा आपने?)\n[45s] AGENT: Length 2450 mm.   (लेंथ 2450 mm।)\n[46s] CUSTOMER: 2450 mm, right? 1.5 mm thickness.   (2450 mm है ना? 1.5 mm थिकनेस।)\n[48s] AGENT: 2450 to 2460.   (2450 से 2460।)\n[50s] CUSTOMER: Anything in this range will work. And the width, the breadth, if you can provide it slit, yes, then in 1.5   (ये रेंज में कुछ भी चलेगा। और विड्थ जो है, चौड़ाई, आप स्लिट करके अगर दे पाएं, हां, तो 1.5 में)\n[54s] AGENT: Slitting in 1.5?   (1.5 में स्लिटिंग?)\n[56s] CUSTOMER: Won't slitting be possible in that?   (उसमें नहीं होगा स्लिटिंग?)\n[57s] AGENT: In 1.5? Oh, you're talking about 1.5 thickness. I thought you wanted 1.5 mm slitting.   (1.5 में? अच्छा 1.5 थिकनेस में आप बोल रहे हैं। मेरे को लगा आप 1.5 mm का स्लिटिंग चाहिए आपको।)\n[60s] CUSTOMER: No no no, 1.5 thickness. Yes, in that it will be 392.   (नहीं नहीं नहीं, 1.5 थिकनेस। हां, उसमें जो रहेगा 392।)\n[62s] AGENT: 392, in the 1.5 one.   (392, 1.5 वाले में।)\n[64s] CUSTOMER: Yes.   (हां।)\n[65s] AGENT: Okay, 392, alright.   (अच्छा, 392, ठीक है।)\n[66s] CUSTOMER: Yes, get this done for me, around three tons.   (हां, ये मेरे को आप तीन टन के आसपास ये करवा दीजिएगा।)\n[68s] AGENT: Two, yes. Three tons.   (टू, हां। तीन टन।)\n[68s] CUSTOMER: This is done. And the rest will be our normal 1250 sheet.   (ये हो गया। और बाकी नॉर्मल अपना 1250 का शीट रहेगा।)\n[71s] AGENT: In 1.8?   (1.8 में?)\n[72s] CUSTOMER: No, in 1.5. Whatever three more tons will be there.   (नहीं, 1.5 में। जो भी तीन टन और रहेगा।)\n[74s] AGENT: Okay.   (अच्छा।)\n[75s] CUSTOMER: And then for the rest, in 1.8, you can do the remaining five-six tons, full 1250 by 2450 or 60. Normal sheet.   (और फिर बाकी 1.8 में आप कर दीजिए बचा हुआ जो पांच-छह टन, पूरा 1250 by 2450 या 60। नॉर्मल शीट।)\n[80s] AGENT: In 1.8, right? 1250 by 2450.   (1.8 में ना? 1250 by 2450।)\n[81s] CUSTOMER: Yes, 2450.   (हां, 2450।)\n[84s] AGENT: Now I'll repeat it for you once, okay? So these are three GI sheets, 80 GSM, regular spangle. Now, your 1.5 has slitting 392. There's another 1.5, that is also three tons. Its width is 1250, 2450 is the length in all of them. Hmm. Okay? And one in 1.8 will be your three tons, in which the length and width are 1250 and 2450.   (अभी मैं एक बार रिपीट करता हूं आपको, हां? तो ये GI sheet तीनों हैं, 80 GSM का है, रेगुलर स्पेंगल है। अब आपका 1.5 में स्लिटिंग 392। एक और 1.5 है, वो भी तीन टन है। उसका विड्थ है 1250, 2450 is the length सब में। हम्म। ठीक है? और एक 1.8 में हो जाएगा आपका तीन टन, जिसमें 1250 और 2450 है लेंथ विड्थ।)\n[94s] CUSTOMER: Yes, 1250 by 2400. That 1.8 straight   (हां, 1250 में 2400। वो 1.8 का सीधा)\n[96s] AGENT: Yes.   (हां।)\n[96s] CUSTOMER: Three-three tons of that and for 1.8, make it five tons.   (तीन-तीन टन उसका और 1.8 का आप पांच टन कर लीजिए।)\n[98s] AGENT: Five tons. Okay. Yes. All of this will be on advance, will that work?   (पांच टन। ठीक है। हां। ये सारा एडवांस पे रहेगा, चलेगा ना?)\n[101s] CUSTOMER: Yes.   (हां।)\n[101s] AGENT: And your delivery location will be Raipur.   (और ये आपका डिलीवरी लोकेशन हो जाएगा रायपुर।)\n[103s] CUSTOMER: Raipur.   (रायपुर।)\n[104s] AGENT: Yes, Raipur.   (हां, रायपुर।)\n[105s] CUSTOMER: Raipur, Chhattisgarh. 492001.   (रायपुर, छत्तीसगढ़। 492001।)\n[107s] AGENT: Okay, okay, okay. 492001, right? Okay, okay, okay. Let's go, it's done. Done.   (ठीक है, ठीक है, ठीक है। 492001 है ना? ठीक है, ठीक है, ठीक है। चलिए, हो गया। डन।)\n[111s] CUSTOMER: And I have one more project in which 30 tons of 1.5 mm will be required. Hmm. But in that, the width will be entirely slitted, throughout. It will be slitted.   (और एक और मेरे पास प्रोजेक्ट है जिसमें 30 टन 1.5 mm का लगेगा। हम्म। लेकिन उसमें जो विड्थ है, वो मेरा स्लिटिंग का रहेगा पूरा थ्रूआउट। स्लिटिंग रहेगा।)\n[116s] AGENT: Okay. Is this for yourself or is it, I mean, project-based?   (अच्छा। ये आपका खुद के लिए है या फिर आप मतलब प्रोजेक्ट बेस्ड है ये?)\n[119s] CUSTOMER: I mean, this is for myself. The project-based one, which will be 30 tons, that is a single size for cable tray. Hmm. 15000, 15 kilometers. Okay. So in that, the entire   (मतलब मेरे खुद के लिए तो ये हो गया। प्रोजेक्ट बेस्ड जो अभी वो 30 टन का रहेगा, वो सिंगल साइज है केबल ट्रे। हम्म। 15000, 15 किलोमीटर का। ठीक है। तो उसमें पूरा)\n[126s] AGENT: So in Raipur, where do you buy from right now, by the way?   (तो रायपुर में आप अभी कहां से लेते हैं वैसे?)\n[127s] CUSTOMER: From local traders here.   (यहीं लोकल ट्रेडर्स।)\n[128s] AGENT: You buy from local. Okay.   (लोकल से लेते हैं। ठीक है।)\n[129s] CUSTOMER: Yes, like there is one, your, there are some profile sheet manufacturers. And some traders.   (हां, जैसे कि एक वो हैं, आपके प्रोफाइल शीट मैन्युफैक्चरर्स हैं कुछ। और कुछ ट्रेडर्स हैं।)\n[133s] AGENT: Yes yes, there are.   (हां हां, है।)\n[134s] CUSTOMER: There are some traders, so they all give it together, however the arrangement is made.   (कुछ-कुछ ट्रेडर्स हैं, तो इन लोग सब मिलजुल के देते हैं, जैसा भी व्यवस्था होता है।)\n[136s] AGENT: Hmm.   (हम्म।)\n[137s] CUSTOMER: ANMS comes from Bilaspur.   (एएनएमएस का आता है बिलासपुर से।)\n[139s] AGENT: Hmm. Okay, no problem. I'll get it checked once by my team.   (हम्म। ठीक है, नो प्रॉब्लम। मैं एक बार चेक करवा लेता हूं अपनी टीम से।)\n[142s] CUSTOMER: What is the current rate?   (क्या रेट अभी चल रहा है?)\n[144s] AGENT: I'll have to check for today. I'll tell you, I'll tell you the delivered rates.   (चेक करना होगा मुझे आज का। मैं आपको बताता हूं ना, डिलीवर्ड रेट्स बताता हूं।)\n[146s] CUSTOMER: Okay.   (ठीक है।)\n[147s] AGENT: Okay? Okay.   (ठीक है? ओके।)\n[148s] CUSTOMER: Okay.   (अच्छा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 67,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "67 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When revalidating the customer's requirement, remember to also ask for their required delivery timeline to set correct expectations on stock and dispatch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires custom slitting to 392mm width, which is a non-standard specification the agent needs to verify with the team.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer had a complex requirement for ~11 tons of GI sheets with custom slitting, which initially had items below MOQ. The agent worked with the customer to revise the quantities and dimensions to create a serviceable order. The agent gathered all necessary details and committed to reverting with a delivered price after checking the feasibility of the custom slitting.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This GI sheet of yours, right? Hmm hmm, वो था नीचे वाला तो था आपका कितना 1.5, 1.2, 1.4।\", \"comment\": \"The agent immediately referenced the customer's existing requirement from the platform, showing he had reviewed it beforehand.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"total quantity आपका कितना रहेगा? ... 80 GSM ना? ... लेंथ 2450 mm. ... And your delivery location will be Raipur.\", \"comment\": \"The agent successfully revalidated product/grade, dimensions, quantity, and location, but did not ask about the customer's required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Is this for yourself or is it, I mean, project-based? ... So in Raipur, where do you buy from right now, by the way? ... All of this will be on advance, will that work?\", \"comment\": \"The agent asked about end-use, current suppliers, and payment terms, but missed asking about total monthly requirement and potential share-of-wallet.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll have to check for today. I'll tell you, I'll tell you the delivered rates.\", \"comment\": \"The agent committed to providing a delivered price after checking feasibility, which is the correct closure for a complex, non-stock requirement.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This GI sheet of yours, right?\", \"comment\": \"The agent remained focused entirely on the customer's specific GI sheet requirement and did not attempt to pitch any other irrelevant products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When revalidating the customer's requirement, remember to also ask for their required delivery timeline to set correct expectations on stock and dispatch.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires custom slitting to 392mm width, which is a non-standard specification the agent needs to verify with the team.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer had a complex requirement for ~11 tons of GI sheets with custom slitting, which initially had items below MOQ. The agent worked with the customer to revise the quantities and dimensions to create a serviceable order. The agent gathered all necessary details and committed to reverting with a delivered price after checking the feasibility of the custom slitting.\"}",
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  "latency_ms": 38292,
  "input_tokens": 5611,
  "output_tokens": 831,
  "created_at": "2026-09-25 11:20:40",
  "sentiment": "positive",
  "sentiment_score": 0.543,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 1,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.487,
  "agent_talk_sec": 62.2,
  "customer_talk_sec": 65.4,
  "dead_air_sec": 211.4,
  "longest_monologue_sec": 10.4,
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  "customer_turns": 34,
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  "words_customer": 324,
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  "turns": [
    {
      "ucid": "21112178885893422",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 0.93,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178885893422",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.43,
      "end_s": 2.88,
      "text_en": "Harshad ji, Rohit speaking.",
      "text_native": "हर्षद जी, रोहित बात कर रहा हूं।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.18,
      "end_s": 4.9,
      "text_en": "Yes, good afternoon sir. I was just thinking of you, sir.",
      "text_native": "हां, गुड आफ्टरनून सर। आपको ही याद कर रहा था सर।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.16,
      "end_s": 5.9,
      "text_en": "Oh. Actually at this time",
      "text_native": "अच्छा। एक्चुअली इस टाइम पे"
    },
    {
      "ucid": "21112178885893422",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 7.1,
      "text_en": "that a call will definitely come from JSW One.",
      "text_native": "कि JSW One से तो फोन आएगा ही।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 15.1,
      "text_en": "What my problem is, I'll tell you. This GI sheet of yours, right? Hmm hmm. The one below was, how much was it, 1.5, 1.2, 1.4. Hmm hmm. And you wanted all of this split. So this, actually, what will be your total quantity?",
      "text_native": "मेरा दिक्कत क्या है मैं आपको बताता हूं। ये जो आपका GI sheet था ना, हम्म हम्म, वो था नीचे वाला तो था आपका कितना 1.5, 1.2, 1.4। हम्म हम्म। और ये सारा आपको स्प्लिट करके चाहिए था। तो ये ना एक्चुअली, टोटल क्वांटिटी आपका कितना रहेगा?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.6,
      "end_s": 16.5,
      "text_en": "Total ten tons.",
      "text_native": "टोटल दस टन।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 18.1,
      "text_en": "It will be ten tons. What will be your size?",
      "text_native": "दस टन रहेगा। क्या साइज रहेगा आपका?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.4,
      "end_s": 18.8,
      "text_en": "Mix.",
      "text_native": "मिक्स।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.1,
      "end_s": 25.0,
      "text_en": "It will be mixed. That's the problem I'm facing. For 1.2, yours is coming to 0.75. 0.75 metric tons. And that is lower than MOQ. Because of that, I'm facing a bit of an issue. And for the rest",
      "text_native": "मिक्स रहेगा। वही दिक्कत आ जा रहा है मेरा। 1.2 का तो 0.75 आपका हो रहा है। 0.75 metric tons। और वो है लोअर देन MOQ। उसके चलते थोड़ा इशू आ रहा है मेरा। और बाकी का तो"
    },
    {
      "ucid": "21112178885893422",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 26.4,
