{
  "ucid": "21112178885483961",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 13:37:19",
  "end_time": "2026-09-08 13:38:04",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4a6dbabe97d49b1901ed10edd13318e6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 630,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885483961__DIA4a6dbabe97d49b1901ed10edd13318e6.mp3",
  "audio_bytes": 84240,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.08,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Hello   (हॅलो)\n[4s] AGENT: Sir, I am calling from JSW One. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai.   (सर JSW One से बात कर रहा हूं। सर JSW One है ना, मैं समीर से बात कर रहा हूं, जिंदल स्टील वर्क्स, मुंबई।)\n[9s] CUSTOMER: Hello. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai.   (हॅलो। सर JSW One है ना, मैं समीर से बात कर रहा हूं, जिंदल स्टील वर्क्स, मुंबई।)\n[12s] CUSTOMER: Yes, tell me sir.   (हां बोलो सर।)\n[13s] AGENT: Uh sir, do you have any requirement for steel, in coil etc.?   (अ सर, कुछ रिक्वायरमेंट है स्टील में, coil वगेरा में?)\n[16s] CUSTOMER: No sir, not for now.   (नहीं सर, अभी तो हाल फिलहाल।)\n[18s] AGENT: Okay sir, if there is anything, please let me know.   (ठीक है सर, कुछ रहता है तो प्लीज बोलना।)\n[20s] CUSTOMER: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter from the agent's side, making some parts of their speech slightly muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure; after the opener, use a hook to create interest and then ask discovery questions before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked if the customer had a requirement for steel coils. The customer stated they had no current need. The agent then ended the call without attempting discovery or setting a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am calling from JSW One. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai.\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook and instead jumped directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated early by the agent.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, do you have any requirement for steel, in coil etc.?\", \"comment\": \"Agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, if there is anything, please let me know.\", \"comment\": \"The closure was passive and did not establish a committed next step like a callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; after the opener, use a hook to create interest and then ask discovery questions before asking if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked if the customer had a requirement for steel coils. The customer stated they had no current need. The agent then ended the call without attempting discovery or setting a specific follow-up.\"}",
  "error": null,
  "latency_ms": 27684,
  "input_tokens": 2850,
  "output_tokens": 695,
  "created_at": "2026-09-25 11:20:55",
  "sentiment": "negative",
  "sentiment_score": -0.46,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 3,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.614,
  "agent_talk_sec": 9.4,
  "customer_talk_sec": 5.9,
  "dead_air_sec": 29.7,
  "longest_monologue_sec": 5.1,
  "agent_wpm": 268.1,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 42,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885483961",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.88,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885483961",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.6,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885483961",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.4,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885483961",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 8.9,
      "text_en": "Sir, I am calling from JSW One. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai.",
      "text_native": "सर JSW One से बात कर रहा हूं। सर JSW One है ना, मैं समीर से बात कर रहा हूं, जिंदल स्टील वर्क्स, मुंबई।"
    },
    {
      "ucid": "21112178885483961",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 11.8,
      "text_en": "Hello. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai.",
      "text_native": "हॅलो। सर JSW One है ना, मैं समीर से बात कर रहा हूं, जिंदल स्टील वर्क्स, मुंबई।"
    },
    {
      "ucid": "21112178885483961",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 12.8,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलो सर।"
    },
    {
      "ucid": "21112178885483961",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 15.4,
      "text_en": "Uh sir, do you have any requirement for steel, in coil etc.?",
      "text_native": "अ सर, कुछ रिक्वायरमेंट है स्टील में, coil वगेरा में?"
    },
    {
      "ucid": "21112178885483961",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 16.9,
      "text_en": "No sir, not for now.",
      "text_native": "नहीं सर, अभी तो हाल फिलहाल।"
    },
    {
      "ucid": "21112178885483961",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.6,
      "end_s": 19.2,
      "text_en": "Okay sir, if there is anything, please let me know.",
      "text_native": "ठीक है सर, कुछ रहता है तो प्लीज बोलना।"
    },
    {
      "ucid": "21112178885483961",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885483961",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am calling from JSW One. Sir, JSW One, right, I am Sameer speaking, Jindal Steel Works, Mumbai.",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178885483961",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook and instead jumped directly to a qualification question."
    },
    {
      "ucid": "21112178885483961",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178885483961",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was terminated early by the agent."
    },
    {
      "ucid": "21112178885483961",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, do you have any requirement for steel, in coil etc.?",
      "comment": "Agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178885483961",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, if there is anything, please let me know.",
      "comment": "The closure was passive and did not establish a committed next step like a callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}