Call 21112178885724461 2026-09-08 · sudeeps · 3:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 48 turns, clean transcript (0% inaudible) | Hindi | 48 | new_registration (campaign_name:high) |
Audio: clear: The conversation is a clear example of code-mixing (Hinglish), with many English technical and business terms used within Hindi sentences.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
geo: unknown_area
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +23/−1
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type/end use. No questions were asked about monthly tonnage, brands used, payment terms, or past JSW buying history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Platform education
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. The conversation focused on market price volatility instead.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
−0.5 pts
Verify basic profile (4 Qs)
The agent verified the customer's name/company and location, but did not ask about their role in procurement or verify their contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Pravesh ji, this is Sudip speaking from JSW One, Jindal Steel. Yes, your company was registered, sir, on our portal for this Goa, Goa location.
First opportunity identified
When will you need the material? ... it will be required in another ten, ten days. ... I will call you on the 17th, 17th.
Summary
The customer needs approximately 8 tons of TMT 550D for his house construction in Goa, with a requirement date about 10 days from the call. The agent identified the need and timeline but skipped most discovery questions and platform education. The call concluded with the agent scheduling a specific callback for the 17th and asking the customer to send details via WhatsApp to confirm serviceability in Goa.
Coaching
You missed a key opportunity to build value by skipping discovery and platform education; use the script to understand the customer's business before discussing price.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Pravesh ji, this is Sudip speaking from JSW One, Jindal Steel. Yes, your company was registered, sir, on our portal for this Goa, Goa location. The agent gave a professional opening, stated his name and company, and referenced the customer's recent registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Hello, Mr. Pravesh from Priya Advertising? ... for this Goa, Goa location. The agent verified the customer's name/company and location, but did not ask about their role in procurement or verify their contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | This material that you are taking, is this for trading purpose or The agent only asked about the business type/end use. No questions were asked about monthly tonnage, brands used, payment terms, or past JSW buying history. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. The conversation focused on market price volatility instead. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | When will you need the material? ... it will be required in another ten, ten days. ... I will call you on the 17th, 17th. The customer had a requirement, but for 10 days out. The agent correctly identified this and scheduled a specific callback date closer to the requirement time. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | I will, I will call you on the 17th, 17th. The call ended with a clear outcome: a specific callback date was confirmed with the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.79 heavy | 103.3s | 27.4s | 60.3s | 41.3s | 229.4 | 0 | 24 | 24 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
हेलो?
agent
2.2s
Hello, Mr. Pravesh from Priya Advertising?
हेलो, मिस्टर प्रवीश फ्रॉम प्रिया एडवरटाइजिंग?
customer
4.2s
Yes yes, tell me.
हां हां, बोलिए।
agent
5.1s
Pravesh ji, this is Sudip speaking from JSW One, Jindal Steel.
प्रवीश जी, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील।
customer
7.8s
From JSW?
JSW से?
agent
8.7s
Yes, your company was registered, sir, on our portal for this Goa, Goa location. Just wanted to understand, do you have any requirement for steel right now, sir?
Yes, ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे for this Goa, Goa location. Just wanted to understand अभी स्टील में कुछ रिक्वायरमेंट है सर आपको?
customer
13.8s
Yes, I needed steel. I needed about eight tons.
हां, स्टील चाहिए था। एक आठ टन तक चाहिए था मुझे।
agent
16.2s
Okay. What is the grade?
अच्छा। कौनसा ग्रेड है?
customer
17.8s
550.
agent
18.7s
Okay 550. You need TMT rod?
अच्छा 550. TMT rod चाहिए आपको?
customer
20.1s
Yes, TMT.
हां TMT.
agent
20.7s
Will 550D work?
550D चलेगा?
customer
22.0s
Yes, 550D itself, right?
हां 550D ही ना।
agent
23.1s
Okay. And grade, which company do you need? JSW, Tata, do you need primary, secondary?
Okay. And ग्रेड अपना कौनसे कंपनी का चाहिए? JSW, Tata, प्राइमरी में चाहिए, सेकेंडरी?
customer
26.5s
Where are you calling from?
आप किधर से बात कर रहे हो?
agent
27.7s
I am calling from the Mumbai head office.
मैं मुंबई हेड ऑफिस से बात कर रहा हूं।
customer
29.2s
You are calling from Mumbai?
मुंबई से बात कर रहे हो?
agent
30.7s
Hmm.
हम्म।
customer
31.2s
So how will you arrange it in Goa?
तो आप गोवा में कैसे अरेंज करवाओगे?
agent
32.8s
Uh sir, we are operating pan India.
agent
34.5s
So I just needed a little detailed information about your company. This material that you are taking, is this for trading purpose or
तो मुझे बस आपके कंपनी के बारे में थोड़ा डिटेल इंफॉर्मेशन चाहिए था। आप ये जो मटेरियल ले रहे हो, this is for trading purpose or
customer
38.5s
No no no, our construction, house construction is going on. For that. We have to lay the slab now, right, so we needed steel for the slab.
