Call 21112178885360831 2026-09-08 · Aditya Pandey · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 12 turns, clean transcript (8% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center on the agent's side, which makes some parts of the speech slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +1/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
agent did not provide a hook or value proposition, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
agent asked no discovery questions before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
no discovery was done, so no relevant USPs could be pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Sir good afternoon, this is Rajesh here. I was calling from JSW One.
Qualify
did you have any requirement in HR?
Summary
The agent contacted a registered lead from 'Deva Electrical'. After a brief introduction, the agent immediately asked about a requirement for HR steel. The customer stated they had no current need, and the agent offered to send their contact details via WhatsApp before ending the call.
Coaching
You skipped the hook and went straight to asking for a requirement, which led to a quick shutdown; always lead with a value proposition to create interest before qualifying.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir good afternoon, this is Rajesh here. I was calling from JSW One. agent greeted, identified self and company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent did not provide a hook or value proposition, instead jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
agent asked no discovery questions before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no discovery was done, so no relevant USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | did you have any requirement in HR? agent successfully asked if a current requirement exists, which is the core of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
agent's offer to 'WhatsApp my number' is not a committed next step like a scheduled callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.819 heavy | 14.5s | 3.2s | 43.3s | 3.8s | 248.3 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
agent
1.9s
Hello, Deva Electrical?
customer
3.1s
Yes sir.
हां सर।
agent
3.8s
Sir good afternoon, this is Rajesh here. I was calling from JSW One.
सर good afternoon, this is Rajesh here. मैं JSW One से बात कर रहा था।
customer
7.3s
From where sir?
कहां से सर?
agent
8.0s
Sir from JSW One, from JSW One.
सर JSW One से, JSW One से।
customer
10.0s
Yes, tell me sir.
हां बोलिए सर।
agent
10.7s
Sir, I just wanted to know, did you have any requirement in HR? You are registered on our platform.
सर वो वही जानना था सर, आपको कुछ HR में रिक्वायरमेंट था? आप हमारे प्लेटफार्म पर रजिस्टर्ड है।
customer
14.0s
No no sir, not right now.
नहीं नहीं सर, अभी नहीं है।
agent
15.3s
Okay sir, I will WhatsApp you my number. If you have any requirement, you can text me.
ठीक है सर, मैं आपको अपना WhatsApp कर देता हूं नंबर। कुछ रिक्वायरमेंट रहा तो आप मुझे text कर सकते हैं।
customer
19.2s
Okay.
ठीक है।
agent
19.7s
[inaudible]