      "text_en": "Okay, so will I get a single size?",
      "text_native": "अच्छा तो एक सिंगल साइज मिल जाएगा?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.6,
      "end_s": 28.6,
      "text_en": "Yes, in single size, you can take two sizes. Five tons each.",
      "text_native": "हां, सिंगल साइज में दो दो साइज ले सकते हैं। पांच-पांच टन का।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.9,
      "end_s": 30.7,
      "text_en": "So 1. 1.5 and 1 1.8.",
      "text_native": "तो 1. 1.5 और 1 1.8।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.1,
      "end_s": 31.9,
      "text_en": "1.5 and 1.8.",
      "text_native": "1.5 और 1.8।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 39.5,
      "text_en": "Merging these two, ten tons, whatever width, length, I just need the length to be twenty-four hundred, 2450 or 2460. And the rest of the width",
      "text_native": "ये दोनों मर्ज करके दस टन जो भी विड्थ लंबाई मेरे को बस लेंथ जो है वो चौबीस सौ 2450 या 2460 लगेगा। और बाकी जो विड्थ"
    },
    {
      "ucid": "21112178885893422",
      "idx": 15,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 40.6,
      "text_en": "2450. Wait, let me write it down.",
      "text_native": "2450। रुकिए मैं लिख लेता हूं।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 41.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 17,
      "speaker": "agent",
      "start_s": 41.4,
      "end_s": 42.3,
      "text_en": "I'll write it down. 80 GSM, right?",
      "text_native": "मैं लिख लेता हूं। 80 GSM ना?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.6,
      "end_s": 44.6,
      "text_en": "80 GSM. Yes, now you tell me, what length did you say?",
      "text_native": "80 GSM। हां, अभी मेरे को आप ये बताइए, लेंथ कितना कहा आपने?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.9,
      "end_s": 46.0,
      "text_en": "Length 2450 mm.",
      "text_native": "लेंथ 2450 mm।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 20,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 48.0,
      "text_en": "2450 mm, right? 1.5 mm thickness.",
      "text_native": "2450 mm है ना? 1.5 mm थिकनेस।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 21,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 49.0,
      "text_en": "2450 to 2460.",
      "text_native": "2450 से 2460।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 22,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 54.1,
      "text_en": "Anything in this range will work. And the width, the breadth, if you can provide it slit, yes, then in 1.5",
      "text_native": "ये रेंज में कुछ भी चलेगा। और विड्थ जो है, चौड़ाई, आप स्लिट करके अगर दे पाएं, हां, तो 1.5 में"
    },
    {
      "ucid": "21112178885893422",
      "idx": 23,
      "speaker": "agent",
      "start_s": 54.4,
      "end_s": 55.3,
      "text_en": "Slitting in 1.5?",
      "text_native": "1.5 में स्लिटिंग?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 24,
      "speaker": "customer",
      "start_s": 55.6,
      "end_s": 56.4,
      "text_en": "Won't slitting be possible in that?",
      "text_native": "उसमें नहीं होगा स्लिटिंग?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 25,
      "speaker": "agent",
      "start_s": 56.7,
      "end_s": 59.8,
      "text_en": "In 1.5? Oh, you're talking about 1.5 thickness. I thought you wanted 1.5 mm slitting.",
      "text_native": "1.5 में? अच्छा 1.5 थिकनेस में आप बोल रहे हैं। मेरे को लगा आप 1.5 mm का स्लिटिंग चाहिए आपको।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 26,
      "speaker": "customer",
      "start_s": 60.1,
      "end_s": 62.1,
      "text_en": "No no no, 1.5 thickness. Yes, in that it will be 392.",
      "text_native": "नहीं नहीं नहीं, 1.5 थिकनेस। हां, उसमें जो रहेगा 392।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 27,
      "speaker": "agent",
      "start_s": 62.5,
      "end_s": 63.6,
      "text_en": "392, in the 1.5 one.",
      "text_native": "392, 1.5 वाले में।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 28,
      "speaker": "customer",
      "start_s": 63.9,
      "end_s": 64.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 29,
      "speaker": "agent",
      "start_s": 64.6,
      "end_s": 65.4,
      "text_en": "Okay, 392, alright.",
      "text_native": "अच्छा, 392, ठीक है।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 30,
      "speaker": "customer",
      "start_s": 65.7,
      "end_s": 67.5,
      "text_en": "Yes, get this done for me, around three tons.",
      "text_native": "हां, ये मेरे को आप तीन टन के आसपास ये करवा दीजिएगा।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 31,
      "speaker": "agent",
      "start_s": 67.5,
      "end_s": 68.5,
      "text_en": "Two, yes. Three tons.",
      "text_native": "टू, हां। तीन टन।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 32,
      "speaker": "customer",
      "start_s": 68.5,
      "end_s": 70.8,
      "text_en": "This is done. And the rest will be our normal 1250 sheet.",
      "text_native": "ये हो गया। और बाकी नॉर्मल अपना 1250 का शीट रहेगा।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 33,
      "speaker": "agent",
      "start_s": 71.1,
      "end_s": 71.7,
      "text_en": "In 1.8?",
      "text_native": "1.8 में?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 34,
      "speaker": "customer",
      "start_s": 71.9,
      "end_s": 73.5,
      "text_en": "No, in 1.5. Whatever three more tons will be there.",
      "text_native": "नहीं, 1.5 में। जो भी तीन टन और रहेगा।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 35,
      "speaker": "agent",
      "start_s": 73.8,
      "end_s": 74.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 36,
      "speaker": "customer",
      "start_s": 74.6,
      "end_s": 79.1,
      "text_en": "And then for the rest, in 1.8, you can do the remaining five-six tons, full 1250 by 2450 or 60. Normal sheet.",
      "text_native": "और फिर बाकी 1.8 में आप कर दीजिए बचा हुआ जो पांच-छह टन, पूरा 1250 by 2450 या 60। नॉर्मल शीट।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 37,
      "speaker": "agent",
      "start_s": 79.5,
      "end_s": 81.0,
      "text_en": "In 1.8, right? 1250 by 2450.",
      "text_native": "1.8 में ना? 1250 by 2450।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 38,
      "speaker": "customer",
      "start_s": 81.4,
      "end_s": 82.2,
      "text_en": "Yes, 2450.",
      "text_native": "हां, 2450।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 39,
      "speaker": "agent",
      "start_s": 83.6,
      "end_s": 94.0,
      "text_en": "Now I'll repeat it for you once, okay? So these are three GI sheets, 80 GSM, regular spangle. Now, your 1.5 has slitting 392. There's another 1.5, that is also three tons. Its width is 1250, 2450 is the length in all of them. Hmm. Okay? And one in 1.8 will be your three tons, in which the length and width are 1250 and 2450.",
      "text_native": "अभी मैं एक बार रिपीट करता हूं आपको, हां? तो ये GI sheet तीनों हैं, 80 GSM का है, रेगुलर स्पेंगल है। अब आपका 1.5 में स्लिटिंग 392। एक और 1.5 है, वो भी तीन टन है। उसका विड्थ है 1250, 2450 is the length सब में। हम्म। ठीक है? और एक 1.8 में हो जाएगा आपका तीन टन, जिसमें 1250 और 2450 है लेंथ विड्थ।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 40,
      "speaker": "customer",
      "start_s": 94.0,
      "end_s": 95.9,
      "text_en": "Yes, 1250 by 2400. That 1.8 straight",
      "text_native": "हां, 1250 में 2400। वो 1.8 का सीधा"
    },
    {
      "ucid": "21112178885893422",
      "idx": 41,
      "speaker": "agent",
      "start_s": 95.9,
      "end_s": 96.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 42,
      "speaker": "customer",
      "start_s": 96.4,
      "end_s": 98.4,
      "text_en": "Three-three tons of that and for 1.8, make it five tons.",
      "text_native": "तीन-तीन टन उसका और 1.8 का आप पांच टन कर लीजिए।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 43,
      "speaker": "agent",
      "start_s": 98.4,
