{
  "ucid": "21112178885856731",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:39:27",
  "end_time": "2026-09-08 14:40:11",
  "duration_sec": 44,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA506b269e823702b760c404a70b447449.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 623,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885856731__DIA506b269e823702b760c404a70b447449.mp3",
  "audio_bytes": 78624,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.208,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello, am I speaking to Shivam Tower Tech?   (हेलो शिवम टावर टेक से बोल रहे हो?)\n[5s] CUSTOMER: Yes, tell me.   (कहिये)\n[5s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[9s] CUSTOMER: Brother, we have stopped operations for now actually, so right now any...   (भैया अभी अपन ने ऑपरेशन्स रोक रखे हैं एक्चुअली, तो अभी किसी...)\n[12s] AGENT: Oh, so your operations are on hold right now?   (अच्छा आपके ऑपरेशन्स अभी होल्ड पे हैं क्या?)\n[14s] CUSTOMER: Yes man, absolutely.   (हाँ यार, बिलकुल।)\n[16s] AGENT: Alright sir, okay, no issue.   (ठीक है सर, ओके, कोई इशू नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the agent's side but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer states operations are paused, try to ask when they might resume to schedule a future follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself to the contact at Shivam Tower Tech. The customer immediately stated that their company operations are on hold and they have no current requirements. The agent acknowledged this information and politely ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am Aditya Pandey calling from JSW One.\", \"comment\": \"Agent successfully greeted, used the company name, and identified himself and JSW One before the customer interrupted.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer immediately shut down the call, leaving no opportunity for the agent to deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no pitch could be delivered.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer proactively stated they have no requirement; the agent did not ask to qualify.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright sir, okay, no issue.\", \"comment\": \"The agent politely ended the call but did not attempt to set a future callback or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states operations are paused, try to ask when they might resume to schedule a future follow-up.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself to the contact at Shivam Tower Tech. The customer immediately stated that their company operations are on hold and they have no current requirements. The agent acknowledged this information and politely ended the call.\"}",
  "error": null,
  "latency_ms": 34190,
  "input_tokens": 2763,
  "output_tokens": 662,
  "created_at": "2026-09-25 11:20:42",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.612,
  "agent_talk_sec": 8.2,
  "customer_talk_sec": 5.2,
  "dead_air_sec": 30.6,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 234.1,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 32,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885856731",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.23,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178885856731",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.59,
      "end_s": 4.23,
      "text_en": "Hello, am I speaking to Shivam Tower Tech?",
      "text_native": "हेलो शिवम टावर टेक से बोल रहे हो?"
    },
    {
      "ucid": "21112178885856731",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.57,
      "end_s": 5.0,
      "text_en": "Yes, tell me.",
      "text_native": "कहिये"
    },
    {
      "ucid": "21112178885856731",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.36,
      "end_s": 8.24,
      "text_en": "Sir, hello, I am Aditya Pandey calling from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178885856731",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.58,
      "end_s": 12.0,
      "text_en": "Brother, we have stopped operations for now actually, so right now any...",
      "text_native": "भैया अभी अपन ने ऑपरेशन्स रोक रखे हैं एक्चुअली, तो अभी किसी..."
    },
    {
      "ucid": "21112178885856731",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 14.01,
      "text_en": "Oh, so your operations are on hold right now?",
      "text_native": "अच्छा आपके ऑपरेशन्स अभी होल्ड पे हैं क्या?"
    },
    {
      "ucid": "21112178885856731",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.23,
      "end_s": 15.23,
      "text_en": "Yes man, absolutely.",
      "text_native": "हाँ यार, बिलकुल।"
    },
    {
      "ucid": "21112178885856731",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.56,
      "end_s": 17.2,
      "text_en": "Alright sir, okay, no issue.",
      "text_native": "ठीक है सर, ओके, कोई इशू नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885856731",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I am Aditya Pandey calling from JSW One.",
      "comment": "Agent successfully greeted, used the company name, and identified himself and JSW One before the customer interrupted."
    },
    {
      "ucid": "21112178885856731",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer immediately shut down the call, leaving no opportunity for the agent to deliver a hook."
    },
    {
      "ucid": "21112178885856731",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178885856731",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no pitch could be delivered."
    },
    {
      "ucid": "21112178885856731",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer proactively stated they have no requirement; the agent did not ask to qualify."
    },
    {
      "ucid": "21112178885856731",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright sir, okay, no issue.",
      "comment": "The agent politely ended the call but did not attempt to set a future callback or next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}