{ "ucid": "21112178885779851", "call_date": "2026-09-08", "start_time": "2026-09-08 14:26:38", "end_time": "2026-09-08 14:31:00", "duration_sec": 262, "campaign": "MSME_IS_India_ProductOpps_Reg_Acc", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA96147b9088e0750cf13209b912d15d67.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 625, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178885779851__DIA96147b9088e0750cf13209b912d15d67.mp3", "audio_bytes": 718416, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 239.472, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Hello?\n[1s] CUSTOMER: Yes.\n[2s] AGENT: Uh yes, Mr. Saurabh, Rohit here from JSW One platforms.\n[6s] AGENT: Mr. Saurabh, I found your inquiry for TMT. Uh, you have made through the application JSW One MSME.\n[11s] AGENT: So just wanted to know a bit more like this inquiry is for like what purpose? Is it for your use or trading?\n[15s] CUSTOMER: No, it's for my use.\n[17s] AGENT: You need this at Bangalore?\n[18s] CUSTOMER: Bangalore.\n[19s] AGENT: Okay, and what is the total quantity you're looking for?\n[22s] CUSTOMER: Around 10 tons.\n[23s] AGENT: 10 tons. Okay. And uh what like what are you going to build with this?\n[27s] CUSTOMER: Uh why such questions? I mean, any reason?\n[30s] AGENT: Reason being, reason being my my uh rates whatever I'll be sharing, that is made on based on project. That we are we will be your billing will be directly through JSW itself. So JSW in the plant they need such details, project details, what is if if not if it's not a project, the uh like uh what is the end consumer, what is he doing? Like just to ensure that it is not used in retail. Because the rates will vary.\n[43s] CUSTOMER: No, it's for a developer and I am into construction. I am a contractor company.\n[47s] AGENT: Okay.\n[48s] CUSTOMER: By name Bharat Construction.\n[49s] AGENT: Bharat Construction, right.\n[50s] CUSTOMER: Yeah, we do a lot of our projects. We are into residential, commercial, everything.\n[54s] AGENT: Hm.\n[55s] CUSTOMER: And this specific requirement is for a apartment project. We are just trying out. This is our first purchase. We have never purchased online. So we wanted to see whether the rates are good. I mean we already have regular suppliers.\n[64s] AGENT: I know, I know. Yes.\n[65s] CUSTOMER: So we want to check whether we are getting a good benefit from here.\n[68s] AGENT: Noted. Yes, sir. Noted. Saurabh, can you do one favor for me? I have just dropped you my introduction uh to your WhatsApp, 7996... same number. You just share me the inquiry uh like because the inquiry which I could see here, it's there's a quite a mismatch I guess. It's just six tons with all the dias included. So you share me the inquiry...\n[78s] CUSTOMER: Okay, because I just wanted to get a rate, that's all.\n[80s] AGENT: I'll give you another one. Yeah, I'll give you the final delivered rate. When do you need the delivery?\n[83s] CUSTOMER: When do I need or where do I need?\n[85s] AGENT: No, where do you need? At what location?\n[86s] CUSTOMER: Kothanur. I need it on Kothanur, yeah, Hegde Nagar in Bangalore.\n[90s] AGENT: Okay, the pincode is 560077?\n[92s] CUSTOMER: Correct.\n[92s] AGENT: Right, okay. Noted. You share me the inquiry over your over WhatsApp. Uh I've just shared you. And then I'll quote you with for the same delivered rate, right?\n[98s] CUSTOMER: Okay, sir.\n[99s] AGENT: And what all brands you are preferring? Like JSW, SAIL, Tata?\n[101s] CUSTOMER: Primary brands.\n[103s] AGENT: Primary brands, na? Okay. So JSW, SAIL, Tata, JSPL...\n[104s] CUSTOMER: Vizag Steel, SAIL, all works. JSPL.\n[107s] AGENT: All right. And JSW anything, you can... there are many brands in JSW itself.\n[109s] CUSTOMER: Yeah, yeah. All right.\n[110s] AGENT: The one which is cheapest I'll quote you.\n[111s] CUSTOMER: Yeah, whatever is cheapest.\n[113s] AGENT: Hm hm hm. Noted. Noted, sir. You share me the inquiry. I'll I'll just check and give you back.\n[116s] CUSTOMER: Okay. Your name, sir?\n[117s] AGENT: My name is Rohit Mishra.\n[119s] CUSTOMER: Rohit Mishra. Okay, I'll save your number and send you the details.\n[121s] AGENT: Uh sir, I think you should not my number. This is company's DID number. You won't be able to call me back on this number. Uh the number over which I have shared you the WhatsApp, like I've texted you over WhatsApp, that number is my personal number. So like that is that I'll share to very limited customers who are trustworthy. So, like that's why.\n[130s] CUSTOMER: I got it. 9689...\n[131s] AGENT: Yeah, yeah, yeah. Yeah.\n[133s] CUSTOMER: All right. Please take care. I'll send it. Thanks.\n[135s] AGENT: Thank you.", "language": "English", "languages": "[\"English\"]", "turn_count": 49, "connected": 1, "audio_notes": "clear: Some background office chatter is present but does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "49 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.5, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When you promise a quote, always state a specific timeline like 'within 30 minutes' to set expectations and maintain control of the sale.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a construction contractor in Bangalore, inquired about 10 tons of TMT for a project and was highly price-sensitive. The agent successfully identified the customer's use case and location but did not provide a price or a specific timeline for a quote. The call ended with the agent asking the customer to send their detailed requirement via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Mr. Saurabh, I found your inquiry for TMT. Uh, you have made through the application JSW One MSME.\", \"comment\": \"Agent clearly referenced the customer's submission via the JSW One MSME application.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"what is the total quantity you're looking for?... where do you need? At what location?... When do you need the delivery?\", \"comment\": \"Agent confirmed quantity, location/pincode, and attempted to get timeline, but did not revalidate product/grade details.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"what are you going to build with this?... And what all brands you are preferring?\", \"comment\": \"Agent successfully discovered the end application and brand preference, but did not ask about monthly volume, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a price or timeline for the quote, instead asking the customer to send the inquiry via WhatsApp.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"your billing will be directly through JSW itself... just to ensure that it is not used in retail. Because the rates will vary.\", \"comment\": \"Agent did not re-pitch the platform and correctly reinforced the direct-from-mill pricing benefit when challenged.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When you promise a quote, always state a specific timeline like 'within 30 minutes' to set expectations and maintain control of the sale.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"why_call_used_app\", \"state\": \"handled\", \"evidence\": \"Uh why such questions? I mean, any reason?\", \"response\": \"Reason being... your billing will be directly through JSW itself. So JSW in the plant they need such details... to ensure that it is not used in retail. Because the rates will vary.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"Okay, because I just wanted to get a rate, that's all.\", \"response\": \"I'll give you the final delivered rate. When do you need the delivery?\"}], \"call_summary\": \"The customer, a construction contractor in Bangalore, inquired about 10 tons of TMT for a project and was highly price-sensitive. The agent successfully identified the customer's use case and location but did not provide a price or a specific timeline for a quote. The call ended with the agent asking the customer to send their detailed requirement via WhatsApp.\"}", "error": null, "latency_ms": 47012, "input_tokens": 3932, "output_tokens": 910, "created_at": "2026-09-25 23:02:08", "sentiment": "positive", "sentiment_score": 0.502, "sentiment_confidence": "high", "pos": 22, "neg": 1, "lex_hits": 26, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.641, "agent_talk_sec": 76.4, "customer_talk_sec": 42.7, "dead_air_sec": 142.9, "longest_monologue_sec": 13.2, "agent_wpm": 344.8, "interruptions": 0, "agent_turns": 26, "customer_turns": 23, "discovery_qs": 16, "words_agent": 439, "words_customer": 185, "monologue_heavy": 0, "turns": [ { "ucid": "21112178885779851", "idx": 0, "speaker": "agent", "start_s": 0.48, "end_s": 1.01, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178885779851", "idx": 1, "speaker": "customer", "start_s": 1.3, "end_s": 1.67, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178885779851", "idx": 2, "speaker": "agent", "start_s": 2.38, "end_s": 5.2, "text_en": "Uh yes, Mr. Saurabh, Rohit here from JSW One platforms.", "text_native": "Uh yes, Mr. Saurabh, Rohit here from JSW One platforms." }, { "ucid": "21112178885779851", "idx": 3, "speaker": "agent", "start_s": 6.2, "end_s": 10.2, "text_en": "Mr. Saurabh, I found your inquiry for TMT. Uh, you have made through the application JSW One MSME.", "text_native": "Mr. Saurabh, I found your inquiry for TMT. Uh, you have made through the application JSW One MSME." }, { "ucid": "21112178885779851", "idx": 4, "speaker": "agent", "start_s": 10.7, "end_s": 14.5, "text_en": "So just wanted to know a bit more like this inquiry is for like what purpose? Is it for your use or trading?", "text_native": "So just wanted to know a bit more like this inquiry is for like what purpose? Is it for your use or trading?" }, { "ucid": "21112178885779851", "idx": 5, "speaker": "customer", "start_s": 15.1, "end_s": 16.3, "text_en": "No, it's for my use.", "text_native": "No, it's for my use." }, { "ucid": "21112178885779851", "idx": 6, "speaker": "agent", "start_s": 16.7, "end_s": 17.9, "text_en": "You need this at Bangalore?", "text_native": "You need this at Bangalore?" }, { "ucid": "21112178885779851", "idx": 7, "speaker": "customer", "start_s": 18.4, "end_s": 19.0, "text_en": "Bangalore.", "text_native": "Bangalore." }, { "ucid": "21112178885779851", "idx": 8, "speaker": "agent", "start_s": 19.3, "end_s": 21.0, "text_en": "Okay, and what is the total quantity you're looking for?", "text_native": "Okay, and what is the total quantity you're looking for?" }, { "ucid": "21112178885779851", "idx": 9, "speaker": "customer", "start_s": 21.8, "end_s": 22.7, "text_en": "Around 10 tons.", "text_native": "Around 10 tons." }, { "ucid": "21112178885779851", "idx": 10, "speaker": "agent", "start_s": 23.1, "end_s": 26.6, "text_en": "10 tons. Okay. And uh what like what are you going to build with this?", "text_native": "10 tons. Okay. And uh what like what are you going to build with this?" }, { "ucid": "21112178885779851", "idx": 11, "speaker": "customer", "start_s": 27.4, "end_s": 29.6, "text_en": "Uh why such questions? I mean, any reason?", "text_native": "Uh why such questions? I mean, any reason?" }, { "ucid": "21112178885779851", "idx": 12, "speaker": "agent", "start_s": 29.6, "end_s": 42.8, "text_en": "Reason being, reason being my my uh rates whatever I'll be sharing, that is made on based on project. That we are we will be your billing will be directly through JSW itself. So JSW in the plant they need such details, project details, what is if if not if it's not a project, the uh like uh what is the end consumer, what is he doing? Like just to ensure that it is not used in retail. Because the rates will vary.", "text_native": "Reason being, reason being my my uh rates whatever I'll be sharing, that is made on based on project. That we are we will be your billing will be directly through JSW itself. So JSW in the plant they need