      "end_s": 100.4,
      "text_en": "Five tons. Okay. Yes. All of this will be on advance, will that work?",
      "text_native": "पांच टन। ठीक है। हां। ये सारा एडवांस पे रहेगा, चलेगा ना?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 44,
      "speaker": "customer",
      "start_s": 100.6,
      "end_s": 100.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 45,
      "speaker": "agent",
      "start_s": 101.3,
      "end_s": 102.8,
      "text_en": "And your delivery location will be Raipur.",
      "text_native": "और ये आपका डिलीवरी लोकेशन हो जाएगा रायपुर।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 46,
      "speaker": "customer",
      "start_s": 103.1,
      "end_s": 103.5,
      "text_en": "Raipur.",
      "text_native": "रायपुर।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 47,
      "speaker": "agent",
      "start_s": 103.9,
      "end_s": 104.3,
      "text_en": "Yes, Raipur.",
      "text_native": "हां, रायपुर।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 48,
      "speaker": "customer",
      "start_s": 104.8,
      "end_s": 106.4,
      "text_en": "Raipur, Chhattisgarh. 492001.",
      "text_native": "रायपुर, छत्तीसगढ़। 492001।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 49,
      "speaker": "agent",
      "start_s": 107.1,
      "end_s": 110.4,
      "text_en": "Okay, okay, okay. 492001, right? Okay, okay, okay. Let's go, it's done. Done.",
      "text_native": "ठीक है, ठीक है, ठीक है। 492001 है ना? ठीक है, ठीक है, ठीक है। चलिए, हो गया। डन।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 50,
      "speaker": "customer",
      "start_s": 110.6,
      "end_s": 116.2,
      "text_en": "And I have one more project in which 30 tons of 1.5 mm will be required. Hmm. But in that, the width will be entirely slitted, throughout. It will be slitted.",
      "text_native": "और एक और मेरे पास प्रोजेक्ट है जिसमें 30 टन 1.5 mm का लगेगा। हम्म। लेकिन उसमें जो विड्थ है, वो मेरा स्लिटिंग का रहेगा पूरा थ्रूआउट। स्लिटिंग रहेगा।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 51,
      "speaker": "agent",
      "start_s": 116.5,
      "end_s": 118.8,
      "text_en": "Okay. Is this for yourself or is it, I mean, project-based?",
      "text_native": "अच्छा। ये आपका खुद के लिए है या फिर आप मतलब प्रोजेक्ट बेस्ड है ये?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 52,
      "speaker": "customer",
      "start_s": 119.0,
      "end_s": 125.6,
      "text_en": "I mean, this is for myself. The project-based one, which will be 30 tons, that is a single size for cable tray. Hmm. 15000, 15 kilometers. Okay. So in that, the entire",
      "text_native": "मतलब मेरे खुद के लिए तो ये हो गया। प्रोजेक्ट बेस्ड जो अभी वो 30 टन का रहेगा, वो सिंगल साइज है केबल ट्रे। हम्म। 15000, 15 किलोमीटर का। ठीक है। तो उसमें पूरा"
    },
    {
      "ucid": "21112178885893422",
      "idx": 53,
      "speaker": "agent",
      "start_s": 125.6,
      "end_s": 127.0,
      "text_en": "So in Raipur, where do you buy from right now, by the way?",
      "text_native": "तो रायपुर में आप अभी कहां से लेते हैं वैसे?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 54,
      "speaker": "customer",
      "start_s": 127.3,
      "end_s": 128.2,
      "text_en": "From local traders here.",
      "text_native": "यहीं लोकल ट्रेडर्स।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 55,
      "speaker": "agent",
      "start_s": 128.5,
      "end_s": 129.3,
      "text_en": "You buy from local. Okay.",
      "text_native": "लोकल से लेते हैं। ठीक है।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 56,
      "speaker": "customer",
      "start_s": 129.3,
      "end_s": 132.6,
      "text_en": "Yes, like there is one, your, there are some profile sheet manufacturers. And some traders.",
      "text_native": "हां, जैसे कि एक वो हैं, आपके प्रोफाइल शीट मैन्युफैक्चरर्स हैं कुछ। और कुछ ट्रेडर्स हैं।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 57,
      "speaker": "agent",
      "start_s": 132.6,
      "end_s": 133.2,
      "text_en": "Yes yes, there are.",
      "text_native": "हां हां, है।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 58,
      "speaker": "customer",
      "start_s": 133.7,
      "end_s": 136.3,
      "text_en": "There are some traders, so they all give it together, however the arrangement is made.",
      "text_native": "कुछ-कुछ ट्रेडर्स हैं, तो इन लोग सब मिलजुल के देते हैं, जैसा भी व्यवस्था होता है।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 59,
      "speaker": "agent",
      "start_s": 136.3,
      "end_s": 136.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 60,
      "speaker": "customer",
      "start_s": 137.0,
      "end_s": 138.6,
      "text_en": "ANMS comes from Bilaspur.",
      "text_native": "एएनएमएस का आता है बिलासपुर से।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 61,
      "speaker": "agent",
      "start_s": 139.1,
      "end_s": 142.2,
      "text_en": "Hmm. Okay, no problem. I'll get it checked once by my team.",
      "text_native": "हम्म। ठीक है, नो प्रॉब्लम। मैं एक बार चेक करवा लेता हूं अपनी टीम से।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 62,
      "speaker": "customer",
      "start_s": 142.2,
      "end_s": 143.2,
      "text_en": "What is the current rate?",
      "text_native": "क्या रेट अभी चल रहा है?"
    },
    {
      "ucid": "21112178885893422",
      "idx": 63,
      "speaker": "agent",
      "start_s": 143.6,
      "end_s": 145.8,
      "text_en": "I'll have to check for today. I'll tell you, I'll tell you the delivered rates.",
      "text_native": "चेक करना होगा मुझे आज का। मैं आपको बताता हूं ना, डिलीवर्ड रेट्स बताता हूं।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 64,
      "speaker": "customer",
      "start_s": 146.1,
      "end_s": 146.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 65,
      "speaker": "agent",
      "start_s": 146.7,
      "end_s": 147.2,
      "text_en": "Okay? Okay.",
      "text_native": "ठीक है? ओके।"
    },
    {
      "ucid": "21112178885893422",
      "idx": 66,
      "speaker": "customer",
      "start_s": 147.5,
      "end_s": 147.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885893422",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "This GI sheet of yours, right? Hmm hmm, वो था नीचे वाला तो था आपका कितना 1.5, 1.2, 1.4।",
      "comment": "The agent immediately referenced the customer's existing requirement from the platform, showing he had reviewed it beforehand."
    },
    {
      "ucid": "21112178885893422",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "total quantity आपका कितना रहेगा? ... 80 GSM ना? ... लेंथ 2450 mm. ... And your delivery location will be Raipur.",
      "comment": "The agent successfully revalidated product/grade, dimensions, quantity, and location, but did not ask about the customer's required delivery timeline."
    },
    {
      "ucid": "21112178885893422",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "Is this for yourself or is it, I mean, project-based? ... So in Raipur, where do you buy from right now, by the way? ... All of this will be on advance, will that work?",
      "comment": "The agent asked about end-use, current suppliers, and payment terms, but missed asking about total monthly requirement and potential share-of-wallet."
    },
    {
      "ucid": "21112178885893422",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I'll have to check for today. I'll tell you, I'll tell you the delivered rates.",
      "comment": "The agent committed to providing a delivered price after checking feasibility, which is the correct closure for a complex, non-stock requirement."
    },
    {
      "ucid": "21112178885893422",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "This GI sheet of yours, right?",
      "comment": "The agent remained focused entirely on the customer's specific GI sheet requirement and did not attempt to pitch any other irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}