Call 21112178885856731 2026-09-08 · Aditya Pandey · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +4/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer immediately shut down the call, leaving no opportunity for the agent to deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The customer proactively stated they have no requirement; the agent did not ask to qualify.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, hello, I am Aditya Pandey calling from JSW One.
Summary
The agent introduced himself to the contact at Shivam Tower Tech. The customer immediately stated that their company operations are on hold and they have no current requirements. The agent acknowledged this information and politely ended the call.
Coaching
When a customer states operations are paused, try to ask when they might resume to schedule a future follow-up.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello, I am Aditya Pandey calling from JSW One. Agent successfully greeted, used the company name, and identified himself and JSW One before the customer interrupted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer immediately shut down the call, leaving no opportunity for the agent to deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no pitch could be delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The customer proactively stated they have no requirement; the agent did not ask to qualify. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright sir, okay, no issue. The agent politely ended the call but did not attempt to set a future callback or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.612 | 8.2s | 5.2s | 30.6s | 2.9s | 234.1 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
हेलो
agent
2.6s
Hello, am I speaking to Shivam Tower Tech?
हेलो शिवम टावर टेक से बोल रहे हो?
customer
4.6s
Yes, tell me.
कहिये
agent
5.4s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
8.6s
Brother, we have stopped operations for now actually, so right now any...
भैया अभी अपन ने ऑपरेशन्स रोक रखे हैं एक्चुअली, तो अभी किसी...
agent
12.0s
Oh, so your operations are on hold right now?
अच्छा आपके ऑपरेशन्स अभी होल्ड पे हैं क्या?
customer
14.2s
Yes man, absolutely.
हाँ यार, बिलकुल।
agent
15.6s
Alright sir, okay, no issue.
ठीक है सर, ओके, कोई इशू नहीं।