such details, project details, what is if if not if it's not a project, the uh like uh what is the end consumer, what is he doing? Like just to ensure that it is not used in retail. Because the rates will vary." }, { "ucid": "21112178885779851", "idx": 13, "speaker": "customer", "start_s": 43.1, "end_s": 46.9, "text_en": "No, it's for a developer and I am into construction. I am a contractor company.", "text_native": "No, it's for a developer and I am into construction. I am a contractor company." }, { "ucid": "21112178885779851", "idx": 14, "speaker": "agent", "start_s": 47.1, "end_s": 47.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178885779851", "idx": 15, "speaker": "customer", "start_s": 47.5, "end_s": 48.8, "text_en": "By name Bharat Construction.", "text_native": "By name Bharat Construction." }, { "ucid": "21112178885779851", "idx": 16, "speaker": "agent", "start_s": 48.8, "end_s": 49.7, "text_en": "Bharat Construction, right.", "text_native": "Bharat Construction, right." }, { "ucid": "21112178885779851", "idx": 17, "speaker": "customer", "start_s": 49.7, "end_s": 53.8, "text_en": "Yeah, we do a lot of our projects. We are into residential, commercial, everything.", "text_native": "Yeah, we do a lot of our projects. We are into residential, commercial, everything." }, { "ucid": "21112178885779851", "idx": 18, "speaker": "agent", "start_s": 54.3, "end_s": 54.5, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "21112178885779851", "idx": 19, "speaker": "customer", "start_s": 55.1, "end_s": 64.0, "text_en": "And this specific requirement is for a apartment project. We are just trying out. This is our first purchase. We have never purchased online. So we wanted to see whether the rates are good. I mean we already have regular suppliers.", "text_native": "And this specific requirement is for a apartment project. We are just trying out. This is our first purchase. We have never purchased online. So we wanted to see whether the rates are good. I mean we already have regular suppliers." }, { "ucid": "21112178885779851", "idx": 20, "speaker": "agent", "start_s": 64.3, "end_s": 65.2, "text_en": "I know, I know. Yes.", "text_native": "I know, I know. Yes." }, { "ucid": "21112178885779851", "idx": 21, "speaker": "customer", "start_s": 65.2, "end_s": 67.4, "text_en": "So we want to check whether we are getting a good benefit from here.", "text_native": "So we want to check whether we are getting a good benefit from here." }, { "ucid": "21112178885779851", "idx": 22, "speaker": "agent", "start_s": 68.0, "end_s": 78.2, "text_en": "Noted. Yes, sir. Noted. Saurabh, can you do one favor for me? I have just dropped you my introduction uh to your WhatsApp, 7996... same number. You just share me the inquiry uh like because the inquiry which I could see here, it's there's a quite a mismatch I guess. It's just six tons with all the dias included. So you share me the inquiry...", "text_native": "Noted. Yes, sir. Noted. Saurabh, can you do one favor for me? I have just dropped you my introduction uh to your WhatsApp, 7996... same number. You just share me the inquiry uh like because the inquiry which I could see here, it's there's a quite a mismatch I guess. It's just six tons with all the dias included. So you share me the inquiry..." }, { "ucid": "21112178885779851", "idx": 23, "speaker": "customer", "start_s": 78.2, "end_s": 79.8, "text_en": "Okay, because I just wanted to get a rate, that's all.", "text_native": "Okay, because I just wanted to get a rate, that's all." }, { "ucid": "21112178885779851", "idx": 24, "speaker": "agent", "start_s": 79.8, "end_s": 82.8, "text_en": "I'll give you another one. Yeah, I'll give you the final delivered rate. When do you need the delivery?", "text_native": "I'll give you another one. Yeah, I'll give you the final delivered rate. When do you need the delivery?" }, { "ucid": "21112178885779851", "idx": 25, "speaker": "customer", "start_s": 83.4, "end_s": 