नहीं नहीं नहीं, हमारा कंस्ट्रक्शन, घर का कंस्ट्रक्शन चल रहा है। उसके लिए। स्लैब अभी डालना है ना, स्लैब के लिए स्टील चाहिए था।
agent
42.8s
Okay, you need it for the slab. When will you need the material? Do you need it immediately or do you just need the pricing for now?
अच्छा, स्लैब के लिए चाहिए। कभी लगने वाला है मटेरियल? इमीडिएट लगने वाला है कि अभी प्राइसिंग चाहिए सिर्फ?
customer
45.8s
I needed the pricing now and it will be required in another ten, ten days.
अभी प्राइसिंग चाहिए था मुझे और एक दस, दस दिन में लगेगा।
agent
48.2s
Okay, so Pravesh ji,
Okay, तो प्रवीश जी,
customer
48.8s
The shuttering is going on right now.
अभी शटरिंग चालू है।
agent
50.0s
Okay, the shuttering is going on right now. What we will do, Pravesh ji, is that the price of steel is quite volatile. If I give you a quotation today, okay, for eight tons, that quotation is valid till EOD only, it will be valid till the evening. If you need it after ten days,
अच्छा, अभी शटरिंग चालू है। What we will do ना प्रवीश जी, स्टील का प्राइस है ना, काफी वोलेटाइल है। मैं अगर आपको आज एक कोटेशन देता हूं, okay, for eight tons, that quotation is valid till EOD only, इवनिंग तक वैलिड रहेगा। दस दिन के बाद अगर लगने वाला रहेगा ना,
customer
57.2s
How volatile is it? I mean, how much does it increase, how much
कितना मतलब वोलेटाइल है? मतलब कितना बढ़ता है, कितना
agent
59.2s
Every, every, it is only increasing right now. Everyday we see
Every, every, बढ़ ही रहा है अभी। Everyday we see
customer
100.5s
Oh, it's only increasing?
अच्छा बढ़ ही रहा है?
agent
101.3s
It's only increasing, it's not decreasing, sir. The reason being, coal prices have increased.
बढ़ ही रहा है, घट नहीं रहा है सर। The reason being, कोल के प्राइसेस बढ़ गए हैं।
customer
104.0s
Okay.
agent
104.8s
Okay? So to make steel, in the blast furnace, coal is used.
ठीक है? तो स्टील बनाने के लिए जो ब्लास्ट फर्नेस में है ना, कोल यूज होता है।
customer
107.0s
Yes yes yes yes.
हां हां हां हां।
agent
108.0s
That is the reason prices are going up on a daily basis. So what we will do, today is the 8th. Roughly when will you need the material?
That is the reason prices are going up on a daily basis. So what we will do, अभी आज है आपका आठ तारीख। आपको मोटा-मोटा कब तक लगेगा मटेरियल?
customer
112.8s
Around the 19th, yes.
एक उन्नीस तारीख तक हां।
agent
114.8s
On the 19th, right? I will, I will call you on the 17th, 17th.
उन्नीस तारीख को ना? मैं आपको, मैं आपको सत्रह, सत्रह को फोन करता हूं मैं आपको।
customer
117.5s
Okay.
agent
118.0s
So on the 17th
तो सत्रह को
customer
118.7s
But tell me today's, what is the current rate, what is the latest now?
पर आज का तो बता दीजिए, क्या चल रहा है अभी, अभी लेटेस्ट क्या है?
agent
121.0s
I will have to check that once. From your end, I will need the sizes. How much 8mm you need, how much 10mm you need, with full delivery location, so that I can make an inquiry in the system and give you the quote. So I will
वो तो एक बार मेरेको चेक करना पड़ेगा। आपके एंड से मेरेको साइजेस लगेंगी। 8mm कितना चाहिए, 10mm कितना चाहिए, with full delivery location, so that I can make an inquiry in the system and give you the code. So मैं आपको
customer
126.8s
You are directly from company?
agent
128.0s
Yes, I'm calling you directly from the company.
customer
129.8s
Okay.
agent
130.5s
So, uh, this, I am now sending you a 'Hi' on WhatsApp from my official number. At present I am calling from a systems number. You send me the sizes and full delivery address. Let me check with my team whether it is feasible to serve at your location or not, okay?
So, uh, this, मैं आपको है ना अभी WhatsApp पे हाय लिख रहा हूं from my official number. At present I am calling from systems number. आप मेरेको साइजेस और फुल डिलीवरी एड्रेस भेज दो। Let me check with my team whether it is feasible to serve at your location or not, okay?
customer
138.2s
Okay, okay.
agent
139.2s
Fine. Thank you so much. Bye.
customer
141.0s
Thank you.