{
  "ucid": "21112178885724461",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:17:24",
  "end_time": "2026-09-08 14:20:35",
  "duration_sec": 191,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA07ef84a8aae6314bc4ce6d9c82376178.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 626,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178885724461__DIA07ef84a8aae6314bc4ce6d9c82376178.mp3",
  "audio_bytes": 530496,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 176.832,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello, Mr. Pravesh from Priya Advertising?   (हेलो, मिस्टर प्रवीश फ्रॉम प्रिया एडवरटाइजिंग?)\n[4s] CUSTOMER: Yes yes, tell me.   (हां हां, बोलिए।)\n[5s] AGENT: Pravesh ji, this is Sudip speaking from JSW One, Jindal Steel.   (प्रवीश जी, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील।)\n[8s] CUSTOMER: From JSW?   (JSW से?)\n[9s] AGENT: Yes, your company was registered, sir, on our portal for this Goa, Goa location. Just wanted to understand, do you have any requirement for steel right now, sir?   (Yes, ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे for this Goa, Goa location. Just wanted to understand अभी स्टील में कुछ रिक्वायरमेंट है सर आपको?)\n[14s] CUSTOMER: Yes, I needed steel. I needed about eight tons.   (हां, स्टील चाहिए था। एक आठ टन तक चाहिए था मुझे।)\n[16s] AGENT: Okay. What is the grade?   (अच्छा। कौनसा ग्रेड है?)\n[18s] CUSTOMER: 550.\n[19s] AGENT: Okay 550. You need TMT rod?   (अच्छा 550. TMT rod चाहिए आपको?)\n[20s] CUSTOMER: Yes, TMT.   (हां TMT.)\n[21s] AGENT: Will 550D work?   (550D चलेगा?)\n[22s] CUSTOMER: Yes, 550D itself, right?   (हां 550D ही ना।)\n[23s] AGENT: Okay. And grade, which company do you need? JSW, Tata, do you need primary, secondary?   (Okay. And ग्रेड अपना कौनसे कंपनी का चाहिए? JSW, Tata, प्राइमरी में चाहिए, सेकेंडरी?)\n[26s] CUSTOMER: Where are you calling from?   (आप किधर से बात कर रहे हो?)\n[28s] AGENT: I am calling from the Mumbai head office.   (मैं मुंबई हेड ऑफिस से बात कर रहा हूं।)\n[29s] CUSTOMER: You are calling from Mumbai?   (मुंबई से बात कर रहे हो?)\n[31s] AGENT: Hmm.   (हम्म।)\n[31s] CUSTOMER: So how will you arrange it in Goa?   (तो आप गोवा में कैसे अरेंज करवाओगे?)\n[33s] AGENT: Uh sir, we are operating pan India.\n[34s] AGENT: So I just needed a little detailed information about your company. This material that you are taking, is this for trading purpose or   (तो मुझे बस आपके कंपनी के बारे में थोड़ा डिटेल इंफॉर्मेशन चाहिए था। आप ये जो मटेरियल ले रहे हो, this is for trading purpose or)\n[38s] CUSTOMER: No no no, our construction, house construction is going on. For that. We have to lay the slab now, right, so we needed steel for the slab.   (नहीं नहीं नहीं, हमारा कंस्ट्रक्शन, घर का कंस्ट्रक्शन चल रहा है। उसके लिए। स्लैब अभी डालना है ना, स्लैब के लिए स्टील चाहिए था।)\n[43s] AGENT: Okay, you need it for the slab. When will you need the material? Do you need it immediately or do you just need the pricing for now?   (अच्छा, स्लैब के लिए चाहिए। कभी लगने वाला है मटेरियल? इमीडिएट लगने वाला है कि अभी प्राइसिंग चाहिए सिर्फ?)\n[46s] CUSTOMER: I needed the pricing now and it will be required in another ten, ten days.   (अभी प्राइसिंग चाहिए था मुझे और एक दस, दस दिन में लगेगा।)\n[48s] AGENT: Okay, so Pravesh ji,   (Okay, तो प्रवीश जी,)\n[49s] CUSTOMER: The shuttering is going on right now.   (अभी शटरिंग चालू है।)\n[50s] AGENT: Okay, the shuttering is going on right now. What we will do, Pravesh ji, is that the price of steel is quite volatile. If I give you a quotation today, okay, for eight tons, that quotation is valid till EOD only, it will be valid till the evening. If you need it after ten days,   (अच्छा, अभी शटरिंग चालू है। What we will do ना प्रवीश जी, स्टील का प्राइस है ना, काफी वोलेटाइल है। मैं अगर आपको आज एक कोटेशन देता हूं, okay, for eight tons, that quotation is valid till EOD only, इवनिंग तक वैलिड रहेगा। दस दिन के बाद अगर लगने वाला रहेगा ना,)\n[57s] CUSTOMER: How volatile is it? I mean, how much does it increase, how much   (कितना मतलब वोलेटाइल है? मतलब कितना बढ़ता है, कितना)\n[59s] AGENT: Every, every, it is only increasing right now. Everyday we see   (Every, every, बढ़ ही रहा है अभी। Everyday we see)\n[100s] CUSTOMER: Oh, it's only increasing?   (अच्छा बढ़ ही रहा है?)\n[101s] AGENT: It's only increasing, it's not decreasing, sir. The reason being, coal prices have increased.   (बढ़ ही रहा है, घट नहीं रहा है सर। The reason being, कोल के प्राइसेस बढ़ गए हैं।)\n[104s] CUSTOMER: Okay.\n[105s] AGENT: Okay? So to make steel, in the blast furnace, coal is used.   (ठीक है? तो स्टील बनाने के लिए जो ब्लास्ट फर्नेस में है ना, कोल यूज होता है।)\n[107s] CUSTOMER: Yes yes yes yes.   (हां हां हां हां।)\n[108s] AGENT: That is the reason prices are going up on a daily basis. So what we will do, today is the 8th. Roughly when will you need the material?   (That is the reason prices are going up on a daily basis. So what we will do, अभी आज है आपका आठ तारीख। आपको मोटा-मोटा कब तक लगेगा मटेरियल?)\n[113s] CUSTOMER: Around the 19th, yes.   (एक उन्नीस तारीख तक हां।)\n[115s] AGENT: On the 19th, right? I will, I will call you on the 17th, 17th.   (उन्नीस तारीख को ना? मैं आपको, मैं आपको सत्रह, सत्रह को फोन करता हूं मैं आपको।)\n[118s] CUSTOMER: Okay.\n[118s] AGENT: So on the 17th   (तो सत्रह को)\n[119s] CUSTOMER: But tell me today's, what is the current rate, what is the latest now?   (पर आज का तो बता दीजिए, क्या चल रहा है अभी, अभी लेटेस्ट क्या है?)\n[121s] AGENT: I will have to check that once. From your end, I will need the sizes. How much 8mm you need, how much 10mm you need, with full delivery location, so that I can make an inquiry in the system and give you the quote. So I will   (वो तो एक बार मेरेको चेक करना पड़ेगा। आपके एंड से मेरेको साइजेस लगेंगी। 8mm कितना चाहिए, 10mm कितना चाहिए, with full delivery location, so that I can make an inquiry in the system and give you the code. So मैं आपको)\n[127s] CUSTOMER: You are directly from company?\n[128s] AGENT: Yes, I'm calling you directly from the company.\n[130s] CUSTOMER: Okay.\n[130s] AGENT: So, uh, this, I am now sending you a 'Hi' on WhatsApp from my official number. At present I am calling from a systems number. You send me the sizes and full delivery address. Let me check with my team whether it is feasible to serve at your location or not, okay?   (So, uh, this, मैं आपको है ना अभी WhatsApp पे हाय लिख रहा हूं from my official number. At present I am calling from systems number. आप मेरेको साइजेस और फुल डिलीवरी एड्रेस भेज दो। Let me check with my team whether it is feasible to serve at your location or not, okay?)\n[138s] CUSTOMER: Okay, okay.\n[139s] AGENT: Fine. Thank you so much. Bye.\n[141s] CUSTOMER: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 48,
  "connected": 1,
  "audio_notes": "clear: The conversation is a clear example of code-mixing (Hinglish), with many English technical and business terms used within Hindi sentences.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "48 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "You missed a key opportunity to build value by skipping discovery and platform education; use the script to understand the customer's business before discussing price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 1,
  "geo_reason": "unknown_area",
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer needs approximately 8 tons of TMT 550D for his house construction in Goa, with a requirement date about 10 days from the call. The agent identified the need and timeline but skipped most discovery questions and platform education. The call concluded with the agent scheduling a specific callback for the 17th and asking the customer to send details via WhatsApp to confirm serviceability in Goa.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Pravesh ji, this is Sudip speaking from JSW One, Jindal Steel. Yes, your company was registered, sir, on our portal for this Goa, Goa location.\", \"comment\": \"The agent gave a professional opening, stated his name and company, and referenced the customer's recent registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Hello, Mr. Pravesh from Priya Advertising? ... for this Goa, Goa location.\", \"comment\": \"The agent verified the customer's name/company and location, but did not ask about their role in procurement or verify their contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"This material that you are taking, is this for trading purpose or\", \"comment\": \"The agent only asked about the business type/end use. No questions were asked about monthly tonnage, brands used, payment terms, or past JSW buying history.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. The conversation focused on market price volatility instead.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"When will you need the material? ... it will be required in another ten, ten days. ... I will call you on the 17th, 17th.\", \"comment\": \"The customer had a requirement, but for 10 days out. The agent correctly identified this and scheduled a specific callback date closer to the requirement time.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will, I will call you on the 17th, 17th.\", \"comment\": \"The call ended with a clear outcome: a specific callback date was confirmed with the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed a key opportunity to build value by skipping discovery and platform education; use the script to understand the customer's business before discussing price.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": true, \"geo_reason\": \"unknown_area\", \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer needs approximately 8 tons of TMT 550D for his house construction in Goa, with a requirement date about 10 days from the call. The agent identified the need and timeline but skipped most discovery questions and platform education. The call concluded with the agent scheduling a specific callback for the 17th and asking the customer to send details via WhatsApp to confirm serviceability in Goa.\"}",
  "error": null,
  "latency_ms": 28400,
  "input_tokens": 4551,
  "output_tokens": 879,
  "created_at": "2026-09-25 11:20:47",
  "sentiment": "positive",
  "sentiment_score": 0.418,
  "sentiment_confidence": "high",
  "pos": 23,
  "neg": 1,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.79,
  "agent_talk_sec": 103.3,
  "customer_talk_sec": 27.4,
  "dead_air_sec": 60.3,
  "longest_monologue_sec": 41.3,
  "agent_wpm": 229.4,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 24,
  "discovery_qs": 13,
  "words_agent": 395,
  "words_customer": 141,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178885724461",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.4,
      "end_s": 1.9,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 4.0,
      "text_en": "Hello, Mr. Pravesh from Priya Advertising?",
      "text_native": "हेलो, मिस्टर प्रवीश फ्रॉम प्रिया एडवरटाइजिंग?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.9,
      "text_en": "Yes yes, tell me.",
      "text_native": "हां हां, बोलिए।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 7.5,
      "text_en": "Pravesh ji, this is Sudip speaking from JSW One, Jindal Steel.",
      "text_native": "प्रवीश जी, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.5,
      "text_en": "From JSW?",
      "text_native": "JSW से?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 13.5,
      "text_en": "Yes, your company was registered, sir, on our portal for this Goa, Goa location. Just wanted to understand, do you have any requirement for steel right now, sir?",
      "text_native": "Yes, ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे for this Goa, Goa location. Just wanted to understand अभी स्टील में कुछ रिक्वायरमेंट है सर आपको?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 16.0,
      "text_en": "Yes, I needed steel. I needed about eight tons.",
      "text_native": "हां, स्टील चाहिए था। एक आठ टन तक चाहिए था मुझे।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.2,
      "end_s": 17.5,
      "text_en": "Okay. What is the grade?",
      "text_native": "अच्छा। कौनसा ग्रेड है?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.5,
      "text_en": "550.",
      "text_native": "550."
    },
    {
      "ucid": "21112178885724461",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.7,
      "end_s": 20.0,
      "text_en": "Okay 550. You need TMT rod?",
      "text_native": "अच्छा 550. TMT rod चाहिए आपको?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 20.6,
      "text_en": "Yes, TMT.",
      "text_native": "हां TMT."
    },
    {
      "ucid": "21112178885724461",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.7,
      "end_s": 21.7,
      "text_en": "Will 550D work?",
      "text_native": "550D चलेगा?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 22.8,
      "text_en": "Yes, 550D itself, right?",
      "text_native": "हां 550D ही ना।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.1,
      "end_s": 26.5,
      "text_en": "Okay. And grade, which company do you need? JSW, Tata, do you need primary, secondary?",
      "text_native": "Okay. And ग्रेड अपना कौनसे कंपनी का चाहिए? JSW, Tata, प्राइमरी में चाहिए, सेकेंडरी?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 27.5,
      "text_en": "Where are you calling from?",
      "text_native": "आप किधर से बात कर रहे हो?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.7,
      "end_s": 29.1,
      "text_en": "I am calling from the Mumbai head office.",
      "text_native": "मैं मुंबई हेड ऑफिस से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 30.2,
      "text_en": "You are calling from Mumbai?",
      "text_native": "मुंबई से बात कर रहे हो?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.7,
      "end_s": 31.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 32.6,
      "text_en": "So how will you arrange it in Goa?",
      "text_native": "तो आप गोवा में कैसे अरेंज करवाओगे?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 19,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 34.3,
      "text_en": "Uh sir, we are operating pan India.",
      "text_native": "Uh sir, we are operating pan India."
    },
    {
      "ucid": "21112178885724461",
      "idx": 20,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 38.5,
      "text_en": "So I just needed a little detailed information about your company. This material that you are taking, is this for trading purpose or",
      "text_native": "तो मुझे बस आपके कंपनी के बारे में थोड़ा डिटेल इंफॉर्मेशन चाहिए था। आप ये जो मटेरियल ले रहे हो, this is for trading purpose or"
    },
    {
      "ucid": "21112178885724461",
      "idx": 21,
      "speaker": "customer",
      "start_s": 38.5,
      "end_s": 42.5,
      "text_en": "No no no, our construction, house construction is going on. For that. We have to lay the slab now, right, so we needed steel for the slab.",
      "text_native": "नहीं नहीं नहीं, हमारा कंस्ट्रक्शन, घर का कंस्ट्रक्शन चल रहा है। उसके लिए। स्लैब अभी डालना है ना, स्लैब के लिए स्टील चाहिए था।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 22,
      "speaker": "agent",
      "start_s": 42.8,
      "end_s": 45.6,
      "text_en": "Okay, you need it for the slab. When will you need the material? Do you need it immediately or do you just need the pricing for now?",
      "text_native": "अच्छा, स्लैब के लिए चाहिए। कभी लगने वाला है मटेरियल? इमीडिएट लगने वाला है कि अभी प्राइसिंग चाहिए सिर्फ?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 23,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 48.1,
      "text_en": "I needed the pricing now and it will be required in another ten, ten days.",
      "text_native": "अभी प्राइसिंग चाहिए था मुझे और एक दस, दस दिन में लगेगा।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 24,
      "speaker": "agent",
      "start_s": 48.2,
      "end_s": 48.8,
      "text_en": "Okay, so Pravesh ji,",
      "text_native": "Okay, तो प्रवीश जी,"
    },
    {
      "ucid": "21112178885724461",
      "idx": 25,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 49.8,
      "text_en": "The shuttering is going on right now.",
      "text_native": "अभी शटरिंग चालू है।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 26,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 57.1,
      "text_en": "Okay, the shuttering is going on right now. What we will do, Pravesh ji, is that the price of steel is quite volatile. If I give you a quotation today, okay, for eight tons, that quotation is valid till EOD only, it will be valid till the evening. If you need it after ten days,",
      "text_native": "अच्छा, अभी शटरिंग चालू है। What we will do ना प्रवीश जी, स्टील का प्राइस है ना, काफी वोलेटाइल है। मैं अगर आपको आज एक कोटेशन देता हूं, okay, for eight tons, that quotation is valid till EOD only, इवनिंग तक वैलिड रहेगा। दस दिन के बाद अगर लगने वाला रहेगा ना,"
    },
    {
      "ucid": "21112178885724461",
      "idx": 27,
      "speaker": "customer",
      "start_s": 57.2,
      "end_s": 59.1,
      "text_en": "How volatile is it? I mean, how much does it increase, how much",
      "text_native": "कितना मतलब वोलेटाइल है? मतलब कितना बढ़ता है, कितना"
    },
    {
      "ucid": "21112178885724461",
      "idx": 28,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 100.5,
      "text_en": "Every, every, it is only increasing right now. Everyday we see",
      "text_native": "Every, every, बढ़ ही रहा है अभी। Everyday we see"
    },
    {
      "ucid": "21112178885724461",
      "idx": 29,
      "speaker": "customer",
      "start_s": 100.5,
      "end_s": 101.2,
      "text_en": "Oh, it's only increasing?",
      "text_native": "अच्छा बढ़ ही रहा है?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 30,
      "speaker": "agent",
      "start_s": 101.3,
      "end_s": 103.8,
      "text_en": "It's only increasing, it's not decreasing, sir. The reason being, coal prices have increased.",
      "text_native": "बढ़ ही रहा है, घट नहीं रहा है सर। The reason being, कोल के प्राइसेस बढ़ गए हैं।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 31,
      "speaker": "customer",
      "start_s": 104.0,
      "end_s": 104.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178885724461",
      "idx": 32,
      "speaker": "agent",
      "start_s": 104.8,
      "end_s": 107.0,
      "text_en": "Okay? So to make steel, in the blast furnace, coal is used.",
      "text_native": "ठीक है? तो स्टील बनाने के लिए जो ब्लास्ट फर्नेस में है ना, कोल यूज होता है।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 33,
      "speaker": "customer",
      "start_s": 107.0,
      "end_s": 107.8,
      "text_en": "Yes yes yes yes.",
      "text_native": "हां हां हां हां।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 34,
      "speaker": "agent",
      "start_s": 108.0,
      "end_s": 112.5,
      "text_en": "That is the reason prices are going up on a daily basis. So what we will do, today is the 8th. Roughly when will you need the material?",
      "text_native": "That is the reason prices are going up on a daily basis. So what we will do, अभी आज है आपका आठ तारीख। आपको मोटा-मोटा कब तक लगेगा मटेरियल?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 35,
      "speaker": "customer",
      "start_s": 112.8,
      "end_s": 114.5,
      "text_en": "Around the 19th, yes.",
      "text_native": "एक उन्नीस तारीख तक हां।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 36,
      "speaker": "agent",
      "start_s": 114.8,
      "end_s": 117.2,
      "text_en": "On the 19th, right? I will, I will call you on the 17th, 17th.",
      "text_native": "उन्नीस तारीख को ना? मैं आपको, मैं आपको सत्रह, सत्रह को फोन करता हूं मैं आपको।"
    },
    {
      "ucid": "21112178885724461",
      "idx": 37,
      "speaker": "customer",
      "start_s": 117.5,
      "end_s": 117.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178885724461",
      "idx": 38,
      "speaker": "agent",
      "start_s": 118.0,
      "end_s": 118.5,
      "text_en": "So on the 17th",
      "text_native": "तो सत्रह को"
    },
    {
      "ucid": "21112178885724461",
      "idx": 39,
      "speaker": "customer",
      "start_s": 118.7,
      "end_s": 120.8,
      "text_en": "But tell me today's, what is the current rate, what is the latest now?",
      "text_native": "पर आज का तो बता दीजिए, क्या चल रहा है अभी, अभी लेटेस्ट क्या है?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 40,
      "speaker": "agent",
      "start_s": 121.0,
      "end_s": 126.8,
      "text_en": "I will have to check that once. From your end, I will need the sizes. How much 8mm you need, how much 10mm you need, with full delivery location, so that I can make an inquiry in the system and give you the quote. So I will",
      "text_native": "वो तो एक बार मेरेको चेक करना पड़ेगा। आपके एंड से मेरेको साइजेस लगेंगी। 8mm कितना चाहिए, 10mm कितना चाहिए, with full delivery location, so that I can make an inquiry in the system and give you the code. So मैं आपको"
    },
    {
      "ucid": "21112178885724461",
      "idx": 41,
      "speaker": "customer",
      "start_s": 126.8,
      "end_s": 127.9,
      "text_en": "You are directly from company?",
      "text_native": "You are directly from company?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 42,
      "speaker": "agent",
      "start_s": 128.0,
      "end_s": 129.5,
      "text_en": "Yes, I'm calling you directly from the company.",
      "text_native": "Yes, I'm calling you directly from the company."
    },
    {
      "ucid": "21112178885724461",
      "idx": 43,
      "speaker": "customer",
      "start_s": 129.8,
      "end_s": 130.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178885724461",
      "idx": 44,
      "speaker": "agent",
      "start_s": 130.5,
      "end_s": 138.1,
      "text_en": "So, uh, this, I am now sending you a 'Hi' on WhatsApp from my official number. At present I am calling from a systems number. You send me the sizes and full delivery address. Let me check with my team whether it is feasible to serve at your location or not, okay?",
      "text_native": "So, uh, this, मैं आपको है ना अभी WhatsApp पे हाय लिख रहा हूं from my official number. At present I am calling from systems number. आप मेरेको साइजेस और फुल डिलीवरी एड्रेस भेज दो। Let me check with my team whether it is feasible to serve at your location or not, okay?"
    },
    {
      "ucid": "21112178885724461",
      "idx": 45,
      "speaker": "customer",
      "start_s": 138.2,
      "end_s": 138.8,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178885724461",
      "idx": 46,
      "speaker": "agent",
      "start_s": 139.2,
      "end_s": 140.5,
      "text_en": "Fine. Thank you so much. Bye.",
      "text_native": "Fine. Thank you so much. Bye."
    },
    {
      "ucid": "21112178885724461",
      "idx": 47,
      "speaker": "customer",
      "start_s": 141.0,
      "end_s": 141.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178885724461",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Pravesh ji, this is Sudip speaking from JSW One, Jindal Steel. Yes, your company was registered, sir, on our portal for this Goa, Goa location.",
      "comment": "The agent gave a professional opening, stated his name and company, and referenced the customer's recent registration."
    },
    {
      "ucid": "21112178885724461",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Hello, Mr. Pravesh from Priya Advertising? ... for this Goa, Goa location.",
      "comment": "The agent verified the customer's name/company and location, but did not ask about their role in procurement or verify their contact details."
    },
    {
      "ucid": "21112178885724461",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "This material that you are taking, is this for trading purpose or",
      "comment": "The agent only asked about the business type/end use. No questions were asked about monthly tonnage, brands used, payment terms, or past JSW buying history."
    },
    {
      "ucid": "21112178885724461",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. The conversation focused on market price volatility instead."
    },
    {
      "ucid": "21112178885724461",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "When will you need the material? ... it will be required in another ten, ten days. ... I will call you on the 17th, 17th.",
      "comment": "The customer had a requirement, but for 10 days out. The agent correctly identified this and scheduled a specific callback date closer to the requirement time."
    },
    {
      "ucid": "21112178885724461",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will, I will call you on the 17th, 17th.",
      "comment": "The call ended with a clear outcome: a specific callback date was confirmed with the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}