84.7, "text_en": "When do I need or where do I need?", "text_native": "When do I need or where do I need?" }, { "ucid": "21112178885779851", "idx": 26, "speaker": "agent", "start_s": 85.1, "end_s": 86.4, "text_en": "No, where do you need? At what location?", "text_native": "No, where do you need? At what location?" }, { "ucid": "21112178885779851", "idx": 27, "speaker": "customer", "start_s": 86.4, "end_s": 89.1, "text_en": "Kothanur. I need it on Kothanur, yeah, Hegde Nagar in Bangalore.", "text_native": "Kothanur. I need it on Kothanur, yeah, Hegde Nagar in Bangalore." }, { "ucid": "21112178885779851", "idx": 28, "speaker": "agent", "start_s": 89.5, "end_s": 91.1, "text_en": "Okay, the pincode is 560077?", "text_native": "Okay, the pincode is 560077?" }, { "ucid": "21112178885779851", "idx": 29, "speaker": "customer", "start_s": 91.5, "end_s": 92.0, "text_en": "Correct.", "text_native": "Correct." }, { "ucid": "21112178885779851", "idx": 30, "speaker": "agent", "start_s": 92.4, "end_s": 97.6, "text_en": "Right, okay. Noted. You share me the inquiry over your over WhatsApp. Uh I've just shared you. And then I'll quote you with for the same delivered rate, right?", "text_native": "Right, okay. Noted. You share me the inquiry over your over WhatsApp. Uh I've just shared you. And then I'll quote you with for the same delivered rate, right?" }, { "ucid": "21112178885779851", "idx": 31, "speaker": "customer", "start_s": 97.9, "end_s": 98.5, "text_en": "Okay, sir.", "text_native": "Okay, sir." }, { "ucid": "21112178885779851", "idx": 32, "speaker": "agent", "start_s": 98.7, "end_s": 100.9, "text_en": "And what all brands you are preferring? Like JSW, SAIL, Tata?", "text_native": "And what all brands you are preferring? Like JSW, SAIL, Tata?" }, { "ucid": "21112178885779851", "idx": 33, "speaker": "customer", "start_s": 101.4, "end_s": 102.4, "text_en": "Primary brands.", "text_native": "Primary brands." }, { "ucid": "21112178885779851", "idx": 34, "speaker": "agent", "start_s": 102.7, "end_s": 104.4, "text_en": "Primary brands, na? Okay. So JSW, SAIL, Tata, JSPL...", "text_native": "Primary brands, na? Okay. So JSW, SAIL, Tata, JSPL..." }, { "ucid": "21112178885779851", "idx": 35, "speaker": "customer", "start_s": 104.4, "end_s": 106.1, "text_en": "Vizag Steel, SAIL, all works. JSPL.", "text_native": "Vizag Steel, SAIL, all works. JSPL." }, { "ucid": "21112178885779851", "idx": 36, "speaker": "agent", "start_s": 106.6, "end_s": 109.0, "text_en": "All right. And JSW anything, you can... there are many brands in JSW itself.", "text_native": "All right. And JSW anything, you can... there are many brands in JSW itself." }, { "ucid": "21112178885779851", "idx": 37, "speaker": "customer", "start_s": 109.0, "end_s": 109.8, "text_en": "Yeah, yeah. All right.", "text_native": "Yeah, yeah. All right." }, { "ucid": "21112178885779851", "idx": 38, "speaker": "agent", "start_s": 109.8, "end_s": 111.0, "text_en": "The one which is cheapest I'll quote you.", "text_native": "The one which is cheapest I'll quote you." }, { "ucid": "21112178885779851", "idx": 39, "speaker": "customer", "start_s": 111.0, "end_s": 112.1, "text_en": "Yeah, whatever is cheapest.", "text_native": "Yeah, whatever is cheapest." }, { "ucid": "21112178885779851", "idx": 40, "speaker": "agent", "start_s": 112.6, "end_s": 115.6, "text_en": "Hm hm hm. Noted. Noted, sir. You share me the inquiry. I'll I'll just check and give you back.", "text_native": "Hm hm hm. Noted. Noted, sir. You share me the inquiry. I'll I'll just check and give you back." }, { "ucid": "21112178885779851", "idx": 41, "speaker": "customer", "start_s": 116.0, "end_s": 116.8, "text_en": "Okay. Your name, sir?", "text_native": "Okay. Your name, sir?" }, { "ucid": "21112178885779851", "idx": 42, "speaker": "agent", "start_s": 117.2, "end_s": 118.2, "text_en": "My name is Rohit Mishra.", "text_native": "My name is Rohit Mishra." }, { "ucid": "21112178885779851", "idx": 