{
  "ucid": "21112178885627051",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:01:10",
  "end_time": "2026-09-08 14:02:18",
  "duration_sec": 68,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1e06b6ce43fb66708744307d8a0e2544.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 628,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885627051__DIA1e06b6ce43fb66708744307d8a0e2544.mp3",
  "audio_bytes": 128304,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 42.768,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हॅलो)\n[1s] AGENT: Hello   (हॅलो)\n[2s] CUSTOMER: Yes   (हा)\n[2s] AGENT: Sir, I was calling from JSW, am I speaking with Sadguru Engineering?   (सर JSW से बात कर रहा था मैं, सद्गुरु इंजिनिअरिंग में बात हो रही है?)\n[5s] CUSTOMER: Yes, tell me sir.   (Yes, बोलिए सर)\n[6s] AGENT: Sadanand sir, greetings. I am Dhruv Sharma speaking.   (सदानंद सर नमस्कार, मी ध्रुव शर्मा बोलतोय.)\n[8s] CUSTOMER: Hm.   (हम्म)\n[8s] AGENT: Sir, I had called to ask this, sir, is there any HR requirement for us right now?   (सर मी कॉल केला होता हे विचारायला, सर आहे का आता सध्या काही HR ची requirement आहे आपल्याला?)\n[12s] CUSTOMER: Uh, not right now.   (अं, सध्या नाही हो.)\n[14s] AGENT: And is there anything in the planning for this month, sir?   (आणि हा month मध्ये काही planning मध्ये सर?)\n[16s] CUSTOMER: No, for us it's like, it depends on the project, right?   (नाही, आमचं कसं, ते project वर depend असतं ना.)\n[20s] CUSTOMER: Right now there are no projects in hand.   (सध्या तर काही project नाही हातात.)\n[21s] AGENT: Okay.\n[22s] CUSTOMER: Hm.   (हम्म)\n[22s] AGENT: Understood.\n[23s] AGENT: If there is anything, sir, then please tell me.   (काही असेल तर सर सांगा ना मला मग.)\n[24s] CUSTOMER: Yes yes, definitely, definitely. Definitely.   (हो हो, नक्की नक्की. नक्की.)\n[26s] AGENT: Absolutely, absolutely.   (बिलकुल बिलकुल.)\n[27s] CUSTOMER: Hm.   (हम्म)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: The call is about HR/recruitment requirements, not steel sales. The agent introduces himself from JSW, but the conversation that follows is not a sales call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, use it as an opportunity to ask discovery questions about their business to prepare for future calls.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Sadguru Engineering to ask about HR requirements. The customer confirmed they have no current need as their work is project-dependent and they have no active projects. The call ended with the agent asking the customer to reach out if a requirement arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I had called to ask this, sir, is there any HR requirement for us right now?\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions after the customer stated no immediate need.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"sir, is there any HR requirement for us right now?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is anything, sir, then please tell me.\", \"comment\": \"The agent ended with a generic 'call me if you need anything' rather than a committed next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, use it as an opportunity to ask discovery questions about their business to prepare for future calls.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Sadguru Engineering to ask about HR requirements. The customer confirmed they have no current need as their work is project-dependent and they have no active projects. The call ended with the agent asking the customer to reach out if a requirement arises.\"}",
  "error": null,
  "latency_ms": 31512,
  "input_tokens": 3026,
  "output_tokens": 708,
  "created_at": "2026-09-25 11:20:52",
  "sentiment": "positive",
  "sentiment_score": 0.399,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 1,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.535,
  "agent_talk_sec": 14.7,
  "customer_talk_sec": 12.8,
  "dead_air_sec": 40.5,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 253.1,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 3,
  "words_agent": 62,
  "words_customer": 37,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885627051",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.3,
      "end_s": 1.0,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885627051",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.5,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885627051",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.7,
      "end_s": 2.0,
      "text_en": "Yes",
      "text_native": "हा"
    },
    {
      "ucid": "21112178885627051",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 4.8,
      "text_en": "Sir, I was calling from JSW, am I speaking with Sadguru Engineering?",
      "text_native": "सर JSW से बात कर रहा था मैं, सद्गुरु इंजिनिअरिंग में बात हो रही है?"
    },
    {
      "ucid": "21112178885627051",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.8,
      "text_en": "Yes, tell me sir.",
      "text_native": "Yes, बोलिए सर"
    },
    {
      "ucid": "21112178885627051",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 7.8,
      "text_en": "Sadanand sir, greetings. I am Dhruv Sharma speaking.",
      "text_native": "सदानंद सर नमस्कार, मी ध्रुव शर्मा बोलतोय."
    },
    {
      "ucid": "21112178885627051",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.2,
      "text_en": "Hm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178885627051",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 12.5,
      "text_en": "Sir, I had called to ask this, sir, is there any HR requirement for us right now?",
      "text_native": "सर मी कॉल केला होता हे विचारायला, सर आहे का आता सध्या काही HR ची requirement आहे आपल्याला?"
    },
    {
      "ucid": "21112178885627051",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 13.8,
      "text_en": "Uh, not right now.",
      "text_native": "अं, सध्या नाही हो."
    },
    {
      "ucid": "21112178885627051",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 15.8,
      "text_en": "And is there anything in the planning for this month, sir?",
      "text_native": "आणि हा month मध्ये काही planning मध्ये सर?"
    },
    {
      "ucid": "21112178885627051",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 19.5,
      "text_en": "No, for us it's like, it depends on the project, right?",
      "text_native": "नाही, आमचं कसं, ते project वर depend असतं ना."
    },
    {
      "ucid": "21112178885627051",
      "idx": 11,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 21.2,
      "text_en": "Right now there are no projects in hand.",
      "text_native": "सध्या तर काही project नाही हातात."
    },
    {
      "ucid": "21112178885627051",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 21.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178885627051",
      "idx": 13,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 22.2,
      "text_en": "Hm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178885627051",
      "idx": 14,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 23.0,
      "text_en": "Understood.",
      "text_native": "Understood."
    },
    {
      "ucid": "21112178885627051",
      "idx": 15,
      "speaker": "agent",
      "start_s": 23.0,
      "end_s": 24.5,
      "text_en": "If there is anything, sir, then please tell me.",
      "text_native": "काही असेल तर सर सांगा ना मला मग."
    },
    {
      "ucid": "21112178885627051",
      "idx": 16,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 26.0,
      "text_en": "Yes yes, definitely, definitely. Definitely.",
      "text_native": "हो हो, नक्की नक्की. नक्की."
    },
    {
      "ucid": "21112178885627051",
      "idx": 17,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 26.5,
      "text_en": "Absolutely, absolutely.",
      "text_native": "बिलकुल बिलकुल."
    },
    {
      "ucid": "21112178885627051",
      "idx": 18,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 28.8,
      "text_en": "Hm.",
      "text_native": "हम्म"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885627051",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178885627051",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I had called to ask this, sir, is there any HR requirement for us right now?",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178885627051",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions after the customer stated no immediate need."
    },
    {
      "ucid": "21112178885627051",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178885627051",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "sir, is there any HR requirement for us right now?",
      "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178885627051",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is anything, sir, then please tell me.",
      "comment": "The agent ended with a generic 'call me if you need anything' rather than a committed next step like a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}