Call 21112178885483961 2026-09-08 · dhruv · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter from the agent's side, making some parts of their speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and instead jumped directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, do you have any requirement for steel, in coil etc.?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement for steel coils. The customer stated they had no current need. The agent then ended the call without attempting discovery or setting a specific follow-up.
Coaching
You must follow the pitch structure; after the opener, use a hook to create interest and then ask discovery questions before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am calling from JSW One. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook and instead jumped directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated early by the agent. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement for steel, in coil etc.? Agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, if there is anything, please let me know. The closure was passive and did not establish a committed next step like a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.614 | 9.4s | 5.9s | 29.7s | 5.1s | 268.1 | 0 | 4 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हॅलो
agent
2.2s
Hello
हॅलो
customer
3.0s
Hello
हॅलो
agent
3.8s
Sir, I am calling from JSW One. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai.
सर JSW One से बात कर रहा हूं। सर JSW One है ना, मैं समीर से बात कर रहा हूं, जिंदल स्टील वर्क्स, मुंबई।
customer
9.0s
Hello. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai.
हॅलो। सर JSW One है ना, मैं समीर से बात कर रहा हूं, जिंदल स्टील वर्क्स, मुंबई।
customer
12.2s
Yes, tell me sir.
हां बोलो सर।
agent
13.1s
Uh sir, do you have any requirement for steel, in coil etc.?
अ सर, कुछ रिक्वायरमेंट है स्टील में, coil वगेरा में?
customer
15.5s
No sir, not for now.
नहीं सर, अभी तो हाल फिलहाल।
agent
17.6s
Okay sir, if there is anything, please let me know.
ठीक है सर, कुछ रहता है तो प्लीज बोलना।
customer
20.0s
Yes.
हां।