43, "speaker": "customer", "start_s": 118.6, "end_s": 120.8, "text_en": "Rohit Mishra. Okay, I'll save your number and send you the details.", "text_native": "Rohit Mishra. Okay, I'll save your number and send you the details." }, { "ucid": "21112178885779851", "idx": 44, "speaker": "agent", "start_s": 121.0, "end_s": 129.8, "text_en": "Uh sir, I think you should not my number. This is company's DID number. You won't be able to call me back on this number. Uh the number over which I have shared you the WhatsApp, like I've texted you over WhatsApp, that number is my personal number. So like that is that I'll share to very limited customers who are trustworthy. So, like that's why.", "text_native": "Uh sir, I think you should not my number. This is company's DID number. You won't be able to call me back on this number. Uh the number over which I have shared you the WhatsApp, like I've texted you over WhatsApp, that number is my personal number. So like that is that I'll share to very limited customers who are trustworthy. So, like that's why." }, { "ucid": "21112178885779851", "idx": 45, "speaker": "customer", "start_s": 130.2, "end_s": 131.2, "text_en": "I got it. 9689...", "text_native": "I got it. 9689..." }, { "ucid": "21112178885779851", "idx": 46, "speaker": "agent", "start_s": 131.4, "end_s": 132.5, "text_en": "Yeah, yeah, yeah. Yeah.", "text_native": "Yeah, yeah, yeah. Yeah." }, { "ucid": "21112178885779851", "idx": 47, "speaker": "customer", "start_s": 133.1, "end_s": 134.9, "text_en": "All right. Please take care. I'll send it. Thanks.", "text_native": "All right. Please take care. I'll send it. Thanks." }, { "ucid": "21112178885779851", "idx": 48, "speaker": "agent", "start_s": 135.3, "end_s": 135.8, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178885779851", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Mr. Saurabh, I found your inquiry for TMT. Uh, you have made through the application JSW One MSME.", "comment": "Agent clearly referenced the customer's submission via the JSW One MSME application." }, { "ucid": "21112178885779851", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 3, "evidence": "what is the total quantity you're looking for?... where do you need? At what location?... When do you need the delivery?", "comment": "Agent confirmed quantity, location/pincode, and attempted to get timeline, but did not revalidate product/grade details." }, { "ucid": "21112178885779851", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 2, "evidence": "what are you going to build with this?... And what all brands you are preferring?", "comment": "Agent successfully discovered the end application and brand preference, but did not ask about monthly volume, JSW share, or payment terms." }, { "ucid": "21112178885779851", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a price or timeline for the quote, instead asking the customer to send the inquiry via WhatsApp." }, { "ucid": "21112178885779851", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "your billing will be directly through JSW itself... just to ensure that it is not used in retail. Because the rates will vary.", "comment": "Agent did not re-pitch the platform and correctly reinforced the direct-from-mill pricing benefit when challenged." } ], "objections": [ { "ucid": "21112178885779851", "obj_type": "why_call_used_app", "state": "handled", "evidence": "Uh why such questions? I mean, any reason?", "response": "Reason being... your billing will be directly through JSW itself. So JSW in the plant they need such details... to ensure that it is not used in retail. Because the rates will vary." }, { "ucid": "21112178885779851", "obj_type": "send_price_will_think", "state": "handled", "evidence": "Okay, because I just wanted to get a rate, that's all.", "response": "I'll give you the final delivered rate. When do you need the delivery?" } ], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }