Call 21112178885419021 2026-09-08 · dhruv · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Marathi | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +9/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and no USPs were pitched as a result.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
साहेब नमस्कार, JSW One मधून बोलतोय सर.
Qualify
साहेब काय आहे सध्या रिक्वायरमेंट HR वगैरे मध्ये?
Summary
The agent contacted the customer to ask about their HR steel requirements. The customer stated they have no current need but will have one next month, as they are awaiting a PO for a quotation they've submitted. The agent acknowledged this and ended the call without scheduling a specific follow-up.
Coaching
When the customer says they have a future need, secure a firm callback date instead of leaving it open-ended.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | साहेब नमस्कार, JSW One मधून बोलतोय सर. Agent greeted, identified JSW One, and used the company name, and the customer gave implicit permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched as a result. |
| SL5 Qualify | 2 | pass | – | 2.0 | साहेब काय आहे सध्या रिक्वायरमेंट HR वगैरे मध्ये? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | काही असेल तर सांगा ना मग साहेब आम्हाला पण. Agent did not establish a specific next step, leaving the follow-up entirely to the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.505 | 9.4s | 9.2s | 45.4s | 2.8s | 268.1 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
1.5s
Hello.
हॅलो.
customer
2.3s
Yes, speak.
हा बोला ना.
agent
3.0s
Steel Solutions?
स्टील सोल्युशन्स?
customer
4.0s
Yes, speak.
हा बोला ना.
agent
4.8s
Sir, hello, I'm calling from JSW One, sir.
साहेब नमस्कार, JSW One मधून बोलतोय सर.
customer
6.6s
Yes, speak.
हा बोला ना.
agent
7.5s
Sir, what is the current requirement in HR etc.?
साहेब काय आहे सध्या रिक्वायरमेंट HR वगैरे मध्ये?
customer
9.5s
Not right now. It will be next month. Not right now. The PO hasn't come yet. I've given the quotation, the PO hasn't come yet.
आता तर नाहीये. हे पुढच्या महिन्यात असणार आहे. आता तर नाहीये. PO अजून आली नाहीये. कोटेशन दिलंय PO नाही आलं अजून.
agent
14.0s
Understood sir, understood. If there's anything, then please let us know too, sir.
अंडरस्टुड सर, अंडरस्टुड. काही असेल तर सांगा ना मग साहेब आम्हाला पण.
customer
16.8s
Yes, definitely, I will definitely tell you. 100 percent.
हो नक्की नक्की सांगेन. शंभर टक्के.
agent
18.8s
Done sir, done. I'll see, sir. Thank you.
डन सर, डन. बघतोय मी सर. थँक्यू.
customer
21.0s
Okay.
बरं.
agent
22.0s
Yes.
येस.