Call 21112178885627051 2026-09-08 · dhruv · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Marathi | 19 | supply_led (campaign_name:medium) |
Audio: clear: The call is about HR/recruitment requirements, not steel sales. The agent introduces himself from JSW, but the conversation that follows is not a sales call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +18/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions after the customer stated no immediate need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
sir, is there any HR requirement for us right now?
Summary
The agent contacted Sadguru Engineering to ask about HR requirements. The customer confirmed they have no current need as their work is project-dependent and they have no active projects. The call ended with the agent asking the customer to reach out if a requirement arises.
Coaching
When a customer says they have no current requirement, use it as an opportunity to ask discovery questions about their business to prepare for future calls.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, I had called to ask this, sir, is there any HR requirement for us right now? The agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions after the customer stated no immediate need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | sir, is there any HR requirement for us right now? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, sir, then please tell me. The agent ended with a generic 'call me if you need anything' rather than a committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.535 | 14.7s | 12.8s | 40.5s | 4.3s | 253.1 | 0 | 9 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हॅलो
agent
1.0s
Hello
हॅलो
customer
1.7s
Yes
हा
agent
2.1s
Sir, I was calling from JSW, am I speaking with Sadguru Engineering?
सर JSW से बात कर रहा था मैं, सद्गुरु इंजिनिअरिंग में बात हो रही है?
customer
4.8s
Yes, tell me sir.
Yes, बोलिए सर
agent
5.8s
Sadanand sir, greetings. I am Dhruv Sharma speaking.
सदानंद सर नमस्कार, मी ध्रुव शर्मा बोलतोय.
customer
7.8s
Hm.
हम्म
agent
8.2s
Sir, I had called to ask this, sir, is there any HR requirement for us right now?
सर मी कॉल केला होता हे विचारायला, सर आहे का आता सध्या काही HR ची requirement आहे आपल्याला?
customer
12.5s
Uh, not right now.
अं, सध्या नाही हो.
agent
14.0s
And is there anything in the planning for this month, sir?
आणि हा month मध्ये काही planning मध्ये सर?
customer
16.0s
No, for us it's like, it depends on the project, right?
नाही, आमचं कसं, ते project वर depend असतं ना.
customer
19.5s
Right now there are no projects in hand.
सध्या तर काही project नाही हातात.
agent
21.2s
Okay.
customer
21.8s
Hm.
हम्म
agent
22.2s
Understood.
agent
23.0s
If there is anything, sir, then please tell me.
काही असेल तर सर सांगा ना मला मग.
customer
24.5s
Yes yes, definitely, definitely. Definitely.
हो हो, नक्की नक्की. नक्की.
agent
26.0s
Absolutely, absolutely.
बिलकुल बिलकुल.
customer
26.8s
Hm.
हम्म