{ "ucid": "21112178885419021", "call_date": "2026-09-08", "start_time": "2026-09-08 13:26:30", "end_time": "2026-09-08 13:27:34", "duration_sec": 64, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7608b44c7c5bb6ae273224ef74c55560.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 632, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178885419021__DIA7608b44c7c5bb6ae273224ef74c55560.mp3", "audio_bytes": 107568, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 35.856, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello? (हॅलो?)\n[2s] AGENT: Hello. (हॅलो.)\n[2s] CUSTOMER: Yes, speak. (हा बोला ना.)\n[3s] AGENT: Steel Solutions? (स्टील सोल्युशन्स?)\n[4s] CUSTOMER: Yes, speak. (हा बोला ना.)\n[5s] AGENT: Sir, hello, I'm calling from JSW One, sir. (साहेब नमस्कार, JSW One मधून बोलतोय सर.)\n[7s] CUSTOMER: Yes, speak. (हा बोला ना.)\n[8s] AGENT: Sir, what is the current requirement in HR etc.? (साहेब काय आहे सध्या रिक्वायरमेंट HR वगैरे मध्ये?)\n[10s] CUSTOMER: Not right now. It will be next month. Not right now. The PO hasn't come yet. I've given the quotation, the PO hasn't come yet. (आता तर नाहीये. हे पुढच्या महिन्यात असणार आहे. आता तर नाहीये. PO अजून आली नाहीये. कोटेशन दिलंय PO नाही आलं अजून.)\n[14s] AGENT: Understood sir, understood. If there's anything, then please let us know too, sir. (अंडरस्टुड सर, अंडरस्टुड. काही असेल तर सांगा ना मग साहेब आम्हाला पण.)\n[17s] CUSTOMER: Yes, definitely, I will definitely tell you. 100 percent. (हो नक्की नक्की सांगेन. शंभर टक्के.)\n[19s] AGENT: Done sir, done. I'll see, sir. Thank you. (डन सर, डन. बघतोय मी सर. थँक्यू.)\n[21s] CUSTOMER: Okay. (बरं.)\n[22s] AGENT: Yes. (येस.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: There is some minor background noise but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When the customer says they have a future need, secure a firm callback date instead of leaving it open-ended.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted the customer to ask about their HR steel requirements. The customer stated they have no current need but will have one next month, as they are awaiting a PO for a quotation they've submitted. The agent acknowledged this and ended the call without scheduling a specific follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"साहेब नमस्कार, JSW One मधून बोलतोय सर.\", \"comment\": \"Agent greeted, identified JSW One, and used the company name, and the customer gave implicit permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and no USPs were pitched as a result.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"साहेब काय आहे सध्या रिक्वायरमेंट HR वगैरे मध्ये?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"काही असेल तर सांगा ना मग साहेब आम्हाला पण.\", \"comment\": \"Agent did not establish a specific next step, leaving the follow-up entirely to the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer says they have a future need, secure a firm callback date instead of leaving it open-ended.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer to ask about their HR steel requirements. The customer stated they have no current need but will have one next month, as they are awaiting a PO for a quotation they've submitted. The agent acknowledged this and ended the call without scheduling a specific follow-up.\"}", "error": null, "latency_ms": 27528, "input_tokens": 2962, "output_tokens": 699, "created_at": "2026-09-25 11:21:00", "sentiment": "positive", "sentiment_score": 0.3, "sentiment_confidence": "high", "pos": 9, "neg": 1, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.505, "agent_talk_sec": 9.4, "customer_talk_sec": 9.2, "dead_air_sec": 45.4, "longest_monologue_sec": 2.8, "agent_wpm": 268.1, "interruptions": 0, "agent_turns": 7, "customer_turns": 7, "discovery_qs": 2, "words_agent": 42, "words_customer": 42, "monologue_heavy": 0, "turns": [ { "ucid": "21112178885419021", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 0.75, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178885419021", "idx": 1, "speaker": "agent", "start_s": 1.51, "end_s": 1.93, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178885419021", "idx": 2, "speaker": "customer", "start_s": 2.3, "end_s": 2.83, "text_en": "Yes, speak.", "text_native": "हा बोला ना." }, { "ucid": "21112178885419021", "idx": 3, "speaker": "agent", "start_s": 3.0, "end_s": 3.74, "text_en": "Steel Solutions?", "text_native": "स्टील सोल्युशन्स?" }, { "ucid": "21112178885419021", "idx": 4, "speaker": "customer", "start_s": 4.0, "end_s": 4.5, "text_en": "Yes, speak.", "text_native": "हा बोला ना." }, { "ucid": "21112178885419021", "idx": 5, "speaker": "agent", "start_s": 4.8, "end_s": 6.24, "text_en": "Sir, hello, I'm calling from JSW One, sir.", "text_native": "साहेब नमस्कार, JSW One मधून बोलतोय सर." }, { "ucid": "21112178885419021", "idx": 6, "speaker": "customer", "start_s": 6.6, "end_s": 7.2, "text_en": "Yes, speak.", "text_native": "हा बोला ना." }, { "ucid": "21112178885419021", "idx": 7, "speaker": "agent", "start_s": 7.5, "end_s": 9.2, "text_en": "Sir, what is the current requirement in HR etc.?", "text_native": "साहेब काय आहे सध्या रिक्वायरमेंट HR वगैरे मध्ये?" }, { "ucid": "21112178885419021", "idx": 8, "speaker": "customer", "start_s": 9.5, "end_s": 13.8, "text_en": "Not right now. It will be next month. Not right now. The PO hasn't come yet. I've given the quotation, the PO hasn't come yet.", "text_native": "आता तर नाहीये. हे पुढच्या महिन्यात असणार आहे. आता तर नाहीये. PO अजून आली नाहीये. कोटेशन दिलंय PO नाही आलं अजून." }, { "ucid": "21112178885419021", "idx": 9, "speaker": "agent", "start_s": 14.0, "end_s": 16.8, "text_en": "Understood sir, understood. If there's anything, then please let us know too, sir.", "text_native": "अंडरस्टुड सर, अंडरस्टुड. काही असेल तर सांगा ना मग साहेब आम्हाला पण." }, { "ucid": "21112178885419021", "idx": 10, "speaker": "customer", "start_s": 16.8, "end_s": 18.8, "text_en": "Yes, definitely, I will definitely tell you. 100 percent.", "text_native": "हो नक्की नक्की सांगेन. शंभर टक्के." }, { "ucid": "21112178885419021", "idx": 11, "speaker": "agent", "start_s": 18.8, "end_s": 20.8, "text_en": "Done sir, done. I'll see, sir. Thank you.", "text_native": "डन सर, डन. बघतोय मी सर. थँक्यू." }, { "ucid": "21112178885419021", "idx": 12, "speaker": "customer", "start_s": 21.0, "end_s": 21.5, "text_en": "Okay.", "text_native": "बरं." }, { "ucid": "21112178885419021", "idx": 13, "speaker": "agent", "start_s": 22.0, "end_s": 22.3, "text_en": "Yes.", "text_native": "येस." } ], "steps": [ { "ucid": "21112178885419021", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "साहेब नमस्कार, JSW One मधून बोलतोय सर.", "comment": "Agent greeted, identified JSW One, and used the company name, and the customer gave implicit permission to speak." }, { "ucid": "21112178885419021", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement." }, { "ucid": "21112178885419021", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked no discovery questions to understand the customer's business or needs." }, { "ucid": "21112178885419021", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was performed, and no USPs were pitched as a result." }, { "ucid": "21112178885419021", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "साहेब काय आहे सध्या रिक्वायरमेंट HR वगैरे मध्ये?", "comment": "Agent successfully asked if a current requirement exists, which is the primary goal of this step." }, { "ucid": "21112178885419021", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "काही असेल तर सांगा ना मग साहेब आम्हाला पण.", "comment": "Agent did not establish a specific next step, leaving the follow-up entirely to the customer." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }